Grand Bavaro Princess

Recent Reviews: 17755

• User:Mazdak F

  Trip type: Solo travel

  Avoid at all costs, and specially if you’re looking for a 5 star hotel! Extremely falsely advertised!

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  Extremely crap post covid 19, and at most a 3 star hotel with 1 star food quality Community Manager, General Manager at Grand Bavaro Princess, responded to this review Dear Mazdak B.Thank you for your feedback.We appreciate that you choose our resort as your tourist destination but we regret that your recent stay at our property was not as you were expecting because we always try to please all our guests offering an optimal service.We would like to mention that our property is dedicated to go beyond the guest's expectation by offering always an optimal service. Concerning your perception about our service, we honestly understand your point of view and we want to express our deepest apologies if you did not feel satisfied with the service. We appreciate and respect your point of view and we will discuss each point expressed by you in our weekly meetings in order to take all the necessary measures that let us to improve our quality and avoid a similar situation in the future with other guests. Every point expressed will be considered as an area of improvement and corrective measures are already in action to fix these issues. We hope to have another opportunity to be your host if you return to Dominican Republic as we are sure that we can do it better in the future.Honestly,J. De La ViejaGeneral ManagerGrand Bavaro Princess.

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• User:Giulia F

  Trip type: Couples

  You can get better for this price

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  I loved visiting Punta Cana, but unfortunately Grand Bavaro Princess was often the part that made the experience less enjoyable.The resort itself has some positives, but there were too many issues for me to recommend it wholeheartedly.The main pool available to standard guests was constantly overcrowded. Finding a comfortable spot was difficult most of the time.The staff experience was very inconsistent. Some employees were genuinely amazing and helpful, while others came across as quite rude. I noticed this more often with staff who didn’t speak English, although that may simply have been due to communication difficulties rather than intentional rudeness.The entertainment and attractions were disappointing and did not match the expectations created by the promotional material displayed in the hotel lobby.Food was one of the biggest letdowns. Restaurant reservations were extremely difficult to get. During my 7-day stay, I was never able to book the steakhouse. The buffet often served food from the specialty restaurants, which initially seemed like a good alternative, and eventually I stopped trying to make reservations and just ate there. Unfortunately, I ended up with a severe stomach bug.A piece of advice: always travel with basic stomach medication. I didn’t, and when I got sick, I had to arrange medication delivery from a local pharmacy because the resort doctor wanted to charge around €220 just for a consultation.Housekeeping was also inconsistent. Even when leaving tips, water bottles and towels were sometimes not replenished.Room service was honestly terrible. You might wonder why anyone would order room service at an all-inclusive resort. In my case, it was because I was dealing with a bad stomach infection and wanted something simple. I ordered a chicken breast with rice for $20. What arrived was a cold, bland meal wrapped in plastic film, delivered without a tray. The tray was never collected afterward either.The rooms generally had a musty smell, and the bedding was uncomfortable.If you’re booking excursions, be careful with Nexus. The prices offered through the resort were significantly higher than what I found on other websites for the same activities.One final note: I would strongly recommend avoiding the dolphin excursions. Seeing the conditions in which the animals are kept was genuinely sad.Punta Cana itself is beautiful, and I still enjoyed my trip overall. However, Grand Bavaro Princess fell far below the standard I expected from an all-inclusive resort. Community Manager, General Manager at Grand Bavaro Princess, responded to this review Dear GiuliafY1593CE.First of all, we would like to sincerely thank you for choosing us as your vacation destination and for taking the time to share your detailed feedback. We are pleased to know that you enjoyed the beauty of Punta Cana and appreciate your comments regarding our resort.At the same time, we are truly sorry to learn that several aspects of your stay did not meet your expectations. Please accept our sincerest apologies for the inconveniences you experienced.Regarding the pool area, occupancy levels may vary depending on the season and hotel occupancy, which can occasionally make certain areas busier than anticipated. Nevertheless, we understand how this may have affected your comfort.We also regret your perception of inconsistent service. Our team is committed to providing warm and attentive hospitality to all guests, and communication barriers may sometimes create misunderstandings. However, this is never the experience we wish to deliver, and we will continue reinforcing our service standards and training programs.We are sorry that the entertainment program and resort activities did not meet the expectations created prior to your arrival. Guest feedback such as yours is extremely valuable as we continuously evaluate and improve our offerings.Concerning restaurant reservations, availability can occasionally be limited due to high demand, especially at our most popular specialty restaurants. We regret that you were unable to secure a reservation at the steakhouse during your stay.We are particularly sorry to hear about your illness while on vacation. Food safety and hygiene are among our highest priorities, and we take comments of this nature very seriously. We will share your observations with the appropriate departments to ensure all standards continue to be strictly monitored.We also apologize for the inconsistencies you encountered with housekeeping services. The replenishment of amenities and room supplies should be carried out consistently, and we will reinforce these procedures with our team.Likewise, we regret that your room service experience did not meet your expectations, especially while you were not feeling well. Your comments regarding food presentation, delivery standards, and service follow-up will be reviewed carefully with the responsible departments.We are also sorry to learn that the room conditions and bedding comfort were not satisfactory for you. Guest comfort is essential, and your observations will be considered as part of our ongoing maintenance and improvement efforts.Thank you as well for sharing your comments regarding excursion providers and external activities. While excursion services are operated by third-party companies, we appreciate receiving this feedback as it helps us better understand our guests’ experiences during their stay.We truly value your candid observations, as they provide us with opportunities to improve the overall guest experience. Please be assured that we will continue working diligently to address the areas you have highlighted.We hope you will give us another opportunity in the future to provide you with the high-quality vacation experience that we strive to deliver. We would be honored to welcome you back on your next visit to the Dominican Republic.Sincerely,J. De La ViejaGeneral ManagerGrand Bavaro Princess.

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• User:Maria T

  Trip type: Family

  No Air Conditioning in Room 2022 — Hotel Ignores Complaints

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  I checked in on June 8th, 2025 and from the very first moment my room (2022) has had no air conditioning. Sleeping in a Caribbean resort without AC is not just uncomfortable — it is a health concern, especially with the extreme heat and humidity in Punta Cana.I reported the problem to the front desk staff multiple times and have received absolutely no response — no technician sent, no room change offered, no apology, nothing.For a resort that markets itself as a premium all-inclusive experience, this level of service is completely unacceptable. Guests deserve basic comfort, and air conditioning in the Caribbean is not a luxury — it is a necessity.I will update this review if the hotel resolves the situation. As of now, I strongly recommend checking your room immediately upon arrival and demanding a change if anything is not working — do not expect staff to fix it on their own. Community Manager, General Manager at Grand Bavaro Princess, responded to this review Dear U7938QMmariat.First of all, we would like to thank you for choosing us as your vacation destination and for taking the time to share your feedback with us.Please accept our sincerest apologies for the inconvenience you experienced regarding the air conditioning in your room. We fully understand how important a comfortable room environment is, especially in the Caribbean climate, and we regret that your stay was affected by this situation.Unfortunately, we encountered an unexpected issue with our chilled water system on June 8th, which affected the air conditioning in certain areas of the property, including some guest rooms. We sincerely apologize for the discomfort this caused and for any perception that your concerns were not addressed in a timely manner. We are pleased to inform you that the issue has now been fully resolved as of yesterday June 9th.Please rest assured that we take your comments very seriously. We are reviewing the circumstances surrounding your experience and will continue working diligently to improve our response procedures and communication to ensure situations like this are handled more effectively in the future.We truly value your feedback, as it helps us identify opportunities for improvement and provide the level of service our guests expect and deserve.We hope you will give us another opportunity to welcome you back and demonstrate the high standards of hospitality that our hotel strives to deliver. We would be honored to be your vacation destination again on your next visit to the Dominican Republic.Kind regards,J. De La ViejaGeneral ManagerGrand Bavaro Princess.

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• User:Wanderer32476053051

  Trip type: Couples

  Huge all- inclusive resort on Bavaro beach, but....

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  We arrived at the resort May 31 to June 5th 2026. This resort is HUGE! So many people and trams to pull people around. Lets get right to it- we upgraded to Platinum for a cost and it was worth it! We arrived at our room and took a look around, there were miscellaneous paint dripping on the reading lamp in the bedroom, ceiling light was coming out of the socket, the toilet flush didn't work so we had to fix it after every flush. The room style was fine, nothing great, it was a suite near the beach. Had a refrigerator that supplied you with bottled water, soda, some coffee/expresso machine. Rooms were worn down and in need of a refresher. We then walked down to the beach, which had plenty of chairs and palapas for shade..Now, This is a multimillion dollar resort on Bavaro beach, sargassum is a problem for all of the Caribbean, and they didn't clean it up for 4 days...very disappointed, although the last 2 days, they were out there with the front end loader cleaning it up.The buffets were a free-for- all... no one waited for their turn, dress code was not enforced and people took advantage of that. The staff at the buffets could care less but the staff at the restaurants where you needed reservations were very nice. The staff in the Platinum areas were very nice and always ready to bring and refill your drinks. They have 3 food trucks on the beach but they were not very hood and the food quality was poor- burgers tasted like flattened hot dogs. The chicken wings at the food trucks were skin & bones. They had an 'Ecological walk way' which was essentially a swamp with dirty water, tons of turtles( which were cute!) and broken down concrete railing, and 2 rabbits in a dirty enclosure at the end.The peacocks were a plus and were nice to see around the property. There are staff walking around selling massages which I did and it was on the beach and EXCELLENT ( thank you Alexis!)The Marinearium excursion was very good too! The boat was smooth sailing, not a party boat, we snorkled, swam with some stingrays and nurse sharks- they didn't come near you so no worries. To sum it up - go Platinum and make reservations at the other restaurants for better quality & service.Would we go back to this resort- no. Community Manager, General Manager at Grand Bavaro Princess, responded to this review Dear Wanderer32476053051.First and foremost, we would like to sincerely thank you for choosing Grand Bavaro Princess as your vacation destination and for taking the time to share such a detailed review of your recent stay. We are pleased to know that you enjoyed several aspects of your experience, including the Platinum upgrade, our beautiful beach, the attentiveness of our Platinum staff, the excellent beach massage provided by Alexis, and the Marinearium excursion. We are also glad that the natural surroundings, including our peacocks and turtles, added positive moments to your visit.At the same time, we would like to offer our sincere apologies for the inconveniences you encountered during your stay. The maintenance issues you found in your suite, including the paint drips, ceiling light fixture, and toilet flushing mechanism, certainly do not reflect the standards we strive to maintain. While our resort operates year-round and experiences continuous occupancy, which can accelerate normal wear and tear in guest accommodations, this should never affect our guests' comfort, and we will continue working diligently to improve and refresh our facilities.We also regret your disappointment regarding the sargassum accumulation on the beach. As you correctly noted, this is currently a challenge affecting much of the Caribbean region. Weather conditions, tides, and the continuous arrival of seaweed can sometimes impact the effectiveness and timing of cleanup efforts. Nevertheless, our teams work tirelessly to minimize its impact, and your comments will help us further evaluate our response procedures.Regarding the buffet experience, we are sorry that the atmosphere and dress code enforcement did not meet your expectations. During periods of high occupancy, our dining venues can become particularly busy; however, we recognize the importance of maintaining an organized and enjoyable environment for all guests. We will share your observations with the relevant departments to reinforce our service standards.We also regret that the quality of some offerings at the beach food trucks and the condition of certain areas along our ecological pathway did not leave a favorable impression. Your comments have been shared with the teams responsible so that they can review these areas and continue making improvements to the overall guest experience.We greatly appreciate your balanced feedback, as it helps us identify both our strengths and the opportunities where we can do better. Please be assured that we will continue working diligently to address the concerns you have highlighted.We would be honored to have another opportunity to welcome you back in the future and provide you with an experience that exceeds your expectations. We invite you to choose Grand Bavaro Princess again on your next visit to the Dominican Republic.Kind regards,J. De La ViejaGeneral ManagerGrand Bavaro Princess.

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• User:Karolina K

  Trip type: Family

  All you need is there.

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  This is another year in this wonderful place. Many people like searching for something new every year — I don’t. I don’t like changing something that simply works. And here, everything works: the location, the beach, the resort itself, the atmosphere, and above all — the people.Once again, I chose the Platinum package, and I mention it on purpose because it truly makes a huge difference in the comfort and overall vacation experience. We always feel relaxed and comfortable there, and the entire team makes it possible to truly rest and recharge.My child has multiple food allergies, so every trip usually comes with a lot of stress for me. But not here. I would like to take this opportunity to thank the people who made us feel safe and genuinely cared for — especially our child.Special thanks to Chef Oliver, who made sure everything was prepared before we even had to ask. Despite coordinating the kitchens across the entire resort as Manuel Medina’s right hand, he still found time for one little girl and made sure that wherever she went, there was always safe food waiting for her. That was far beyond professionalism — it was genuine care and kindness.I would also like to thank the entire Platinum team — from the always smiling reception staff to the exceptional team at the PBG beach restaurant. Special thanks to Jhonfis — a fantastic chef — and Robert, the restaurant manager, for their warmth, attention, and the wonderful atmosphere they create every day.I’m writing all of this because people are what truly create a place. A vacation is not only about a beautiful room or a paradise beach. It is also about feeling welcomed, cared for, remembered, and surrounded by positive energy and kindness.I love this place because it truly works for everyone — families with small children, teenagers, couples, anniversaries, romantic getaways, or group vacations with friends. The hotel offers endless possibilities for both relaxation and evening entertainment.I already can’t wait to come back… especially for those wonderful Wednesday dinners on the beach. The lobster is first class.Sometimes I feel like Chef Oliver has a truly extraordinary culinary gift. He is always present, attentive, and genuinely involved — while creating spectacular dishes with impressive ease. It is hard to believe that someone coordinating the work of the entire resort kitchens can still dedicate so much attention to individual guests and make them feel truly important. In his work you can clearly see not only incredible talent and experience, but also real passion and heart.We spent another wonderful 14 days there, and I am certain we will return again.A few practical tips for future guests:If you booked Platinum, after arrival ask directly for the Platinum reception area. There is no need to wait in the main line — just clearly mention your reservation type from the beginning.The entire resort is very clean — both the rooms and all common areas. The walkways are regularly cleaned, and beautiful peacocks with tiny chicks wander around the property, creating a truly magical atmosphere.It may also be helpful to download the hotel app before arrival and explore the resort map, especially because the property is very large.Restaurants:It’s worth making reservations for the themed restaurants fairly early during your stay. Platinum guests will most likely also receive an invitation to the Wednesday beach dinner — definitely ask about it because it’s a lovely experience and absolutely worth it.A few restaurants we especially enjoyed:• Chopin — beautifully located restaurant surrounded by water, turtles and tropical greenery. The food area is air-conditioned, while the seating area lets you fully enjoy the relaxing outdoor atmosphere. Fresh, varied and interesting food for breakfast, lunch and dinner.• Soho — creative dishes with very elegant and artistic presentation, almost like edible art.• PBG — an excellent steakhouse for meat lovers.Pools:We personally love the Platinum and PBG areas the most, but there are many options — from quieter pools to children’s areas and the water park in the Family Club section. Everyone will find something they enjoy.A big plus for the Platinum towel system — towels are available directly in your room and can be exchanged anytime near the PBG pool without any hassle.The Platinum Beach Bar also deserves recognition — fantastic atmosphere and amazing bartenders. I still wonder how they remember everyone’s favorite drinks among so many guests.Even outside the Platinum area, there are many beautiful hidden spots. One particularly charming area is near the small children’s pool — peaceful atmosphere, beautiful palm trees and plenty of space to relax quietly.It is also worth taking time to walk through the resort’s green areas. You’ll find beautiful mangrove trees with roots rising from the water, turtles, majestic iguanas, colorful birds, and lush tropical vegetation everywhere. The resort is huge, yet still feels beautifully maintained and deeply connected with nature.Karolina Community Manager, General Manager at Grand Bavaro Princess, responded to this review Dear G1448HUkarolinak.First and foremost, we would like to sincerely thank you for choosing Grand Bavaro Princess once again as your vacation destination and for taking the time to share such a detailed and heartfelt review of your recent stay. It is truly rewarding to know that year after year we continue to meet your expectations and provide an experience that encourages you to return.We are especially grateful for your kind words regarding our facilities, beautiful beach, Platinum services, dining experiences, and the natural surroundings that make our resort unique. Knowing that you appreciate not only the property itself but also the atmosphere and dedication of our team means a great deal to us.We would like to extend our sincere appreciation for recognizing Chef Oliver, whose commitment to guest satisfaction reflects the passion and dedication we strive to deliver every day. We are equally delighted to hear that Chef Jhonfis, Robert, and our entire Platinum team contributed to making your stay memorable. Your comments regarding the care shown toward your child’s food allergies are particularly meaningful, as the safety and well-being of our guests are among our highest priorities.We also appreciate your valuable recommendations and practical tips for future guests. It is wonderful to know that you enjoyed our restaurants, pools, tropical surroundings, wildlife, and special experiences such as the Wednesday beach dinner. Reviews like yours perfectly capture the spirit of what we aim to provide: a place where guests can relax, feel cared for, and create lasting memories with their loved ones.While we are delighted that your experience was overwhelmingly positive, please accept our apologies for any minor inconveniences you may have encountered during your stay. Operating a large tropical resort sometimes presents challenges, but we continuously work to improve every aspect of our services and facilities to ensure the highest level of comfort for our guests.Thank you once again for your loyalty, trust, and wonderful feedback. It has been our pleasure to welcome you and your family back for another memorable vacation.We look forward to welcoming you again on your next visit to the Dominican Republic and creating many more unforgettable experiences together.Warm regards,J. De La ViejaGeneral ManagerGrand Bavaro Princess.

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