Hotel Raffaello, Sure Hotel Collection by Best Western

Recent Reviews: 3154

• User:MeeMo13

  Trip type: Couples

  Great stay..

  Invalid Date

  I spent a long time comparing and contrasting Hotels in Rome and can say no mistake made in choosing Raffaelo. 12 minute walk from Termini station, beautiful Momti neighbourhood with range of beautiful restaurants, cafes, shops and highly walkable to all major sites. We had beautiful new room on 4th floor, really comfortable bed, crisp linen, fantastic bathroom and breakfast selection was very good. The staff were the jewel of this experience and I was very moved that they surprised me with cake and candles the morning of my birthday! No idea how they knew but two lovely ladies appeared from behind a corner singing and smiling! I’m a grown adult and this wouldn’t normally be my thing but felt the joy of a child again!! Went the extra mile. Can’t wait to go back! Marketing RGR Hotels, Proprietario at Hotel Raffaello - Sure Hotel Collection by Best Western, responded to this review Dear Guest,What a joy it was to read your wonderful review!Knowing how much time and care you put into choosing the right hotel for your stay in Rome makes your words even more meaningful to us. We are truly delighted that Hotel Raffaello turned out to be the right choice and that you enjoyed the charm of the Monti neighbourhood, the comfort of your room, and our breakfast.We were especially touched by your words about the birthday surprise. Knowing that a thoughtful gesture from our colleagues managed to surprise you and bring back, even for a moment, that carefree joy we often associate with childhood is truly lovely. We like to think that, among the many memories of your trip to Rome, there will also be this little moment of happiness shared with us.It will be a real pleasure to pass on your kind words to the colleagues who helped make that moment so special. We are sure they will be delighted to know how much their gesture meant to you.Thank you for allowing us to be part of such a special day. We hope that, on your next visit to Rome, Hotel Raffaello will once again be a familiar and welcoming place you will be happy to return to.Kind regards,Nicoletta Guest ReviewsHotel Raffaello, Sure Hotel Collection by Best Western Rome ITALY

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• User:cuts51

  Trip type: Couples

  Excellent 2 night stay

  Invalid Date

  My husband and I stayed at Hotel Rafaello for 2 nights before our cruise. The hotel is charming and on a quiet street within walking distance to many restaurants and shops. The staff was very friendly and helpful. They arranged private transportation to/from the airport and the cruise port. The room was clean and typical size for city hotel. Bed was very comfortable and nice size bathroom. The rooftop bar was a fun spot to grab a drink with a view. Location was perfect. We were able to walk to many highlights of Rome. Good value. I will definitely stay here again if I return. Marketing RGR Hotels, Proprietario at Hotel Raffaello - Sure Hotel Collection by Best Western, responded to this review Dear Guest,What a pleasure to read about your stay! We are truly delighted to have been part of your trip, even if only for two nights before your cruise.It is wonderful to know that you enjoyed the peaceful yet central location of the hotel, the comfort of your room, and, of course, some relaxing time at our rooftop bar overlooking Rome.A special thank you for your kind words about our staff. We are so pleased that their friendliness and assistance, including arranging your private transfers, helped make your stay smooth and enjoyable. We will be delighted to share your compliments with the entire team.Most of all, we are very happy to hear that you would choose to stay with us again. We hope your cruise was just as memorable and that we will have the pleasure of welcoming you both back to Rome in the future!Kind regards, Nicoletta Guest ReviewsHotel Raffaello, Sure Hotel Collection by Best Western Rome ITALY

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• User:andrew B

  Trip type: Couples

  Exceptional

  Invalid Date

  Spent 4 nights at Hotel Raffaello and found everything to be 5 star. The staff were courteous and helpful. Location was within walking distance to several attractions. The service and selction of food for the breakfast was good and varied. Would definitely book again or recommend it. Marketing RGR Hotels, Proprietario at Hotel Raffaello - Sure Hotel Collection by Best Western, responded to this review Dear Guest,What a pleasure to read such a wonderful review – thank you!Knowing that your four nights with us felt like a “5-star” experience makes us truly happy. We’re delighted that you enjoyed the location, the variety of our breakfast and, above all, the kindness and helpfulness of our team.Hearing that you would stay with us again and recommend us is one of the best compliments we could receive. We hope this is just a “see you next time”! ??Kind regards,Nicoletta Guest ReviewsHotel Raffaello, Sure Hotel Collection by Best Western Rome ITALY

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• User:PSR21

  Trip type: Couples

  An Excellent Choice for a Hotel in Rome

  Invalid Date

  I am not familiar with Rome. I reserved through Best Western since we've been pleased with their hotels. It was definitely a good choice. This is a typical European hotel that has been upgraded to Best Westerns standards. We were delayed a day in our arrival however the staff was very helpful when I called and had our room ready when we arrived. There is a small elevator. The staff took our bags to the room so we wouldn't struggle with them. The room was small but comfortable. My converter would not fit their outlets, so they supplied a converter for me. We did not have a chance to use their dining facility or their rooftop cocktail lounge. Good restaurants were a walkable distance. The staff was very helpful in calling a cab for us in the mornings so we could get to our tours on time. The staff was friendly and fluent in English which was very helpful. Thank you everyone at the Hotel Raffaello. You made our stay in Rome a delight! Marketing RGR Hotels, Proprietario at Hotel Raffaello - Sure Hotel Collection by Best Western, responded to this review Dear Guest,What a pleasure it was to read your review! Knowing that, although you were not familiar with Rome, you chose to trust Best Western and that your stay turned out to be such a good choice makes us truly happy.We especially appreciated your kind words about our staff. From assisting you with the change in your arrival date and helping with your luggage, to providing an adapter and arranging taxis for your tours, these may seem like small gestures, but they are exactly how we love to take care of our guests.Our only regret is that you did not have the chance to enjoy our restaurant or spend some time on the rooftop terrace. Hopefully, that will be a good reason to come back!Thank you from the heart for choosing us and for sharing such wonderful memories of your stay. It will be a real pleasure to share your words with our entire team.We hope Rome has found a place in your heart and that we will have the pleasure of welcoming you again and making your next stay just as special.Kind regards,Nicoletta Guest ReviewsHotel Raffaello, Sure Hotel Collection by Best Western Rome ITALY

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• User:DBingAz

  Trip type: Family

  Awesome Find

  Invalid Date

  Outstanding in all levels. Location of hotel placed us within a 15 minute walk to many key sites (Colleseum, Spanish Steps, Trevi Fountain, Pantheon, etc.) and dozens of well rated restaurants (and gelato and bars).Hotel was a great find. Rooms were comfortable, A/C worked well, free strong WiFi, beds were comfortable. Breakfast was extensive, complete with coffee to order. Staff were helpful and friendly. Marketing RGR Hotels, Proprietario at Hotel Raffaello - Sure Hotel Collection by Best Western, responded to this review Dear Guest,Thank you for such a wonderful review!We’re so happy that you considered our hotel such a great find and that our location made it easy for you to enjoy so many of Rome’s wonderful sights, restaurants and, of course, some good gelato!It’s also lovely to know that you found your room comfortable and enjoyed our breakfast and freshly prepared coffee.A special thank you for your kind words about our staff. We’ll be very happy to share your compliments with the whole team.We hope your “great find” will become your place to stay whenever your travels bring you back to Rome!Kind regards,Nicoletta Guest ReviewsHotel Raffaello, Sure Hotel Collection by Best Western Rome ITALY

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