Art Hotel Gran Paradiso

Recent Reviews: 1562

• User:matthewluck

  Trip type: Family

  Lovely hotel but service could be better

  Invalid Date

  Overall, we had a pleasant stay, but there were some service issues that stopped this from being a higher rating.Check-in was quick and we received a warm welcome at reception. Our room was clean and comfortable, with a lovely balcony and nice views. The pool area was also very good. Breakfast was excellent, and we also enjoyed the food and drinks in the restaurant.Unfortunately, the service from the staff was not as attentive as we would have expected. The free shuttle bus is a useful facility, although the timetable is quite inconvenient.There also seemed to be a lack of proactive service. Welcome drinks were included in our booking, but these were never mentioned at check-in and we had to ask for them ourselves at the bar. At breakfast, we may as well have been invisible at times — we were never offered tea or coffee and always had to find a member of staff and ask.Even at check-out, nobody asked how our stay had been or whether everything was satisfactory. These small things make a difference and would have made the overall experience feel much more welcoming.The hotel itself has a lot going for it, with comfortable rooms, good facilities, lovely views and very good food. However, the service needs to be more attentive and proactive to match the standard of the hotel.

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• User:Doug L

  Trip type: Family

  This hotel wasnt a good experience for us

  Invalid Date

  Went with our teenage grandaughters. We requsted 2 Seaview rooms with our agent. We were given rooms at the back facing a run down erea like a farm place old shacks and a cockrell that wakes you up at 5am and car park erea...We were worried for our grandaughters safety.they were put the end of our floor when we requested next to each other and never got..The rooms were dated.worst rooms we have ever stayed in.Couldnt sit on balcony cos of view.We had to have curtains closed.lt was all Not as disgribed on there web page at all.bedding was washed out white and thin never got changed.We booked premium rooms with panoramic views as it says on there web site!! (I will down load our views)When we approached reception they said we could have sea view rooms for a extra 50 euros per room per day.apparently they do this alot they were so rude to us and other guests who had the same happen to them..When we all spoke to them they were not lntrested..The breakfast was awfull eggs /omelette not cooked,not much in choice they were cleared away befor 10am.felt if everything was to much trouble for them..Had to ask a few times for our tea/coffeeEvening meals were expensive and not much choice Only entertainment we had was l night a lovely lady on discoOnly thing that was good was the pool erea and views from thereWould never return to this hotel again..as we heard from many guest

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• User:Road16727242871

  Trip type: Couples

  stock up before checkin

  Invalid Date

  Room with bathroom door missing. Miniscule Room. No water, tea, coffee .you're dependent on hotel for everything as isolated location.

• User:Erin H

  Trip type: Couples

  Great hotel situated next to Sant'Agnello - a wonderful local spot near to Sorrento centre.

  Invalid Date

  The hotel is situated in Sant'Agnello which I'd previously been to and prefer to the busy-ness of Sorrento. This is around a 15 minute walk from central Sorrento, but this shouldn't put you off, as Sant'Angello has a lot to offer and offers a far more local experience! The nearest beach is wonderful, and there's a great bakery/bar down at the bottom of the hill (Lettera 32). The hotel is up on the top of a rather large hill, which makes for a breathtaking view of Vesuvius and Sorrento, but for an equally breathtaking walk back up to the hotel... There is a free shuttle bus, but we found the 2 hours gaps in-between many of the buses to be frustrating. It felt limiting at times, particularly on the evening. This could be solved with more regular buses in peak season. The hotel pool is spectacular. No faults here. It is spacious enough that you don't feel on top of other guests and the bar is brilliant too, serving drinks and food across the day. On the evening. there's a great seated area and a restaurant (which we didn't use but it looked good). We paid for a side-view room, so had a brilliant view of the mountains behind Sant'Agnello and Mount Vesuvius. The room itself could do with a bit of work. We had one tiny wardrobe, which had very high shelves neither of us were able to reach. Some drawers and lower shelves would have been great. The bed was comfy and we slept really well. The cleaners in the hotel deserve a special welcome, we had the pleasure of a super lovely lady who cleaned our room whilst we sat on the balcony! With this said, the hotel could look at cleanliness as we did find a number of hairs and dust upon arrival. The hotel itself is an art hotel, collected by the owner. Some of the art is slightly questionable, but it makes it interesting, I suppose! I do think that the hotel generally could do with a re-fresh (a lick of paint perhaps) in order to keep up with the 4* status. Overall, we had a great stay. Thank you to the friendly staff.

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• User:Racci

  Trip type: Family

  Lovely Holiday

  Invalid Date

  We (my husband and I and our two teens aged 19 and 17) stayed at the Art Hotel Gran Paradiso between the 3rd and 13th August. We had beautiful rooms with stunning views, although one room was a little on the small side. However, this smaller room did have a huge balcony with 2 chairs and a table as well as 2 sun loungers. The mini bar/fridge in the rooms were useful for cooling drinks we purchased in the supermarket in town. My only criticism was that the smaller room did not have a mirror outside the bathroom. The bathrooms have lovely powerful showers and also hairdryers, as well as complimentary toiletries.The view from the hotel pool overlooks Vesuvius and is absolutely stunning. Even though we travelled in August which is the busiest time, we never struggled to find sunbeds around the lovely infinity pool.The pool bar serves drinks and snacks all day, including pizzas, sandwiches and burgers.It is not really possible to walk into town, particularly as there is no pavement, but the hotel runs regular free shuttle buses to and from the station, which is footsteps away from bars, restaurants and supermarkets. My only criticism was that the bus tomes into town went from 6pm then 8:30pm, but a 7 or 7:30pm shuttle would have been good, as we found the 6pm to be a little early and the 8:30 a little late. Taxis are expensive which I think is because the taxi drivers do not like the drive up the hill, which is a little tight.Overall we could not fault the hotel which was spotlessly clean, with friendly staff, lovely food and an excellent laundry service. We would return here in a heartbeat.

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