Margaritaville Island Reserve Riviera Cancun by Karisma

Recent Reviews: 1689

• User:jaimekurowski

  Trip type: Family

  Best family trip to date!

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  My husband and I took our 11 yo daughter for spring break. Our family has traveled several times to different areas of Mexico and the Dominican Republic. This trip was by far our absolute favorite!!! Our daughter is an individual with autism. We chose a swim up suite so that if she wanted to take a break, we could stay in the water while she chilled in our room. It was fantastic! She enjoyed the pool, would take some time to cool off/relax in the room, and rejoin us when she was ready. The staff was fantastic! On our first night, when housekeeping came to provide turn down service, our daughter was chatting with the lady about cats. The next day, the same woman left our daughter two photo collages of pictures of her own cats, complete with a handwritten note. It was so thoughtful! Each day we would have breakfast, followed by a fun art or craft activity just outside the breakfast area. Built in souvenirs! The food was fantastic! We opted for Frank & Lola's for dinner twice because we all enjoyed our meals. On the topic of food: room service was awesome! On those days when we just wanted to chill in "our" pool, we ordered room service for lunch or snacks. The burgers were delicious and I personally loved the poke bowl. I found myself saying several times, "It feels like there are only, like, 20 people at this resort!" I loved that it is a smaller resort; also, you kind of "regionally" meet people whose rooms are in the same area as your room.We are beyond the craziness of blasting music and a spring break vibe. This resort feels more like a wellness resort! "Chill" is the perfect description. We loved the hammocks and hanging beds. The resort embodies the true Parrothead vibe of relax and enjoy.The beach was nice. The crews were working overtime to manage the sargassum-not an easy job at all. I give them lots of credit, and when I had extra bottled water at the beach, I made a point of offering it to the workers.One warning: we had a bad experience with a vendor. They set up one night, and my daughter found a ring and I found a bracelet that I liked. We haggled re: the price, and the vendor told me that he wouldn't charge tax if I paid by card. The next day, the charge showed and it was for MUCH more than we'd agreed upon. At that point, the vendors were long and never to be seen again. I highly recommend avoiding the vendors for this reason. Sad that the man was so dishonest.In all of our travels, our daughter has never asked to return to a resort, and this time she did! Almost immediately, she asked when we could come back. That speaks volumes about the level of the amenities, activities, and staff. We had the best time and we WILL definitely be back! Karisma Hotels and Resorts, General Manager at Margaritaville Island Reserve Riviera Cancun by Karisma, responded to this review Thank you for sharing your experience with us! We’re honored that this was your family’s favorite vacation and especially touched to hear that your daughter enjoyed it so much that she’s already asking to come back.We’re delighted that the swim-up suite, activities, food, and relaxing atmosphere made your stay so memorable. A special thank you for recognizing our team’s thoughtful service and the care they showed your family throughout your visit.We also appreciate your feedback regarding the vendor experience and will share your comments with the appropriate team.Thank you again for choosing Margaritaville. We can’t wait to welcome your family back for another unforgettable stay. 😊🌴✨

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• User:Alison S

  Trip type: Family

  Amazing

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  One of the best holidays we have ever had. Hotel spotless, staff amazing, couldn’t do enough for us.Tony the entertainment guy was great with his exercise classes. Choice of restaurants were great , fresh fish dishes were fabulous too.Brenda organised by Son and Daughter in laws wedding , was perfect.Would definitely recommend this hotel and will 100% go back. Karisma Hotels and Resorts, General Manager at Margaritaville Island Reserve Riviera Cancun by Karisma, responded to this review Thank you so much for your review! We’re absolutely delighted to hear that this was one of the best holidays you’ve ever had. It’s wonderful to know you enjoyed the spotless hotel, attentive staff, delicious fresh fish dishes, and the overall experience throughout your stay.We’re especially happy to hear that Tony’s exercise classes added fun to your vacation and that Brenda helped make your son and daughter-in-law’s wedding absolutely perfect. We’ll be sure to share your kind words with the entire team.Thank you again for your recommendation and loyalty — we truly look forward to welcoming you back again in the future.

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• User:267suzyf

  Trip type: Couples

  Day Pass to Visit Familia

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  While we stayed at a different resort, we did a day trip to Margaritaville Island Reserve Riviera Cancun to visit our friends - the staff at this beautiful resort. We had a great breakfast in the Beach House and were fortunate to see Edwin, Antonio, Luis and Esther! While relaxing at the pool, Shirley made us her special spicy margaritas and delivered great service with a smile! We didn’t have massages during this visit but did get to say hello to Reina and Ana from the spa. Manual, at the Compass Bar makes amazing drinks - smoked old-fashioned and specialty tequila cocktails! We’ll be back to stay so we can get to partake in his awesome drinks!As we wrapped up our visit, we recognized our bellman, Rafael, from prior visits. It’s great to see so many staff from prior visits continuing to provide top notch customer service! Karisma Hotels and Resorts, General Manager at Margaritaville Island Reserve Riviera Cancun by Karisma, responded to this review Thank you so much for taking the time to visit us again and for sharing such a wonderful review! It truly means a lot that even while staying at another resort, you chose to spend part of your vacation with our Margaritaville family.We’re delighted to hear you enjoyed breakfast at The Beach House and had the chance to reconnect with Edwin, Antonio, Luis, Esther, Reina, Ana, Rafael, and especially Shirley and Manuel for their amazing drinks and warm hospitality. We’ll be sure to share your kind words with the entire team — they will be so happy to know they helped make your visit memorable once again.We truly appreciate your continued support and loyalty, and we can’t wait to welcome you back for another full stay in the future.

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• User:Linda L

  Trip type: Couples

  Singer at Margaritaville

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  Excellent singer Yn Lalin from Cherry Lovers Band , what a night excellent choice of songs, what a voice Karisma Hotels and Resorts, General Manager at Margaritaville Island Reserve Riviera Cancun by Karisma, responded to this review Thank you for your review! We’re thrilled to hear you had such a great night enjoying Yn Lalin from the Cherry Lovers Band. We’ll be sure to share your kind words — we agree, the talent and energy truly make for an unforgettable evening! Hope to welcome you back soon!

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• User:Debby E

  Trip type: Couples

  Annual Anniversary trip, Jimmy Buffet style

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  We spent 7 nights at Margaritaville Island Reserve, this is our second time at this location. We had an Ocean View Paradise Room, and while the quarters are tight they are clean and efficient for two people. We loved having a ground level room as our patio had a walk way straight to the adult only pool. The grounds are beautifully kept, and while their is some wear on the buildings everything is beautiful. The resort was undergoing some maintenance while we were there, painting and such, we are hoping that the pools may be updated as well as there are loose tiles that need replaced. There are only 3 restaurants for dinner, one is a buffet most nights that they theme to whatever activity they have going on. We did not care for the buffet at all, but the ala cart menus had enough on them that we did not get bored with the selections. Our only two complaints would be the inconsistency and quality of the liquor, Absolut is seems to be their top brand of vodka, and they have the flavored versions, but each bar has a different flavor as a free option then other flavors you must pay for. It was a bit confusing. And aside from Jack or Jim, the whiskey/bourbon selection was non existent. The evening nightlife is a bit lacking as well, on our first stay there was karaoke and live music nightly. They now rely on a DJ each night, which was not very good, and aside from that there was little going on. Overall we had a great stay though and would recommend this resort to anyone looking for a very laid back and relaxing vacation. Karisma Hotels and Resorts, General Manager at Margaritaville Island Reserve Riviera Cancun by Karisma, responded to this review Thank you so much for sharing your thoughtful review and for choosing to celebrate your annual anniversary trip with us again! 🌴💛We’re honored to welcome you back for a second stay and thrilled to hear you enjoyed the relaxing atmosphere, beautiful grounds, convenient room location, and overall laid-back vacation experience. It means a lot to know you would recommend us to others.We also truly appreciate your honest feedback regarding maintenance items, buffet preferences, beverage consistency, and evening entertainment. Comments like yours are very valuable as we continue working to enhance the guest experience.Thank you again for celebrating such a special occasion with us.

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