Melia Kuala Lumpur

Recent Reviews: 3162

• User:Passport459293

  Trip type: Couples

  Excellent!!!

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  Excellent service by Titu. Friendly, helpful, polite... Good job! Makes my day seeing you during my stay here ! Melia Kuala Lumpur, Guest Services / Front Office at Melia Kuala Lumpur, responded to this review Dear Guest,Thank you for taking the time to share your wonderful feedback following your recent stay at Meliá Kuala Lumpur.We are delighted to hear about your excellent experience and truly appreciate your kind words regarding Titu. We are pleased to know that his friendly, helpful, and polite service made a positive impact on your stay and brightened your day.Your compliments will certainly be shared with Titu and the team as a great encouragement to continue providing warm and personalized service to our guests.Thank you once again for choosing Meliá Kuala Lumpur. We look forward to welcoming you back for another memorable stay with us.Warm regards,Management TeamMeliá Kuala Lumpur

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• User:outofthelight

  Trip type: Business

  Great location, mostly great staff - but no…

  Invalid Date

  We arrived late at Mélia KL, and the reception was so dark it kind of looked like they had closed down for the night. A night receptionist finally came out to assist us with check-in but that really took some time… I had booked a double-room but was then informed only a room with two single beds was available. Just an explanation, no «we’re sorry» - but she did offer that I could change room the following day «if anything becomes available». I would not mind sleeping in a single bed if it was only long enough. But I do not appreciate sleeping with my feet outside the bed. In a double-bed, I can take advantage of the diagonal, but these beds were far apart with furniture in-between. So dear Mélia - next time, please either provide an upgrade or warn the arriving guest with an e-mail in advance, so that they can make other arrangements. For me, this is the main reason this was my last stay with you.Elevators are slow, and the corridor to my room had an incredibly unpleasant smell. The room was OK, real floor instead of carpet, which I appreciated. But it was dark, in particular the bath-room, where a bulb needs to be replaced (I did not have the energy to deal with that after a 16 hour work and travel day). Also, the door to the bath-room goes inwards and occupies a lot of the bath-room space, while the door from the corridor bangs directly into the cabinet door. Not particularly user-friendly…On the positive side, the room was sparkling clean, and the housekeeping attendant working on the 9th floor was very friendly - a great representative of the hotel. So was the always smiling member of staff assisting arriving and departing guests with their luggage. SO attentive, SO helpful and ALWAYS smiling. The smell in the corridor was luckily also gone the next morning (I hope I had not just gotten used to it). The gym is in the basement and has an OK selection of equipment. It is also open 24 hours for guests, which is great. But I am not sure about the air quality down there - it did not feel great. I am anyway happy I got my workout done. The night before departure, we tried the lobby bar, which offered a happy hour deal of 3 glasses of wine for 110 MR. When I asked what wine it would be, the bartender explained it was a chardonnay. When I asked where it was from, he explained it was from Chile and showed me a bottle of red wine(😬). When I pointed this out, he showed me a bottle of sauvignon blanc. Anyway, after confirming I could try both the sauvignon blanc and the chardonnay if I went for the three glasses, I ordered the happy hour deal and went for a glass of the sauvignon blanc to start with. A little later, it turned out the chardonnay was sold out, so sauvignon blanc was the only option. Not a big deal but also not so impressive…Finally, I think the hotel deserves a plus for the pool area, and the location is just next to a metro station - but I am sure there are many other hotels in the same price range that are better than this. Melia Kuala Lumpur, Guest Services / Front Office at Melia Kuala Lumpur, responded to this review Dear Valued Guest,Thank you for taking the time to share such a detailed review of your recent stay at Meliá Kuala Lumpur.First and foremost, we sincerely apologize for the shortcomings you encountered during your visit. We regret that your arrival experience did not meet expectations, particularly regarding the check-in process and the room configuration provided. We understand your disappointment in receiving a twin-bedded room instead of the double room reserved, and we acknowledge that a more proactive and empathetic approach from our team would have been appropriate. Your comments have been shared with the relevant department to ensure better communication and guest care in similar situations moving forward.We are also sorry to learn about the inconvenience caused by the elevator waiting times, the unpleasant odor in the corridor upon arrival, the bathroom lighting issue, and certain room layout aspects that impacted your comfort. Please be assured that your observations have been forwarded to our Engineering and Housekeeping teams for review and corrective action where applicable.Regarding the gym facilities, we appreciate your feedback and will review the ventilation and air circulation within the area to ensure a more comfortable workout environment for our guests.We would also like to apologize for the confusion experienced at the Lobby Bar. Accurate product knowledge and clear communication are essential parts of the guest experience, and we regret that the information provided regarding the wine selection was inconsistent. Your comments have been shared with our Food & Beverage team for further coaching and improvement.At the same time, we are delighted to know that you appreciated the cleanliness of the room, our pool area, and our convenient location next to the monorail station. We are especially grateful for your kind recognition of our Housekeeping Associate on the 9th floor and our Bell Team member. We will be pleased to share your compliments with them, as it is always encouraging to know their efforts made a positive impression.Thank you once again for your honest feedback. While we regret that some aspects of your stay fell short of expectations, we appreciate the opportunity to learn from your experience and improve. We hope you will consider giving us another opportunity to provide you with the seamless stay that we strive to deliver.Warm regards,Management TeamMeliá Kuala Lumpur

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• User:Shelley W

  Trip type: Family

  Thank you for a good stay in KL

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  The staff!! Loved each of them. They were so friendly and so incredibly helpful 10/10. I'm sorry I can't remember all names but you all won't be forgotten. Prema, thank you for helping us with the grab. The room was very comfortable and the bed was perfect especially after a long flight. The shower was great and the view was good. The location can not be beat. We never travelled more than a few stops to get to KL tower and Petronas towers. Berjaya time square opposite. The food was OK. I would highly recommend the hotel especially for the staff and the location. Thank you all so much. Melia Kuala Lumpur, Guest Services / Front Office at Melia Kuala Lumpur, responded to this review Dear Shelley,Thank you for choosing Meliá Kuala Lumpur and for taking the time to share your kind feedback following your recent stay with us.We are truly delighted to know that you had a very good stay in Kuala Lumpur and that our team made such a positive impression on you. Your recognition of their friendliness and helpfulness is greatly appreciated, and we will certainly share your special mention of Prema for assisting you with your Grab arrangement.We are also pleased that you found the room comfortable, the bed perfect after your long flight, and enjoyed the shower and views. It is wonderful to hear that our central location added convenience to your travel experience and allowed you easy access to key attractions such as KL Tower, the Petronas Twin Towers, and Berjaya Times Square.We appreciate your honest feedback regarding the food, and this has been shared with our Food & Beverage team for their review and continuous improvement.Thank you once again for your recommendation and kind words. We look forward to welcoming you back to Meliá Kuala Lumpur for another enjoyable stay in the future.Warm regards,The Management TeamMeliá Kuala Lumpur

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• User:dhammananda

  Trip type: Couples

  Always worth a stay

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  Super location. Walking distance to many malls and places of interest. Monorail is just in front. Room is nice and comfortable. Could have better sound proofing though. Shower water pressure is powerful. Front office staff are helpful and polite. That includes the security guard, room attendant and bell boys. Melia Kuala Lumpur, Guest Services / Front Office at Melia Kuala Lumpur, responded to this review Dear Dhammananda,Warm greetings from Meliá Kuala Lumpur.Thank you very much for taking the time to share your feedback following your recent stay with us. We are truly pleased to know that you found our hotel to be worth staying at and enjoyed our convenient location within walking distance to malls, attractions, and the monorail.We are also glad to hear your positive comments on the comfort of the room, strong shower water pressure, and the helpful and polite service provided by our front office team, security, housekeeping, and bell staff. Your kind recognition is sincerely appreciated and will be shared with the team.At the same time, we take note of your comment regarding soundproofing. Please be assured that your feedback has been shared with the relevant team for further review as part of our ongoing efforts to improve guest comfort.Thank you once again for your valuable feedback. We look forward to welcoming you back to Meliá Kuala Lumpur for another pleasant stay in the future.Kind regards,Management TeamMeliá Kuala Lumpur

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• User:Connector15461988401

  Trip type: Family

  EXCELLENT

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  TITU,BREAKFAST delicious, and room very clean Melia Kuala Lumpur, Guest Services / Front Office at Melia Kuala Lumpur, responded to this review Dear Guest,Warm greetings from Meliá Kuala Lumpur.Thank you very much for sharing your excellent feedback and perfect ratings following your recent stay with us. We are truly delighted to know that you had a wonderful experience.We are especially pleased to hear your kind recognition of Titu for delivering excellent service. Your compliments will certainly be shared with him and the team as a great motivation.It is also wonderful to know that you enjoyed our delicious breakfast offerings and found your room very clean and comfortable throughout your stay. Your positive comments mean a lot to us.We sincerely thank you once again and look forward to welcoming you back to Meliá Kuala Lumpur for another excellent stay in the near future.Kind regards,Management TeamMeliá Kuala Lumpur

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