NH Catania Parco Degli Aragonesi

Recent Reviews: 1861

• User:Stephen T

  Trip type: Couples

  Disappointing stay

  Invalid Date

  By far the worst holiday hotel I’ve stayed in.We chose this hotel for its private beach and pool, but the beach was closed, meaning a seven-minute walk to a beach club instead.The pool was unheated, dirty and only cleaned once during our week-long stay. I checked daily, and the vegetation was never properly removed. Algae growing on the pool floor raised concerns about water quality, and ants’ nests were everywhere. See the photos, although they don’t fully show how bad it was. The pool got dirtier as the week went on, which was a serious concern. A road directly behind the bushes also spoiled the setting.Our room was small and smelt of mould. Breakfast was poor, with little choice, no egg station, and bread and fruit occasionally running out.Finding bar staff in the evenings was difficult, suggesting the hotel was understaffed. Francesco was the only member of staff who really stood out for being friendly and hardworking.Forget the manager’s responses to previous reviews; the surrounding area is run-down, with little to do out of season.Tip: Walk to Lidl for 500ml cans of Coke at €1 instead of paying €5 for 250ml at the hotel.

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• User:clairef632

  Trip type: Couples

  Don’t get catfished

  Invalid Date

  Catfished by this hotel’s website and Jet 2 description. It’s right beside a busy 4 lane road with constant traffic all day and night as well as frequent aeroplanes flying overhead . You have to cross the 4 lane road to get to the “private beach” which is little more than a stretch of sand and rocks along a shoreline interspersed with abandoned graffitied buildings . To get to Catania town you need to follow the road - don’t believe anyone at the hotel who suggests it’s a short walk -it is not -and long parts of the walk have no pavements leaving you to negotiate busy traffic . The alternatives are a 20 euro taxi ride or a local unreliable bus service . You could eat at the hotel if you can get served by the awful staff who ignore anyone who isn’t Italian and talk about them in Italian - clearly assuming ( in my case incorrectly ) that they can’t be understood . Breakfast is hilarious. Doors to the dining room locked at 945am even though breakfast is served till 10. food on hot plates which are turned off is stone cold . Staff are rude and unhelpful. Pool bar is much the same with days when no staff are around and we couldn’t even get water let alone food . There are no shops nearby and the one or two restaurants nearby are truly awful. The hotel lobby is nicely decorated - clearly for the corporate events they prefer whereas the rooms are shabby and dirty. Have stayed in many Nh hotels before and never found one with any faults - let alone this awful. Stay in sketchy Catania town if you are coming here or better still go to a nice and safe resort like Siracusa or Toarmina . Simone Messina, General Manager at NH Catania Parco Degli Aragonesi, responded to this review Dear Guest,Thank you for taking the time to share your feedback. We are genuinely sorry to read that your experience did not meet your expectations.While we understand that some aspects of our location, such as the proximity to the airport and the surrounding area, may not suit every traveller's preferences, we would also like to point out that our hotel is located in a seaside destination, which is naturally less lively during the autumn season compared to the summer months. The city centre is approximately 4 km away and there is a pedestrian path connecting our area to the centre. However, guests should consider that the walk takes around 30 minutes.We are particularly concerned by your comments regarding our team. We would like to respectfully suggest that there may have been a misunderstanding, as our staff is consistently recognized by many of our guests for being welcoming, attentive, and committed to providing the best possible service. We have been working with passion and dedication in hospitality for many years, and making our guests feel comfortable and valued is always our priority.We regret if, on this occasion, you felt otherwise. Please be assured that we take all feedback seriously and will review your observations with the relevant departments to ensure that our service standards continue to reflect the values and professionalism we strive for every day.We are pleased to know that you appreciated the hotel lobby and we are sorry that other aspects of your stay did not leave the same positive impression. We sincerely hope that, despite this experience, you may consider giving us another opportunity in the future to provide you with the level of hospitality that so many guests have come to expect from our hotel.Best regardsLucrezia Bontempo, Reception dept, for Simone Messina, General Manager

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• User:wiznitzerm

  Trip type: Family

  Good option if you look for beach

  Invalid Date

  Very attentive staff, clean rooms but my main concern was the bathroom, very antiquated, shower to hard to fit with water running out of the shower and no place were to leave even your toothbrush Very nice and complete breakfast!You don’t have nothing walking distance be prepared to take transportation It is a very good option for people who go to the beach Simone Messina, General Manager at NH Catania Parco Degli Aragonesi, responded to this review Dear Guest,Thank you for sharing your impressions of your recent stay. We are pleased to know our team’s attentiveness, the room cleanliness, and the breakfast made a positive impact.We are sorry to learn that aspects of the bathroom did not meet expectations. Our goal is for every feature of the accommodation to support a comfortable and seamless stay, and we appreciate you bringing this to our attention.We also note your comments regarding the surrounding area and transportation. We aim to provide a convenient base for guests, including those visiting the beach, and your perspective is valued.We hope to have the opportunity to welcome you again and provide an experience that is fully aligned with our standards.Best regards,Giuseppe Signorello, Reception dept,for Simone Messina, General Manager,NH Parco degli Aragonesi

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• User:Christine H

  Trip type: Couples

  Tranquil breakaway.

  Invalid Date

  Lovely location with beach access. Lovely ambience and decor throughout. The rooms were spacious with a balcony and the beds were very comfortable. It was good value for money as the amenities were excellent. The cleanliness was exceptional, a special mention for our room attendant called Patrizia, she was friendly and very helpful, asking if we had everything we needed. The hotel was tranquil and quiet. The service was excellent, staff were on hand for all our needs. The food service was good and the food was tasty. The variety of food at breakfast was excellent, catering for all tastes. The hotel had a gym, although it was very small. The pool at the hotel was great, there were sun loungers and fresh supply of towels were available daily. Simone Messina, General Manager at NH Catania Parco Degli Aragonesi, responded to this review Dear Guest,Thank you for sharing such thoughtful feedback about your stay. We are delighted to know you enjoyed our setting, ambience, and the comfort of your room.It is wonderful to hear that our team’s service stood out and that cleanliness met your expectations throughout your visit. We are also pleased that breakfast variety, food quality, and overall value contributed to a memorable experience.Your remarks about the gym size are appreciated, and we are glad the pool facilities and amenities added to your relaxation. Providing a tranquil environment with attentive service is central to our hospitality.We look forward to welcoming you back for another enjoyable stay.Best regards,Giuseppe Signorello, Reception Deptfor Simone Messina, General ManagerNH Parco degli Aragonesi

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• User:U4126UBjaniceg

  Trip type: Couples

  Up and Downs

  Invalid Date

  Lovely hotel, staff excellent, food great and reasonable , pool not too cold, outside the hotel is not great area, lots of litter , condoms,and broken glass. Irregular buses to town and Uber to town pricey. Lovely hotel for wedding or anniversary celebration, Catania football team lunch there before home matches, but not great for holidays Simone Messina, General Manager at NH Catania Parco Degli Aragonesi, responded to this review Dear Guest,Thank you for sharing your impressions of your recent stay with us. We are delighted to know that you enjoyed the hotel, found our team welcoming, and appreciated the dining options and pool.We are sorry to learn that aspects beyond the property did not meet your expectations and affected your overall experience. Our aim is for every visit to feel comfortable and enjoyable from arrival to departure, and your perspective is truly valued.We are grateful for your mention of special occasions, as creating memorable moments is central to our service philosophy. We also appreciate your notes on local transport, which can influence how guests experience the destination.We hope to have the opportunity to welcome you again and provide a visit that fully reflects our standards.Best regards,Giuseppe Signorello, Reception Deptfor Simone Messina, General ManagerNH Parco degli Aragonesi

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