Dream Castle Fabulous Hotels Group

Recent Reviews: 7549

• User:Jet21274121131

  Trip type: Family

  Could be so much better! Wouldn’t stay again due to shuttle buses

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• User:Amandamanx

  Trip type: Family

  Been coming here for over Two Decades - Think That Says it All

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  Been coming here for over twenty years now., first visited with my own children two Decades ago, and been twice this year with my Grandchildren, in March and a week ago in September too. So, its fair to say we love the place! It ticks all the boxes for us., yes, it can get busy, but you are in Disney, everywhere is busy! Lovely rooms, always clean, the communal areas and reception are absolutely Spotless. Breakfast is lovely, plenty to chose from and the staff are always so friendly, despite being very busy, the main problem is us guests, why take food you arent going to eat, or leave your tables looking like a there's been a food fight., there is no need, only take what you are going to eat. Cant wait to return, and no doubt, be back very soon in 2027 - thank you to all the hard working staff. We were pleased to see on our last visit in September that they are clamping down on people lounging around in pyjamas or eating takeaway pizzas in the reception are., go to your rooms if you want to eat take-aways. its to rude Alexandre G, Service clients/Réception at Hotel Dream Castle, responded to this review Dear Amandamanx,Thank you very much for your wonderful review and for your continued loyalty over the years. It is a real pleasure to know that you have been visiting us for more than twenty years, first with your children and now with your grandchildren. We are delighted that Dream Castle remains a place you enjoy returning to.We are particularly pleased to hear your kind words about our rooms, cleanliness, breakfast and, of course, our dedicated team. Your appreciation of our staff, especially during busy periods, means a great deal to us.We strive to maintain a pleasant and welcoming environment for everyone, and we are pleased that you noticed our efforts in this regard.We look forward to welcoming you and your family again in 2027, and hopefully even sooner!Kind regards,The Reception TeamLeïla

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• User:CORNWALLCARTERS

  Trip type: Family

  Fantastic Hotel!

  Invalid Date

  Dream Castle is a fabulous hotel about 5 mins from Eurodisney! Fantastic decorations and grounds. Rooms could do with a little update especially the bathrooms but still ok and nice and clean!99% of staff are lovely just one waiter in the evening buffet restaurant who was very rude and upset me (bearing in mind I have mnd)! Apart from him the rest were kind and friendly! Will defo recommend this hotel it is ideal! Thank you for a pleasant stay! Alexandre G, Service clients/Réception at Hotel Dream Castle, responded to this review Dear Guest,Thank you very much for taking the time to share your feedback following your stay at Dream Castle Hotel.We are delighted to hear that you enjoyed our setting, the hotel's decorations and grounds, as well as the cleanliness of your room. We also appreciate your comments regarding the bathrooms, which we have taken into consideration as part of our ongoing efforts to improve our facilities.We are particularly sorry to hear about the interaction you experienced with one of our restaurant team members. This is certainly not the level of service we aim to provide, and we regret that this interaction affected your experience. Your feedback will be shared with the relevant management team so that the matter can be followed up appropriately.We are nevertheless pleased that the rest of our team made you feel welcome and that you had an enjoyable stay overall.Thank you for recommending Dream Castle Hotel. We would be delighted to welcome you back on a future visit to Disneyland Paris.Kind regards,Mathys,Front Office Desk

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• User:Clare P

  Trip type: Family

  Fantastic Hotel

  Invalid Date

  We have just spent 3 nights at this hotel and here is my honest review.I was slightly concerned after reading some reviews, but my goodness, this hotel didn't disappoint.We had 2 rooms, as we were a party of 5, and both rooms were immaculate.We took the half-board option; breakfast was fine, but the only thing missing for me was fresh fruit. There was a good choice of cooked and continental, plenty to fuel your morning in the parks.Evening food was great, incredible selection and beautifully presented.We used the outdoor pool and flipping eck; it was freezing but did help to reduce the leg fatigue!One morning we got a Bolt as the shuttle bus was rammed, but the other morning we were ok. TOP TIP - Download the Bolt app and get a 20% discount on your first 3 rides.Leaving the park to come back to the hotel at night...don't bother and don't pay the crazy rates wanted by the Taxi drivers; instead....WALK! Now we were lucky that the weather had been brilliant, so the walk back was lovely- a great time to unwind from the excitement of the day and chat about what we wanted to do the following day.So, would I go back? Yes 100%. This hotel was fantastic. Alexandre G, Service clients/Réception at Hotel Dream Castle, responded to this review Dear Ms McGarry,Thank you very much for sharing your wonderful feedback following your recent stay with us.We are delighted to hear that you enjoyed your stay and that both of your rooms met your expectations. It is also a pleasure to know that you appreciated our half-board option, particularly the evening buffet and its wide selection.We have taken note of your suggestion regarding the availability of fresh fruit at breakfast, and we are pleased that you nevertheless found the breakfast selection sufficient to fuel your days at the parks.We are also glad that you enjoyed our outdoor pool, even if the temperature provided quite a refreshing experience after a long day exploring Disneyland Paris!Thank you as well for sharing your experience regarding the shuttle service and for your positive comments about our location and facilities. We hope to have the pleasure of welcoming you and your party back to Dream Castle Hotel on a future visit.Kind regards,Mathys, Dream castle Hotel

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• User:ann-marie w

  Trip type: Family

  Non refund

  Invalid Date

  Although the hotel is lovely and we throughly enjoyed our time here, we have been back over a month and still not had our damage deposit returned. Hotel have been contacted and they have said they issued the cancellation, but still not in our account. They said it was our bank, and our bank has said its their end. So be careful when allowing them to take a deposit. Not happy with this outcome and therfore would look to stay elsewhere. Alexandre G, Service clients/Réception at Hotel Dream Castle, responded to this review Thank you for sharing your feedback. We are pleased to hear that you enjoyed our hotel and had a pleasant stay overall.We are sincerely sorry, however, for the delay concerning the release of your damage deposit and fully understand your frustration, particularly after having already contacted both the hotel and your bank.As previously explained, the deposit is released by the hotel at the end of the stay. Once the cancellation has been processed on our side, the time required for the amount to appear in the guest’s account depends on the banking institution and can unfortunately vary, especially for international cards.We regret that this situation has affected your overall impression of your stay. We understand your concerns and appreciate your patience while the transaction is being processed by the banking system.

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