Mitsis Selection Blue Domes

Recent Reviews: 3855

• User:Ellie S

  Trip type: Couples

  Lovely stay! We will definitely be back!!

  Invalid Date

  We had a really lovely stay at this hotel and overall had a great holiday. The staff were very friendly, welcoming and always happy to help, which really added to our experience. The food was also very good, with plenty of choice and something for everyone.We did have a little issue on our first night when we were given a room that already had someone staying in it! At the time, it was quite terrifying to open the door and see a man stood in the bedroom in the darkness — definitely not what we were expecting! ?? Looking back now, it’s something we can laugh about, and the hotel dealt with the situation afterwards.Apart from that unusual first-night experience, we really enjoyed our stay. The friendly staff, good food and overall atmosphere made it a great holiday, and we would definitely consider staying again. Guest Services Management, Guest Services / Front Office at Mitsis Norida, responded to this review Dear Ellie,Thank you for your lovely review and for saying you would visit us again. We’re delighted that you enjoyed the food, the atmosphere and the warm welcome from our team.We are very sorry that you were given an occupied room on your first night. We understand how frightening it must have been to open the door and find someone inside. Although our team assisted you afterwards, this should never have happened, and we have shared your account with our Front Office team for review.Thank you for your understanding and for allowing us to be part of an otherwise wonderful holiday. We would be delighted to welcome you back to Mitsis Norida.Warm regards,The Mitsis Norida Team

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• User:N6118FRjuliet

  Trip type: Couples

  Experience

  Invalid Date

  A lovely hotel and staff very friendlyBut not 5?? as a few tweaks neededDress code no enforced which is sad to.see in the evening, rooms could do updating and a greek night would be goodAgain warm plates for warm food and eggcups lolBreakfast is a free for allOther 5?? hotels we have stayed in have waiting staff assigned to specific areaa each to manage and works great! Also on.arrival other hotels we get asked preferred time breakfast and dinner and works really wellPorter very rude upon arrival muttering and slammed door as no.€to tip as late arrival due to delayApart from this we would stay again probably Guest Services Management, Guest Services / Front Office at Mitsis Norida, responded to this review Dear Juliet,Thank you for taking the time to share your detailed feedback with us.We are pleased to know that you enjoyed our hotel and, particularly, the friendliness of our team. At the same time, we truly appreciate your constructive comments regarding the evening dress code, room updates, restaurant organization and dining experience. Feedback such as yours is valuable as we continuously look for ways to further improve our services.We are particularly sorry to read about your experience with the porter upon arrival. This is certainly not the welcoming experience we wish to provide, regardless of the circumstances, and your comments will be addressed with the relevant team.We also appreciate your suggestions regarding a Greek-themed evening and the organization of breakfast and dinner service. It is always helpful to hear about practices our guests have enjoyed elsewhere.Most importantly, we are very happy to read that, despite the points mentioned, you would consider staying with us again. We hope to have the opportunity to welcome you back to Mitsis Norida and provide you with an even better experience on your next visit.Warm regards,The Mitsis Norida Team

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• User:Pavel V

  Trip type: Family

  X

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  We were very satisfied with everything. We would especially like to highlight the willingness and helpfulness of the lady at the reception. Guest Services Management, Guest Services / Front Office at Mitsis Norida, responded to this review Dear Pavel,Thank you very much for your wonderful feedback.We are delighted to know that you were very satisfied with your stay. Your special mention of the willingness and helpfulness of our reception colleague is greatly appreciated, and we will be very happy to share your kind words with our team.We hope to have the pleasure of welcoming you back to Mitsis Norida for another enjoyable stay.Warm regards,The Mitsis Norida Team

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• User:Tracy F

  Trip type: Couples

  Definitely not worth rating tired and poor food

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  Definitely not worth the 4/5 point rating you show for this this hotel on the Jet2 and Tripadvisor reviews, more like 3 at bestMy God how disappointing the hotel is very very tired and in desperate need of an upgrade, the food in the buffet leaves a lot to be desired it’s bland and feels like a canteen, a la carte restaurants are ok, never once offering the wine list! Pool layout is very disappointing with tired sunbeds, we spent all our days on the beach, fresh pizza on beach are niceRoom uncomfortable pillows hard and lumpy, fridge rarely refilled there are only soft drinks and beers and tea and coffee once in week, again all very tiredWe went into town most evenings for good food which defeats all inclusive!!Sadly we were very disappointed and expensive for what you get not an all inclusive plus !!! Guest Services Management, Guest Services / Front Office at Mitsis Norida, responded to this review Dear Tracy,Thank you for taking the time to share your feedback. We are truly sorry to read how disappointed you have been with several aspects of your stay and, particularly, that we were not aware of your concerns earlier.It is disappointing for us to learn about these issues through your review, as there are several things we could have looked into and addressed during your stay in an effort to make your experience more comfortable and enjoyable.If you are still staying with us, I would sincerely appreciate the opportunity to meet you personally. Please feel free to come to Reception at any time and ask for **Mika**, and I will be more than happy to listen to your concerns and see what we can do to improve the remainder of your holiday.If you have already departed, I would be grateful if you could contact me directly at **[norida.am@mitsis.com](mailto:norida.am@mitsis.com)**. Every comment, whether positive or negative, is genuinely valuable to us, as it helps us identify where improvements are needed and continue developing the experience we offer our guests.We are sincerely sorry that your stay did not reflect the experience we would have wished you to have with us, and we thank you for bringing your concerns to our attention.Kind regards,Mika KasiouDeputy General Manager

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• User:bomberdeb2004

  Trip type: Couples

  Amazing hotel.

  Invalid Date

  Just back from this wonderful resort, Don’t usually write reviews but feel I had to after reading the bad reviews. We stayed here for a week the room was huge, clean and had amazing sea view, the staff were all very friendly, especially when you engaged with them. The resort was beautiful, very clean, grounds, pools were fab, entertainment ok, daughter and father singing were good, rest not so good. I would suggest going to the blue dome for evening entertainment and visiting their pools. Never a problem with a sun bed by the pools or on the beach. Would certainly give it 5* for the food. Guest Services Management, Guest Services / Front Office at Mitsis Norida, responded to this review Dear Guest,Thank you very much for taking the time to share your experience, especially as you do not usually write reviews. Your kind words and support mean a great deal to our entire team.We are delighted that you enjoyed your spacious, clean room and beautiful sea view, as well as our resort grounds, pools, beach, and the friendliness of our staff. It is also wonderful to know that our food was one of the highlights of your stay and worthy of a five-star rating.Thank you as well for your honest feedback regarding the evening entertainment. We are pleased that you particularly enjoyed the father-and-daughter performance, and we will take your additional comments into consideration as we continue improving our programme.It was a pleasure having you with us, and we very much hope to welcome you back for another wonderful holiday.Warm regards,The Mitsis Norida Team

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