Sorriso Thermae Resort & Spa

Recent Reviews: 2571

• User:Sherpa24106030339

  Trip type: Couples

  Bad choice for our honeymoon.

  Invalid Date

  We stayed here for our honeymoon and wouldn’t recommend it again. The staff and front desk manager did not even say congratulations to us upon arrival, had nothing special for us in the room and were not especially accommodating. We could have stayed anywhere else to have a special experience and should have!! The afternoon bartenders were rude, even though we came in happy, friendly and speaking Italian as best we could. It was nice to have shuttle to the beach and town, The pool was nice at midnight when no one else was in it. Otherwise, guests camp out in the lounge chairs even though the hotel says they will ensure this doesn’t happen. The room with balcony and sea view was very small, The photos are shot at a particular angle to look very spacious but there is hardly any room to walk around the bed and the patio door opens right into the side of the bed, you need to climb over the bed to get from the patio to the bedroom if the door is open. The spa sunscreen is very good, though 28€. Pool bar menu was very good. Room was clean, quiet and got dark enough for sound sleep.

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• User:Nadina P

  Trip type: Couples

  Very disappointing experience – not worth the money

  Invalid Date

  Very disappointing experience – I do not recommend Hotel SorrisoUnfortunately, my experience at Hotel Sorriso was extremely disappointing.The reception staff were not helpful at all. On our first night, we were given a terrible room that felt more like a one-star hotel. The next day, we went to reception and asked to change the room. We were told to wait for the manager, who finally arrived after 11 a.m. Unfortunately, he spoke to us in a very rude and disrespectful manner. Eventually, our room was changed.The situation at the restaurant was also very frustrating. We were repeatedly told to move from one table to another, and only afterwards were we informed that guests are assigned a specific table and are not allowed to choose where they sit. This should have been explained to us from the beginning.The hotel seems to mainly cater to an older clientele, which was not what we expected or wanted. Overall, this was one of the worst hotel experiences I have ever had.I paid good money for this stay, and instead of feeling comfortable and welcomed, I felt extremely disappointed and uncomfortable.I would not recommend Hotel Sorriso and would not stay here again.

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• User:682franzl

  Trip type: Family

  So and so

  Invalid Date

  The location of the Hotel is amazing, we had a sea view room with a nice small terrace. All in all the stay was ok, the reason for the "only" 3 star is the quiet unfriendly personel and the general condition/cleaningness of the Hotel. For the price we paid I expect much more. I visited Ischia several times already - there are better places

• User:sweetp16

  Trip type: Couples

  What they dont tell you about the hotel

  Invalid Date

  The room we had was a very long way away from the main hotel, our luggage had to be transported to our room and we had a long walk every day for breakfast and dinner. We were put in a room that was surrounded by locals and had a dog barking all night. There are not paths outside hotel and had to risk standing on edge of road to wait for a bus which was very packed. The food is not the italian food you would normally expect so if your a fussy eater it might not be for you. They have a spa but charge €25 for 1 hour even though you booked your holiday for a spa hotel for a reason, some of the staff were very un helpful and we found that some of the waiting staff would always serve the italians first and leave us waiting for a long time to get our meal which we didnt like especially as dinner was not served until 8pm so didnt finish our meal until 9.30 - 10pm

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• User:SAMAID

  Trip type: Couples

  Worst service. Find another hotel.

  Invalid Date

  Absolutely the worst service. We sat in the hot sun for 30 minutes with 3 phone calls to the hotel asking where the shuttle was. When we arrived the front desk clerk argued with us, no apology, no let us give you a welcome drink. Then our first room was 4 buildings away overlooking a driveway and crammed with an extra bed. We said no and we're given a bigger room in the same building but also bizarrely with an extra bed.The building is 15 minute walk through dark hallways multiple flights of stairs and an uneven random driveway. and craing with ants.There are numerous unlocked doors into the building so no security. I fell on the driveway because there are no lights on the uneven pavement and I was told sorry and here are some bandages. When we asked for our bags to be picked up for our morning shuttle we were told there is no one available at 7am there workers don't start until 730. This is a huge hotel and yet no one to help carry our luggage from 4 buildings away so we will have to carry them down a narrow lane 2 way road with no sidewalk. And the best they charge 2 Euro for beach towels. Seriously add it to the price of the room. It's a resort hotel above a beach. In general it is a dated old hotel that has seen way better days but most importantly they service is abysmal. We had one kind front desk clerk and that was it. SPEND YOUR MONEY ELSEWHERE.

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