Holiday Inn Berlin City Center East Prenzlauer Berg

Recent Reviews: 54

• User:Darren L

  Trip type: Couples

  Excellent

  Invalid Date

  Superb facilities, staff, breakfast and location. Soci Assist, Other at Holiday Inn Berlin City Center East P-Berg by IHG, responded to this review Hi Darren L,We’re delighted to hear you enjoyed our facilities, staff, breakfast, and location. Your positive feedback is greatly appreciated and motivates us to continue providing exceptional service. We hope to welcome you back soon for another wonderful stay.- The Staff at Holiday Inn Berlin City Center East P-Berg

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• User:FnE_Traveller

  Trip type: Family

  Wonderful & Comfortable Stay at Holiday Inn Prenzlauer Berg

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  We were here recently as a family for 11 days 10 nights in the junior suite and indeed this was a pleasant experienceService- Booking on the IHG app was a breeze as usual- All our requests (early check-in & sofa bed) were promptly seen to by the team through email before arrival and arranged accordingly which was a plus- Check in was a breeze and reception was always friendly and helpful- Would like to especially commend Chris & his colleagues who took care of usLocation- We chose this due to proximity to an event we needed to attend nearby- As others have pointed out this is 10-15m to Alexanderplatz via M2 tram (station just outside the hotel) or you can simply walk to Prenzlauer Allee to take the S line train, plenty of buses around and no problem getting taxis or Uber- There is a convenience store, laundry directly downstairs and the neighbourhood has plenty of options within walking distance for supermarkets / grocery stores- Cafe & food choices are also great, a 5-10 m walk away if you need more choicesBreakfast / Bar / Room Service- This was a highlight for us as the coffee & spread is great, food was replenished regularly, service was attentive and it was a vibrant feel, not overly crowded- Arjena did great and made us feel very comfortable- Would be even better if you have takeaway cups for tea/coffee - We had a couple of drinks at the bar which was convenient- Pity there was no room service available while we were there but a mentioned so many options & UbereatsRoom / Housekeeping- Very well furnished & spacious room with all the necessary amenities you need with free minibar (drinks replenished daily)- Housekeeping prompt & clean which we liked a lotAll in all a lovely & comfortable stay for us as first timers to Berlin. Franziska Ewert, Gästeservice/Empfang at Holiday Inn Berlin City Center East P-Berg by IHG, responded to this review Dear FnE_Traveller,Thank you so much for your wonderful review! We greatly appreciate your positive feedback and are especially grateful for your detailed review. It means a lot to us to know that we were able to contribute to making your first visit to Berlin such a memorable and unforgettable experience. We truly enjoyed hosting you and hope to welcome you back again in the future.SincerelyYour Holiday Inn Berlin City Center East P-Berg

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• User:Michael W

  Trip type: Couples

  Great hotel

  Invalid Date

  This is an ideal hotel and had a great time. All the staff were very friendly. Transport links were excellent with a tram station (M2) opposite the hotel which took you straight to Alexander Platts. There is a train from the airport (S 85) direct to Prenzlauer Allee which is about 200 m from the hotel. We had a great time in Berlin and we would totally recommend it. Franziska Ewert, Gästeservice/Empfang at Holiday Inn Berlin City Center East P-Berg by IHG, responded to this review Dear michaeljwilliams4155,Thank you so much for your wonderful review. We truly appreciate your kind words and look forward to welcoming you again soon. Sincerely,Your Holiday Inn Berlin City Center East P-Berg

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• User:253grantl

  Trip type: Business

  One individual can ruin an experience & reputation.

  Invalid Date

  The attitude of the guy on reception was unacceptable. After informing the guy on reception that I had not taken breakfast, I was then told he would not remove the charge, as far as he knew, I could be lying.As a business traveller and user of IHG for 15+ years, I have never received treatment like this. After speaking to the restaurant and verifying with two other people, it was confirmed I hadn't had breakfast, and the charge was removed.Not a great experience. I won't be returning. Jet43882230526, at Holiday Inn Berlin City Center East P-Berg by IHG, responded to this review Dear Grant L,Thank you for taking the time to share your feedback.We are truly sorry to hear about your recent experience at our hotel and, in particular, the interaction you had at reception. Please allow us to sincerely apologize for the way the situation was handled. This is certainly not the impression we want any of our valued guests — especially long-time IHG members — to leave with.We would like to clarify that our team member was following standard procedure in verifying charges before making any adjustments. However, we fully understand that the way this was communicated may have come across as unhelpful or impolite. It is possible that a language barrier contributed to the misunderstanding, and for that, we are truly sorry. Our intention is never to make our guests feel questioned or unwelcome.We are glad the issue was ultimately resolved, but we regret that the initial handling left such a negative impression. Your feedback has been shared with our team to help us improve our communication and service moving forward.We hope you might reconsider and give us another opportunity to provide the warm, professional service we are known for.Sincerely,Franziska EwertAssistant Manager

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• User:citizen132002

  Trip type: Family

  Great Holiday inn property.

  Invalid Date

  We stayed for a long weekend at this Holiday Inn hotel in the eastern part of Berlin. The hotel is just next to the tram station, and it takes 15-20 mins to be in Alexanderplatz, so it is very convenient. The hotel seems to be very recently renovated or a new property, so great spacious rooms. Being a diamond member, we were upgraded to a premium room with a free minibar, and bathrobes and slippers were there, too. The front desk staff is very polite and professional. Nothing to complain about. The breakfast area and quality/quantity of food were also top-notch. Highly recommended. Franziska Ewert, Gästeservice/Empfang at Holiday Inn Berlin City Center East P-Berg by IHG, responded to this review Dear citizen132002, Thank you so much for your amazing review. We appreciate your detailed feedback and your recommendation. We look forward to welcome you again. Sincerely,Franzsika EwertAssistant Manager

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