El Puerto Ibiza Hotel & Spa

We stayed here as a couple in September 2024. Arrived in a thunderstorm! Sympathetic, polite, friendly and helpful staff from the outset. Immaculately clean throughout. We liked the modern design. As a city hotel, this building has a limited footprint, so don't expect extensive gardens or a pool that you can spend a day lounging around. The roofstop (small) pool area was a great social space - especially in the warm evenings where groups could mix, sit and chat over cocktails from the rooftop bar. Breaksfast was beautifully presented and had an extensive choice for all national choices and there were never queues at the busiest of times. The location is ideal for the old town in easy walking distance, with lots of restaurants and bars to visit. The Formentera Ferry is very close by, with the lively Marina area and shops to stroll among. We didn't use the spa as we used the hotel more as a base from which to explore the island. The bus station is about 20 minutes away and there are frequent buses to the beaches and other towns/villages. If you were a work-out enthusiast, the gym is very limited in both equipment and space - uncomfortably so if more than two or three want to use it at once. Our room was comfortable, spotless and quiet on the 4th floor - lifts are quick though. The staff are 5 star, especially patient and helpful Belinda and reception staff, and the smiley breakfast people. Facilities probably 3 star because of the limited space. Some rooms have a grim outlook because of untidy neighbouring spaces, beyond the hotel's control. We would recommend this hotel without reservation.

The location in Ibiza Town is fabulous unless you just want to lie on a beach. It’s close to lots of bars and restaurants, the marina, the airport bus stop and a taxi stand, and within walking distance of the old town, Dalt Vila. The room was compact, and quite minimalist; some details could be better, but not too much of a problem if you’re out all day. The bathroom might put some people off as it’s not a proper bathroom, with the shower in a corner of the room. The shower itself was good and strong but the temperature tended to fluctuate. The air con was quite loud (luckily we didn’t need it too often), and the TV didn’t work. Instead of a wardrobe there was just a clothes rail, ok if you’re only staying a few days, but I would have like a bedside table or a desk with a drawer for small items. The bed was excellent although some people might think it’s too firm. Water and coffee was not replaced and used cups not washed which is off putting. The only proper seating was on the small balcony. The safe and mini fridge were ok. A big minus was the poor to nonexistent WiFi in the room, although it worked very well in the lobby. Breakfast was good, with lots of fruit, juices, nice rolls, pastries, cold cuts, cheeses, and hot options. It could be crowded though, and on some occasions guests had to wait for a table. The rooftop pool and bar was much smaller than expected, and we didn’t actually use it. Too crowded, music very loud, and people drinking and spilling drinks in the pool didn’t appeal to us. Maybe more attractive to the youngsters and the party crowd. All the staff we encountered were extremely pleasant and helpful, couldn’t fault them. All in all, a reasonably priced option in town if you need a base for sightseeing etc.

The good the bad and the ugly. The good ..the staff were smart and attentive and the rooms and communal areas were spotlessly clean. The bad…on arrival to find no breakfast tea bags, only decaffeinated coffee sachets, minimal sugar and no milk of any kind fresh or dried! Then to be told they don’t supply any milk you have to go across the road to buy it in the supermarket, four star!! Closed shower and closed toilet but with open area with basin in between gave no privacy or room to get changed. Spa / indoor pool not available unless you keep paying out to use it and totally closed on our first day. The upstairs pool with the well advertised view to the cathedral looks like a converted small above ground water tank not big enough to swim in. Unfortunately run as a rather sleazy bar with loud music bellowing out and not at all welcoming to the more mature couple who just want a quiet drink together looking at the view and the stars. Sadly the key to us choosing this Hotel was the idea of rooftop swims something we never had. Now the ugly… the views from our room over a waste dumping ground, Battered buildings, dust bowl car park and what looked like dumped cars leading your eye to a power plant of some kind with ugly towers. The closer view in the breakfast rooms were of a broken down wall covered in graffiti, four star!! Only the price.