Quality Hotel Bordeaux Centre

Recent Reviews: 217

• User:traceygoulding77

  Trip type: Couples

  Very comfortable hotel, but........

  Invalid Date

  We arrived by taxi as part of the Booking.com deal , and were told it would drop us outside the door but it didn't, we had a 5 minute walk with our bags to the entrance. We were very late checking in due to our flight being delayed and I think, because of this we were allocated the very last room , which unfortunately wasn't great as it had a tiny weird little floor level window , which made us feel like we were in a box. This, however was rectified by staff the following morning who gave us another room with a 'proper' window, which we were grateful for. Everything else about the hotel was good, it was clean, the bed was comfy , a nice espresso machine and a nice shower. The downstairs lobby had a nice bar and seating area. We had breakfast one morning and it was good. Air con wasn't the best but adequate. One thing I feel I must point out though is there were always staff hanging around reception in jeans and t-shirts who didn't really act or look professional. Out of usually 2 or 3 girls there was one that dressed appropriately, but it was difficult to know who to talk to or determine who was a receptionist or a cleaner. Some days you would be greeted with Bonjour ! but other times you could be ignored. Again, that area just didn't feel professional. For this point only I have marked the hotel down. I would return though, as its comfortable and the location is perfect . Simon B, Directeur général at Quality Hotel Bordeaux Centre, responded to this review Dear Traceygoulding77,Thank you for your detailed feedback. We are glad to hear that you enjoyed the comfort of the hotel, our facilities and our location.Regarding the taxi, we would like to clarify that traditional taxis are able to drop guests off directly in front of the hotel. However, Uber vehicles are not permitted to do so, due to local access restrictions, and may therefore have to drop guests a few minutes’ walk away from the entrance.We are also pleased that our team was able to offer you another room with a proper window the following morning.Regarding your comments about the reception team, we are rather surprised, as our reception staff are normally dressed appropriately and are present at the desk to welcome and assist our guests. Perhaps you happened to come across our team during a shift change, when different members of staff may be moving between areas. However, to say that this was the case throughout your stay is quite surprising to us.Nevertheless, we appreciate you sharing your experience and will take your comments into consideration with our team.We hope to have the pleasure of welcoming you back in the future, as we are delighted to hear that you found the hotel comfortable and our location perfect.Best Regards,

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• User:In60s

  Trip type: Couples

  OK STAY. Could do better.

  Invalid Date

  Great location. Staff helpful. House keeping could have been better. Hot water in shower variable.Room well set out. Simon B, Directeur général at Quality Hotel Bordeaux Centre, responded to this review Dear In60s,Thank you for sharing your feedback with us.We are pleased to hear that you appreciated our great location, the helpfulness of our team and the layout of your room.We are, however, sorry to hear that the housekeeping did not meet your expectations and that you experienced fluctuations in the hot water during your shower. We will share your comments with the relevant teams so that these points can be addressed.We hope to have the pleasure of welcoming you again and providing you with a more enjoyable stay next time.

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• User:Saabfreak9

  Trip type: Couples

  Great city centre hotel

  Invalid Date

  My wife and I stayed at this hotel 21-24 July.Fantastic location in centre of Bordeaux. 10 mins walk from tram stop. Big room, great shower and comfy bed with excellent aircon.Breakfast was plentiful and varied.I really cannot think why you would want to stay anywhere else in the city.Great reception staff who had good English. Simon B, Directeur général at Quality Hotel Bordeaux Centre, responded to this review Thank you very much for this wonderful and detailed review! We are delighted that you and your wife enjoyed your stay with us from 21 to 24 July.It is fantastic to hear that you appreciated our central location, spacious room, comfortable bed, excellent shower and efficient air conditioning. We are also pleased that our varied and plentiful breakfast met your expectations, and that our reception team made you feel welcome and well assisted.Your kind words are a great encouragement to the whole team, and we are especially happy to hear that you would highly recommend our hotel for a stay in Bordeaux. We hope to have the pleasure of welcoming you both back in the future!

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• User:Lisa M

  Trip type: Couples

  Great Hotel, lovely staff

  Invalid Date

  Lovely hotel with cute sitting areas in the lounge, reading area and computers to use in these areas. The room was clean and tidy, the staff very helpful. they have a recommended restaurant eating list which we made use of and were very impressed. The water is on tap in the lobby where you can fill bottles for your room with chilled water. Lovely stay.Location was perfect, close to the centre so easy access to the city. breakfast on the first floor was delicious. Simon B, Directeur général at Quality Hotel Bordeaux Centre, responded to this review Dear lisamY2898ED,Thank you very much for your kind and detailed feedback! We’re delighted that you enjoyed our central location, comfortable rooms, breakfast, and the lounge areas, as well as the helpfulness of our staff and restaurant recommendations.We’re also pleased that the water station in the lobby and our facilities contributed to a pleasant stay. We hope to welcome you back again very soon!

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• User:frpe1960

  Trip type: Couples

  Nice, central hotel

  Invalid Date

  Fantastic location: In a very quiet side street but literally only 30 meters from the main pedestrian street (Rue Sainte Catherine).Everywhere the hotel is nice and clean, but our room war certainly not the biggest, we've ever had!Unfortunately, it had the strange French setup with a separate room with a toilet bowl and a roll of toilet paper - nothing else. When you want to wash your hands, you have to open two doors to get into the room with toilet sink and shower.Even if I were to live to be 130 years old, I will NEVER learn to understand this unhygienic stupidity!The breakfast is good with a fair variety, but actually the bread quality could easily be improved!The staff is nice and helpful, but keeping the infamous French distance. Simon B, Directeur général at Quality Hotel Bordeaux Centre, responded to this review Dear frpe1960,Thank you for taking the time to share your feedback following your stay at Quality Hotel Bordeaux Centre.We are delighted that you enjoyed our central yet quiet location, as well as the cleanliness of the hotel and the helpfulness of our team.We also appreciate your comments regarding the room layout and breakfast. The separate toilet and bathroom configuration is indeed common in many French hotels and may not suit every guest's preferences. Please note that we also have rooms where the toilet is not separated from the bathroom. Should you have a preference for this type of layout, please do not hesitate to let us know when making your reservation or before your arrival, and we will do our best to accommodate your request.Regarding the room size, for additional comfort and space, we recommend booking one of our Queen Size rooms on a future stay.Thank you once again for your valuable feedback. We hope to welcome you back to Bordeaux in the near future.Sincerely,

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