Klima Hotel Milano Fiere

Recent Reviews: 2420

• User:sharon s

  Trip type: Friends getaway

  Lovely hotel

  Invalid Date

  The hotel was absolutely beautiful, clean and the staff were all very friendly. Although the hotel is a bit out from the city centre, it does have a shuttle bus to take you to the nearest metro station or the reception can phone you a taxi (cheaper than Uber). The metro is super easy to use and very cheap. Klima Hotel, Marketing at Klima Hotel Milano Fiere, responded to this review Dear Guest,Thank you very much for your lovely review and for sharing your experience at Klima Hotel.We are delighted to hear that you appreciated the hotel, the cleanliness of our facilities and, above all, the friendliness of our staff. Your kind words are a great reward for our entire team.We are also pleased that you found our complimentary shuttle service to the metro station convenient and that Milan’s public transport made it easy for you to reach the city centre and enjoy your stay.It was a pleasure having you as our guest and we hope to welcome you back on your next visit to Milan.Warm regards,Klima Hotel

  Read more

• User:Sankohf8

  Trip type: Family

  A great stay

  Invalid Date

• User:adelehyland999

  Trip type: Friends getaway

  City break

  Invalid Date

  We stayed here for a girl's city break and had a lovely time overall. The hotel is beautiful, very clean, and the rooms are a great size. The staff were all friendly and welcoming, which made our stay even more enjoyable.We had breakfast included, which was good, although there could have been a wider variety of options.The only downside was the location. It was great that the hotel provided a shuttle bus to the train station, but if you missed it, getting an Uber was quite expensive. It would be a big improvement if the hotel offered the shuttle service more frequently throughout the day. Klima Hotel, Marketing at Klima Hotel Milano Fiere, responded to this review Dear Guest,Thank you for sharing your experience with us.We are delighted to know that you enjoyed your city break and appreciated the cleanliness of the hotel, the spacious rooms and the warm welcome from our staff. It is wonderful to read that these aspects made your stay even more enjoyable.We are also grateful for your feedback regarding breakfast and the variety of options. Your comments are valuable and will help us improve the service further.We understand your remarks about the location and the shuttle schedule. We are pleased that the shuttle was helpful during your stay, and we appreciate your suggestion about increasing its frequency. Feedback like yours is essential for us as we continue working to enhance the guest experience.We hope to have the pleasure of welcoming you again for another enjoyable stay in Milan.Kind regards,Klima Hotel

  Read more

• User:Paul M

  Trip type: Business

  Hotel in the middle of an industrial estate.

  Invalid Date

  I arrived at the hotel to be greeted by a stern looking male receptionist. No greeting no please no thank you. I was then advised to handover my credit card to take a deposit which I refuse to do so. The room itself was okay and clean and we had booked for two nights on business although the second night we were leaving early because we were travelling through the night to Madrid. We had requested a Breakfast bag to take with us as we would not be taking the Breakfast in the morning that we had paid for. At first they refused to do it but eventually they supplied what I can only describe as a snack bag. One yoghurt, one piece of fruit, a bottle of water, a piece of Philadelphia cheese and a sachet of honey. Nothing to spread these items along to and when challenged they provided us with a small packet (two pieces of cracker bread). We had paid €15 each in our party of five and I would estimate the bag being no more than two or €3. Very disappointed and will recommend my company never stay here again. Klima Hotel, Marketing at Klima Hotel Milano Fiere, responded to this review Dear Guest,Thank you for taking the time to share your detailed feedback.We are pleased to know that you found the room clean and comfortable, but we are truly sorry that several aspects of your stay did not meet your expectations.We regret to read about your experience at check-in and the impression received from our front desk team. This is not the level of courtesy we aim to provide, and your comments will be addressed with the staff to ensure a more welcoming approach.We also apologise for the inconvenience regarding the breakfast bag. We understand your disappointment and appreciate your feedback, which will help us review the service to ensure it better reflects the value expected by our guests.Your observations about the location and overall experience are very important to us. We are committed to improving, and your review will be shared with the relevant teams.We hope you will reconsider staying with us again in the future, giving us the opportunity to offer you a more pleasant and seamless experience.Kind regards,Klima Hotel

  Read more

• User:Liv M

  Trip type: Family

  Not a 4 star hotel

  Invalid Date

  Please do not stay here if you are going on a short city break and or with children. We were travelling with our 1 year old daughter and the hotel refused to provide us with a cot. I booked with seeing “cot on demand” and apparently I should’ve called and requested it before. Even though the booking is for a young baby. The staff were rude when we asked for a cot and said they couldn’t provide one and she had to sleep in a bed, which was not safe. Me and my partner had to box her in on the bed to ensure she didn’t fall onto the tiled flooring. The beds are hard and uncomfortable and caused me and my partner to suffer with sore backs after sleeping and walking around the city all day.The hotel is miles away from the city centre and taxis and Ubers are ridiculously expensive. So please if you are having a city break, do not book here. The only positive is that they have a free shuttle to take you to a metro station. This needs to run more often and offer returns at a reasonable time.The food. One word. Disgusting. The breakfast - the sausages were in brown water, the hard boiled eggs were slimy and squidgy. The breakfast is full of sweets and cakes so isn’t ideal. The “baked beans” tin was filled with green beans for some reason. The food was inedible and we barely ate any. The juices taste artificial and too sweet. If you need dinner and have to eat and the restaurant- order food instead as dinner is also, disgusting. We were served frozen pizzas that were cold and the sauce was watery. We were the only people in the restaurant so that says a lot and for €18 a pizza, this is far too expensive for the quality of food that is being served. They do not cater to the British audience. This seems to be more of a business hotel than a tourist/family hotel.The room was spacious. There was no bath provided so we couldn’t bathe our baby for the 3 days we stayed there. The rooms were cleaned once a day, however we found a broken nail in the bed sheets aswell as an eyelash that wasn’t mine. The mini fridge is full of food you have to pay extra for, so no room for keeping drinks cold or milk stored for our baby.Overall, we would not stay here again or return. Klima Hotel, Marketing at Klima Hotel Milano Fiere, responded to this review Dear Guest,Thank you for taking the time to share your experience. We are truly sorry to learn that your stay did not meet your expectations.First of all, we would like to clarify that our hotel always provides baby cots for young children. We kindly ask guests to inform us of this requirement either at the time of booking or prior to arrival so that we can ensure availability and prepare the room accordingly. We regret any misunderstanding that may have occurred on this occasion and are sorry if the solution offered did not meet your family's needs.We have also taken note of your comments regarding bed comfort, dining services, and the hotel's location. Klima Hotel Milano Fiere is primarily a business hotel, although we are pleased to welcome families and leisure travelers visiting Milan. To facilitate transportation, we offer a complimentary shuttle service to and from the nearest metro station.Regarding the cleanliness of the room and the quality of the food service, we sincerely apologize if your experience did not reflect the standards we strive to maintain every day. Your comments will be shared with the relevant departments and carefully reviewed.We are pleased to read that you appreciated the spaciousness of your room, and we thank you once again for your feedback. Guest comments are valuable to us and help us continuously improve our services.Kind regards,Klima Hotel

  Read more