Palazzo Vecchio

Name: Palazzo Vecchio
Address: Palazzo Vecchio, Florence, Florence, italy
Telephone: +44-204-505-9777
Rating: 3.9

Firenze, Florence

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About Palazzo Vecchio

Location

The hotel enjoys a particularly convenient position in Florence. It is close to the Santa Maria Novella, the main train station and the sites for trade shows and conventions, as well as the most important historical and artistic sights of the city. The hotel is opposite to Palazzo degli Affari, a short walk from Palazzo dei Congressi and Fortezza da Basso. It is also in the immediate vicinity of the church of San Lorenzo, with its Medici Chapel, the mausoleum of the Medici family and the Sacristies. The New Sacristy was designed by Michelangelo and here the artist sculpted the immensely charming allegorical sculptures of day and night, dawn and dusk. Florence's Peretola Airport is situated roughly 7 km from the hotel and Galileo Galilei Airport in Pisa is around 70 km away.

Facility

The hotel was built in 1920. The hotel has 7 single rooms and 27 double rooms, which are located on 4 storeys and are reachable by lift. Guests are warmly welcomed by English- and French-speaking staff at the 24-hour reception desk in the lobby. Check-in/check-out service is available round the clock. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access (for a fee) allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. Wheelchair-accessible facilities are available. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park (for a fee). Further services and facilities include medical assistance, room service (for a fee), an alarm call service, a laundry service and a coin-operated laundry. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. A fax machine is available for guests' business needs.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Most of rooms include a balcony or terrace as a standard feature. All rooms are carpeted and include a double bed, a queen-size bed or a king-size bed. Separate bedrooms are available. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. A direct dial telephone, a television with satellite/cable channels, a plug adapter, an alarm clock and WiFi provide all the essentials for a comfortable holiday. Slippers are included. Bathrooms are equipped with a shower, a bathtub, a whirlpool bath and a bidet. A hairdryer and a telephone are available for daily use. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms, non-smoking rooms and smoking rooms.

Sport

Guests can enjoy a selection of sport and entertainment options. The hot tub in the pool area promises pure relaxation. There are many ways to relax or stay active at the hotel, including cycling/mountain biking, a gym and a spa.

Meals

Dining facilities include a breakfast room, a café and a bar. A number of specialities await guests in the air-conditioned, non-smoking restaurant. Bed and breakfast can be booked. A continental breakfast buffet guarantees a great start to the day. The hotel also offers snacks.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Palazzo Vecchio

Facilities
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  24-hour check-in
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  24-hour reception
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  Air conditioning
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  Bar(s)
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  Bicycle Hire
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  Café
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  Car Park
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  Conference Room
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  Currency Exchange
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  Garage
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  Hotel Safe
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  Laundry Facilities
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  Laundry Service
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  Lifts
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  Medical Assistance
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  Pets
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  Restaurant(s)
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  Restaurant(s) with non-smoking area
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  Room Service
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  TV Room
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  Wifi
Hygiene
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  Contactless payment
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  Enhanced cleaning programme
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  Hand sanitiser
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  Health checks on staff
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  Mandatory mask-wearing
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  No high-touch furnishings
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  No high-touch furnishings in public areas
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  Protective equipment for employees
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  Protective hygiene screens
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  Protective masks for guests
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  Social distancing regulations
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  Use of commercially available disinfectants
Meals
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  Breakfast Buffet
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  Continental Breakfast
Sport/Entertainment
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  Cycling/Mountain Biking
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  Jacuzzi

Location

Around this property:

Shopping opportunities

100 m

Train Station

200 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

276

Very Good

374

Average

186

Poor

Terrible

Recent Reviews: 929

User:PaulV983
Trip type: Couples
Lack of compassion and caring for guests
10 Apr 2026
We had booked with this hotel for May this year. Due to the middle east war we have been unable to travel to Italy due to security concerns. We asked for a refund or postponement but to no avail. No concern or caring at all. Very cold hearted. I would not go within a mile of this hotel. If this is their attitude they are very uncaring and that would translate into the service you would receive. Andrea Pucci, Altro at Hotel Palazzo Vecchio, responded to this review Dear Paul V,Thank you for taking the time to share your feedback.We are sorry to read about your disappointment; however, we would like to clarify the situation. Your reservation was made for April 8th, 2025, not for May as mentioned in your review. Unfortunately, we did not receive any communication from you prior to or on the day of arrival. Our staff waited for your arrival until late at night, keeping the room reserved exclusively for you.We only received your message after April 10th, when the reservation had already been treated as a no-show. As the room remained unsold and no prior notice was given, we were unable to offer a refund or modify the booking, in line with the agreed reservation and cancellation policies.We understand that unforeseen circumstances can arise, and we truly regret that you were unable to travel. However, we must also ensure fairness and consistency in applying our policies.Kind regards,Andrea and the Team
User:T3rue_Review
Trip type: Friends getaway
A good hotel for visiting Florence
06 Jan 2026
Room was big, clean, spacious and comfortable. TV with all italians channels and a few international ones. Wi-Fi was OK. Breakfast was good for a 3 star hotel. Bathroom needs improvement. Balcony was OK with views over the city roofs on the 3rd floor. Balcony needs to be cleaned more often because it was dusty. Andrea Pucci, Altro at Hotel Palazzo Vecchio, responded to this review Dear Guest,Thank you for sharing your experience and for your positive comments regarding the room, cleanliness, breakfast, and our location, which make our hotel a good base for exploring Florence.We appreciate your feedback about the bathroom and balcony cleaning. Your observations are very helpful and will guide us in improving maintenance and attention to our outdoor spaces.We hope to welcome you again in the future and provide an even more enjoyable stay.Best regards,Andrea - Hotel manager
User:frank c
Trip type: Family
Close to the train station
02 Dec 2025
The position of the hotel is ideal, very close to the train station and close enough to everything you want to see in Florence. Just make sure that upon arrival, DO NOT miss the driveway, because if you do, you will end up in the ZTL Area where it is forbidden to drive a vehicle unless you are registered to do so. The people will not help you, they will just stare at you disgruntled and call you names. The funny thing is that while walking around later that day, we spotted some other tourists who were stuck in the very same place we were.....We became just like the locals and watched them get abused. Hey when in Florence........The hotel itself is in dire need of attention, outdated by at least 2 decades, however if you can see past that, it is good enough. The CITY TAX in Florence is between €4.50 and €8.00 per person per night. Our stay was 2 nights and got charged €98 in cash for 4 people, when I questioned it, the concierge shrugged his shoulders and told me I had no choice if we wanted to stay there. I still don't know what the extra €32 was for. So be very careful as it is quite normal to get overcharged, it is Italy after all and getting ripped off is part of the adventure right? Our room had a balcony but the old twin doors with shutters are almost impossible to close. I would hate to see what it's like in winter with wind and rain......Anyway apart from that and from a blocked sink (which I fixed), a broken plug in the bathroom (which they did fix), and a shower with no curtain so the water flooded the whole bathroom with every shower, we enjoyed beautiful Florence because we didn't go there for the hotel. Would I return to this hotel or recommend it to people I know? Definitely not! Andrea Pucci, Altro at Hotel Palazzo Vecchio, responded to this review Dear Guest,Thank you for taking the time to share your feedback and for staying with us during your visit to Florence. We are pleased to know that you appreciated our convenient location, just a short walk from the train station and the city’s main attractions.We are truly sorry to read about the difficulties you experienced upon entering the ZTL area. Unfortunately, the restricted traffic zone in Florence can be challenging for visitors unfamiliar with it, but we are always available to provide assistance and register vehicles upon arrival to avoid fines.Regarding the hotel, we acknowledge that some areas would benefit from renovation, and we appreciate your remarks, as they help us prioritize improvements. We are also sorry for the issues encountered in your room; our maintenance team has since reviewed the points you mentioned to ensure better comfort for future guests.Concerning the city tax, we would like to clarify that the official rate for three-star hotels in Florence is €6.00 per person per night, established by the Municipality. For 4 guests over 2 nights, the total amount due is indeed €48. The additional amount you mentioned must relate to other charges included in your reservation, and we are at your disposal to verify this in detail. We apologize if this was not clearly explained at check-in.We regret that your experience did not meet your expectations, and while we are pleased you enjoyed the beauty of Florence, we are sorry that your stay with us was not as comfortable as it should have been.We thank you again for your feedback and wish you all the best in your future travels.Kind regards,Andrea – Hotel ManagerHotel Palazzo Vecchio
User:Linda P
Trip type: Friends getaway
Good hotel in Central location
18 Sept 2025
Palazzo Vecchio is an excellent hotel for many reasons. Friendly and helpful front desk staff, clean and comfortable rooms including bed, shower pressure is consistent and hot, impressive hot breakfast with made-to-order cappuccino, latte from baristas, very close to train station (2-3 min walk), and within walking distance to most major Florence landmarks and attractions. Only downside is the walls are thin so you can hear hotel guests next door when they sneeze or talk - this did not negatively affect my stay at all because I was busy most of the day exploring Florence & only in hotel room at night to sleep. By using earplugs, I slept throughout the night & was not disturbed by other hotel guests (and I am generally a light sleeper). I will definitely return to Palazzo Vecchio as a satisfied customer for my next Florence trip! No hesitations at all. Overall fantastic hotel Andrea Pucci, Altro at Hotel Palazzo Vecchio, responded to this review Thank you very much for taking the time to share your experience at Palazzo Vecchio. We are delighted to hear that you enjoyed our friendly front desk, comfortable rooms, hot breakfast with made-to-order coffee, and our central location close to the train station and main attractions.We appreciate your understanding regarding the room walls and are glad it did not affect your stay. Your tip about earplugs is also very thoughtful and helpful for future guests.It means a lot to us that you plan to return, and we look forward to welcoming you back on your next trip to Florence!Warm regards,Andrea - Hotel Palazzo Vecchio
User:carmelol802
Trip type: Couples
Excellent Location
07 Sept 2025
Excellent location center of florence right by the train station. Lots of restaurants and shops near by. We always stay there when we visit Florence. Andrea Pucci, Altro at Hotel Palazzo Vecchio, responded to this review Thank you very much for your review, best regards, Andrea