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    NH Collection Madrid Palacio de Tepa

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    NH Collection Madrid Palacio de Tepa

    locationBarrio de las letras, Madrid

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    About NH Collection Madrid Palacio de TepaAbout NH Collection Madrid Palacio de Tepa

    Location

    This hotel is located right in the heart of Madrid.

    Facility

    The hotel has a lift and features 85 rooms. Multilingual staff (English, German, French) at the reception desk in the lobby are happy to answer any questions. A cloakroom, baggage storage service, safe and currency exchange service are available. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. Additional amenities include a TV room and a library. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Other services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, 24-hour room service, an alarm call service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. To assist guests with their business and communication needs, the business centre offers a fax machine.

    Rooms

    Rooms are equipped with air conditioning and central heating. A balcony is among the standard features of some rooms. The rooms have a king-size bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, satellite television, a radio and WiFi (no extra charge) are provided as well. Slippers are included. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms can be booked. The hotel has family rooms and non-smoking rooms.

    Sport

    The sun loungers are perfect for soaking up some sun. For those who wish to stay active while on holiday, the hotel offers cycling/mountain biking. The hotel's location is particularly ideal for skiers. Sport and leisure facilities at the hotel include a gym, callisthenics and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a beauty salon and massage treatments.

    Meals

    Various dining options are available, including a restaurant, a café and a bar. A generous breakfast buffet, lunch and dinner offer plenty of delicious variety. Special meals, including diet meals, are also available. The hotel also offers special catering options.

    Payment

    The hotel accepts the following credit cards: American Express, VISA, Diners Club and MasterCard.

    Amenities at NH Collection Madrid Palacio de Tepa Amenities at NH Collection Madrid Palacio de Tepa

    • Facilities

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        Air conditioning

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        Bar(s)

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        Bicycle Hire

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        Café

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        Car Park

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        Cloakroom

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        Conference Room

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        Currency Exchange

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        Disability-friendly

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        Garage

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        Hotel Safe

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        Laundry Facilities

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        Laundry Service

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        Lifts

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        Medical Assistance

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        Pets

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        Restaurant(s)

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        Room Service

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        Shops

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        TV Room

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        Wifi

    • Hygiene

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        Contactless payment

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        Hand sanitiser

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        No high-touch furnishings

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        No high-touch furnishings in public areas

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        Protective hygiene screens

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        Protective masks for guests

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        Social distancing regulations

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        Use of commercially available disinfectants

    • Meals

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        Special Diet

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        Special Offers

    • Sport/Entertainment

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        Aerobics

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        Cycling/Mountain Biking

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        Gym

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        Massage

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        Sauna

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        Sun loungers

    LocationLocation

    Map preview

    Around this property:

    Centre

    0 m

    Beach

    485 km

    User Rating & ReviewsUser Rating & Reviews

    • Locationrating
    • Sleep Qualityrating
    • Roomsrating
    • Servicerating
    • Valuerating
    • Cleanlinessrating

    Excellent

    1203

    Very Good

    428

    Average

    92

    Poor

    30

    Terrible

    28

    Recent Reviews: 1781

    • User:juliaatwhiteroding

      Trip type: Couples

      Great central Madrid hotel

      rating01 Feb 2026

      Reception staff plus guest advisors were fantastic and very helpful in organising restaurants, taxis, etc, .

    • User:Carlos F

      Trip type:

      not a 5 Star Hotel

      rating07 Jan 2026

      This hotel is more of a 2 or 3 star hotel at best due to their unfriendly and argumentative staff with very little hospitality skills. I was not greeted by a bellman upon my arrival and had to take...

    • User:Cfernandez17

      Trip type: Family

      Not a 5 Star Hotel

      rating07 Jan 2026

      When I got to the hotel I was not greeted by bellman and had to take my whole family’s luggage up the steps before being greeted by anyone. Staff began giving issues regarding amount of people in...

    • User:Tibor M

      Trip type:

      Not 5* but ok overall especially location

      rating28 Dec 2025

      An OK hotel but not sure why is rated 5*. There is nothing luxurious about it, at least to other 5*s. Room service is not top either, 1 day they didn’t even pass by although we were out and about...

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