Fosshotel Reykjavik

Recent Reviews: 3418

• User:Nancy W

  Trip type: Friends getaway

  Excellent choice for Reykjavik hotel

  Invalid Date

  I went with a friend to Iceland for eight days and stayed at the Fosshotel Reykjavik in two different rooms — we split out stays with a two day tour of the South Coast. I messed up the dates, not once, but twice, and the staff at the hotel could not have been more gracious, especially Maciej at the front desk. I felt ridiculous after the second time, but he was kind, courteous and professional — and most importantly, fixed my self-created problem.The rooms are a nice size, and there's a good restaurant on site (which is a relief when you are so tired after touring around that even going out for a ten minute walk to a nearby great restaurant seems like too much). The hotel is not in the center of town, so it's quiet, and our first room overlooked the ocean, which was a bonus. If I go back to Iceland, I would definitely return to the Fosshotel Reykjavik. Please note, however, that they have three or four other hotels in town, so there could be some confusion.

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• User:Justin F

  Trip type:

  Clean and Cozy steps from Downtown.

  Invalid Date

  Location is just a short walk to downtown. The rooms were cozy and clean, with heated floors in the bathroom.The only "issue" was no private parking on site, but there are ample public options nearby.

• User:Reviewsfordays27

  Trip type: Solo travel

  It's very good

  Invalid Date

  This is not the cheapest hotel in Reykjavik, so it could be better.It is located across the street from the Polish Embassy and near the Höfði House. It's a short walk away from the highstreet.The staff at this hotel are all excellent and delivered great service. When I had questions about something they were always very helpful and accommodating.The rooms are clean, the beds have soft matresses, there is a cooler/fridge in the room, and there is enough storage for luggage. The only reasons why I don't think it's excellent are:- the thin walls where you can hear the other guests moving their suitcases around their room and open or close doors.- if you are staying more than a few days be aware that the breakfast buffet doesn't change at all. They serve exactly the same food every day. It would have been nice if they ocassionally changed one or two things at the buffet just like many other hotels do (like a different fruit, different hot food, different cheese,...) Lárus Orri Jóhannsson, Guest Services / Front Office at Fosshotel Reykjavik, responded to this review Thank you for taking the time to share such detailed and thoughtful feedback. We are very pleased to hear that you enjoyed the convenient location, clean rooms, comfortable beds, and the storage and in-room facilities. Most importantly, we are delighted that our staff made such a positive impression and that you found them helpful and accommodating throughout your stay.We also appreciate your constructive comments regarding the sound insulation and our breakfast selection. We understand that noise from neighbouring rooms can affect the comfort of your stay, and we are sorry that this was an issue for you. Your suggestion regarding more variety in the breakfast buffet is also very much appreciated, particularly for guests staying with us for several days. We will share this feedback with the relevant team.Thank you again for your honest review. We are glad that you found your stay very good overall, and we hope to have the opportunity to welcome you back to Fosshotel Reykjavík and make your next visit even better.Kind regards,Lárus Orri JóhannssonReception Manager at Fosshotel Reykjavík

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• User:56royl

  Trip type:

  Great place to stay!

  Invalid Date

  Great location - we walked to all sites we wanted to see. Our room was adequate size, very clean, not noisy. Staff at the front desk were so friendly and helpful. Lobby got quite busy and crowded at times, but everything moved along nicely. Breakfast offered many different items. Lárus Orri Jóhannsson, Guest Services / Front Office at Fosshotel Reykjavik, responded to this review Thank you very much for your lovely review! We are delighted to hear that you enjoyed our convenient location and found your room clean, comfortable, and peaceful. It’s especially wonderful to know that our front desk team made such a positive impression with their friendly and helpful service.We are also glad you enjoyed the variety offered at breakfast and that, despite the lobby being busy at times, everything ran smoothly. We truly appreciate your kind words and hope to have the pleasure of welcoming you back to Fosshotel Reykjavík on your next visit to Iceland.Kind regards,Lárus Orri JóhannssonReception Manager at Fosshotel Reykjavík

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• User:lisarG9496PU

  Trip type: Couples

  Poor customer service at the hotel restaurant

  Invalid Date

  The front desk staff was helpful and knowledgeable. The room was a bit spartan but clean. The problem came about when the 4 of us tried to eat dinner in the hotel restaurant. After being seated at a table we were ignored for the duration of our time there. The staff did see us but refused to acknowledge us. People who came in after us were served quickly. We had to get our own water while still being ignored by the staff. We left the restaurant and still no one seemed to care. We brought up the poor service to the front desk and was basically told that that was how the restaurant works by a first come first serve basis even though we had come in well before several other people. We had to walk in the cold weather to find a place to eat nearby. We did find great delicious Asian food nearby which was better than the fish and chips we would’ve gotten at the hotel restaurant. We definitely will never come back to this hotel again. Lárus Orri Jóhannsson, Guest Services / Front Office at Fosshotel Reykjavik, responded to this review Thank you for taking the time to share your detailed feedback. We are very sorry to hear about your experience with the service at our restaurant and, in particular, that your party was left waiting without being acknowledged or assisted. This is certainly not the level of service we expect our guests to receive.We are also disappointed to hear that when you brought the matter to the attention of our front desk, the response did not adequately address your concerns. We understand how frustrating this must have been, especially after you had already experienced such poor service in the restaurant and then had to leave the hotel to find an alternative place to dine.We are pleased to hear that you found our front desk team helpful and that you found your room clean, but we fully appreciate that these positives do not make up for the experience you had. Your comments have been noted and will be shared with the relevant teams so that we can address both the service issues and the way concerns such as yours are handled.We sincerely apologise for letting you down and for the inconvenience caused during your stay. Thank you again for bringing this to our attention.Kind regards,Lárus Orri JóhannssonReception Manager at Fosshotel Reykjavík

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