Hotel Frankfurt Messe Affiliated by Melia

Recent Reviews: 135

• User:Helen B

  Trip type: Couples

  Good Location for Messe

  Invalid Date

  The hotel was nice and the staff were very helpful.We found the hotel to be quite far out of town, however the tram was quite close to the hotel.There were not enough plug points in the room to charge devices.I think this is a good hotel for corporate guests going to the Messe. Hotel Manager, Owner at Hotel Frankfurt Messe Affiliated by Melia, responded to this review Dear guest,Thank you for sharing your feedback following your stay at Hotel Frankfurt Messe, Affiliated by Meliá.We are pleased to know that you found the hotel comfortable and that our team was helpful throughout your stay. Your kind words in this regard are truly appreciated.We also value your comments about the location, with nearby tram connection which provided convenient access during your visit.We regret that the number of plug points in the room did not fully meet your needs. Your feedback has been noted, as we understand how important this is for our guests, especially those traveling for business.We look forward to welcoming you back.Kind regards,Marina N., Hotel Frankfurt Messe AbM Team

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• User:Wanderer44801744903

  Trip type: Couples

  Decent hotel

  Invalid Date

  Pros:*Room and bathroom were clean. There were no pests.*Location: It's about a 10-15 minute drive from the airport.*The atmosphere around the hotel is quiet.*Breakfast buffet food was decent. I felt they offered adequate hot and cold food.Cons:*There was only one spare outlet in the room. *Location - There's not much stores and restaurant around the hotel. The closest train station is at least a 15 minute walk from the hotel. Hotel Manager, Owner at Hotel Frankfurt Messe Affiliated by Melia, responded to this review Dear guest, We would like to thank you for taking the time to share your observations on your recent stay at Hotel Frankfurt Messe, Affiliated by Meliá.We're delighted you appreciated the cleanliness of our rooms and bathrooms, maintained to the highest standards.Your kind words about our convenient proximity to the airport and the tranquil atmosphere surrounding the hotel are truly valued.It's wonderful to hear our breakfast buffet met your expectations with its variety of hot and cold offerings.Regarding the outlets, our room layouts prioritize both functionality and design, though we acknowledge the importance of accessible power sources.While our location offers peaceful surroundings, we recognize nearby dining and retail options may require short transit.We hope the serene environment and quality amenities contributed positively to your stay despite these considerations.We hope to have the opportunity of welcoming you back in the future. Best regards,Emilia M. Voice of Customer Coordinator

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• User:HarryC208

  Trip type: Business

  Fulfils It’s Role As Shelter

  Invalid Date

  I was forced to stay at this 4* hotel for a work conference. Not a lot of 4* experience and I guess the price was low. But so was the experience. Just grim. It is in a sort of suburban nightmare with soulless buildings around their own soulless building. The rooms are depressing (esp. the bathroom) but clean and functional. The gym is catastrophic, I opted to just run outside. Phone in the room did not work.Laundry service was not cheap and took a full day plus, I had to collect it myself from reception! First time doing that!Staff actually quite polite and helpful though.Only stay here if you have a very compelling reason (poor/conference/very short stay near airport needed). Hotel Manager, Owner at Hotel Frankfurt Messe Affiliated by Melia, responded to this review Dear Sir,Thank you for sharing your experience with us.We appreciate your recognition of our staff's politeness and helpfulness, as well as your mention of the cleanliness and functionality of your room. Our team strives to provide a welcoming environment and maintain high standards of hygiene. We acknowledge your concerns regarding the appearance of the bathrooms and the gym facilities; please note our fitness area is equipped and offers views to enhance your workout experience. The in-room telephone system is generally functional, so we apologize if you experienced issues. Regarding laundry service, it is designed with convenience in mind, though we note your comments about the timing and collection. The hotel's location is central to Messe Frankfurt with connections to transport, though the nearby buildings represent the business area's character. We hope to welcome you again under more favourable circumstances.We look forward to the opportunity to host you again and provide a more satisfying visit.Lara D., Voice of Customer Coordinator

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• User:Diane_1964

  Trip type: Family

  Two strikes: first given key to an already occupied room and then assigned a room that was unbearably HOT!

  Invalid Date

  This hotel was first stop on our recent COSMOS tour of Germany. We had a HORRIBLE experience. We were first given key to a room that was already occupied. Next room was two floors up. It was an extremely hot day and there was no air conditioning. Seemed like heat was blowing out of vents. Opened window and got very little ventilation. Front desk provided a small fan/heater combo unit that put out lukewarm air. I had nightmares of being a lobster being cooked in a boiling pot of water -- the room was that hot and miserable! Martina Müller-Frasch, Other at Hotel Frankfurt Messe Affiliated by Melia, responded to this review Dear Diane, Thank you for taking the time to share your review with us on this platform.We are sorry to hear that you encountered problems with the air conditioning in your room. Although all our rooms are individually air-conditioned, we understand that sometimes unforeseen situations arise. We strive to ensure a comfortable and welcoming environment for all our guests.We take note of your comments to try to improve our services and would very much welcome a second chance.Best regards,your hotel team

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• User:tatianahaag

  Trip type: Business

  Poor and weak

  Invalid Date

  Food is terrible, the toilet are poor. I wanted a hair dresser to get dresses to work, their hair dresses doest work well.The good thing is the colombian recepcionist that try everything to help, the cleaning guy from 5th floor, they did what they could.The food they offer is ashemed. Hotel- cmanager, Owner at Hotel Frankfurt Messe Affiliated by Melia, responded to this review Dear Tatianahaag,Thank you for taking the time to share your feedback.We're delighted to hear that our team members, particularly our Colombian receptionist and the cleaning staff on the 5th floor, made such a positive impression with their helpfulness. Our staff is truly dedicated to providing excellent service, and it's heartening to know their efforts resonated with you. However, we regret to hear your dining experience did not meet your expectations, although our Frankfurt Messe Restaurant prides itself on offering a blend of international and regional cuisine that typically receives high praise from our guests. Furthermore, we're sorry to hear about the inconvenience with the hairdryer in your room. Our rooms are equipped with hairdryers and we usually receive positive feedback about the in-room amenities provided for our guests' comfort.We hope to have the opportunity of welcoming you back for a more memorable stay.Kind regards,Hotelmanagement

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