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Azoris Faial Garden Hotel

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Azoris Faial Garden Hotel

locationFaial Island - Horta, Azores, Portugal

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About Azoris Faial Garden HotelAbout Azoris Faial Garden Hotel

location

Centrally located in Horta, this hotel is just a few steps from the beach.

facility

The hotel has a lift and features 127 non-smoking rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a car hire service, room service, an alarm call service, a laundry service, a hairdresser and a coin-operated laundry. A fax machine is available for guests' business needs.

rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Guests can enjoy the mountain view from a balcony or terrace. All rooms are carpeted and include a double bed, a queen-size bed or a king-size bed. A safe and a desk are also available. Guests will also find a mini fridge included among the standard features. A telephone, a TV and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Slippers are included. Bathrooms are equipped with a shower and a bathtub. A hairdryer, bathrobes and a telephone are provided. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms can be booked. Family rooms are available for parents with children.

sport

Guests can taking a refreshing dip or just relax in the pool complex, which includes indoor and outdoor areas. Refreshing drinks at the pool bar and a relaxing soak in the hot tub offer the perfect way to unwind. Sun loungers and parasols are available on the sun terrace. For guests who wish to keep active, cycling/mountain biking, tennis and volleyball are available. Sport and leisure facilities at the hotel include a gym and badminton. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam, a beauty salon, massage treatments and hydrotherapy treatments.

meals

Various dining options are available, including a restaurant, a café and a bar. Half board is offered as a catering option. A wide variety of dishes are served at all three main mealtimes. Guests can enjoy lunch and dinner as a set menu. Diet meals and children's meals can be prepared on request. In addition, special catering options and picnics are available. The hotel offers a selection of alcoholic and non-alcoholic beverages.

Amenities at Azoris Faial Garden Hotel Amenities at Azoris Faial Garden Hotel

  • Facilities

    • -

      Air conditioning

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      Lobby

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      Currency Exchange

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      Conference Room

    • -

      Internet access

    • -

      Room Service

    • -

      Laundry Service

    • -

      Bicycle Hire

    • -

      Pets

    • -

      Elevator/ Lift

    • -

      Ironing services

    • -

      Laundry

    • -

      Newspaper

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      Parking

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      Smoke detector

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      Smoking rooms

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      Wifi

  • Beauty and Spa

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      Massage

    • -

      Salon

    • -

      Spa

    • -

      Steam and Sauna

  • Building Information

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      Garden (m²)

  • Business Center and Conferences

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      Business Center

  • Common Area

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      Outdoor Furniture

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      Picnic area

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      Reception

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      Sun Deck

  • Distances

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      Beach

  • Family and Kids

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      Childcare service

  • General Services

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      Concierge

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      Luggage storage

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      Multilingual Staff

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      Pool/ Beach towels

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      Wake-up Call / Service

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      Wheelchair

  • Hotel Type

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      Family-friendly Hotel

  • Hygiene

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      Packaged meals

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      Protective equipment for guests

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      Gym/ Fitness centre

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      First-aid services

  • Meals

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      Breakfast Buffet

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      Bar

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      Cafe

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      Restaurant

  • Object Information

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      Fax

  • Outdoor Activities and Sports

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      Outdoor sports

  • Room Facilities

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      Shower

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      Bathtub

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      Hairdryer

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      Minibar

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      TV

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      Bathrobes

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      Closet

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      Room service

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      Slippers

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      Toiletries

  • Security

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      Fire extinguishers

  • Sport/Entertainment

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      Indoor Pool

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      Outdoor Pool(s)

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      Swimming Pool

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      Sauna

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      Diving

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      Gym

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      Tennis

LocationLocation

Map preview

Around this property:

Beach

10 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

125

Very Good

223

Average

125

Poor

37

Terrible

17

Recent Reviews: 527

  • User:Sandy C

    Trip type: Friends getaway

    Delicious small plates available in the bar.

    ratingInvalid Date

    I liked the hotel. My room was dated but comfortable. At checkin the staff member who helped me was not particularly welcoming or friendly or informative. When I asked about food, he waved me on to the restaurant -- it was difficult to understand how dinner worked (buffet only in the dining room, but small plates available in the bar, which is what we would have preferred, but didn't know until the next day). The next morning, I asked him for a location in town and his instructions were unnecessarily confusing. I want to give a big shout-out to the bellhop Rodrigo for providing excellent, friendly, honest service---he deserves a promotion! Rui Moniz, General Manager at Azoris Faial Garden - Resort Hotel, responded to this review Dear Sandy,Thank you so much for your review!We value our guests' feedback as an opportunity and a driving factor in the never-ending process of improving our service and Azoris Faial Garden - Resort Hotel.We are very pleased to have lived up to your expectations and hope to see you soon at the Azoris Faial Garden - Resort Hotel or at another of the Azoris Hotels properties, taking the opportunity to inform that staff (service) is rated 8.9 by our guests and usually described as polite and very attentive. I apologise if this was not the case.In the meantime, should you wish to give us additional details regarding your stay, please contact us.Wishing you all the best,Sincerely,Rui MonizHotel ManagerAzoris Faial Garden - Resort Hotel

  • User:Canadian C

    Trip type: Couples

    A Great location on the Hill with a view of ocean and Pico

    ratingInvalid Date

    An excellent guest service from the staff in all departments. Rooms are spacious. Very comfortable beds. Bar has a great selection of drinks and light meals. Breakfast buffet is excellent. Eggs, meats, cheese and fruits. Very convenient location. Walking distance to marina and restaurants and other attractions.DOWN SIDE IS :Main dining room doesn’t open till 7.30pm. Very late so you have to eat outside before. Rui Moniz, General Manager at Azoris Faial Garden - Resort Hotel, responded to this review Dear Guest,Thank you so much for your review!We value our guests' feedback as an opportunity and a driving factor in the never-ending process of improving our service and Azoris Faial Garden - Resort Hotel.We are very pleased to have lived up to your expectations and hope to see you soon at the Azoris Faial Garden - Resort Hotel or at another of the Azoris Hotels properties.In the meantime, should you wish to give us additional details regarding your stay, please contact us.Wishing you all the best,Sincerely,Rui MonizHotel ManagerAzoris Faial Garden - Resort Hotel

  • User:218jeremys

    Trip type: Couples

    Great location / poor mattress

    ratingInvalid Date

    Very nice setting in city center with very good views (so long as you book an ocean view room). Easy walk to Main Street. The exterior and grounds are beautiful, however the interior is dated and bed leaves much to be desired. The resort has a lot of potential but probably not enough cash flow to afford an update. The staff is very friendly. The restaurant is ok including the breakfast buffet which has a lot of options albeit all average. The mattress was the sole reason for the poor rating - they really need to update them. Rui Moniz, General Manager at Azoris Faial Garden - Resort Hotel, responded to this review Dear Jeremy,Thank you so much for your review!We value our guests' feedback as an opportunity and a driving factor in the never-ending process of improving our service and Azoris Faial Garden - Resort Hotel.We are deeply sorry that we didn't meet your expectations. We will internally address the items that you highlighted, but I would like to give the following information:- our beds are rated at 8.6 by our guests and described as very comfortable. We supply a topper if guests find the mattress too firm.- Azoris Hotels has a plan underway for the phased renovation of the hotel, to make it more modern, comfortable and functional.Thank you again for your constructive comments and we hope that in the future we can welcome you again, offering a more satisfactory experience.In the meantime, should you wish to give us additional details regarding your stay, please contact us.Wishing you all the best,Sincerely,Rui MonizHotel ManagerAzoris Faial Garden - Resort Hotel

  • User:Pat0202

    Trip type: Couples

    Great Hotel in Horta

    ratingInvalid Date

    Great Hotel, with expansive views of the city and harbour. Enjoyed a fantastic waterview room, very large and well appointed with balcony and views. Breakfast buffet is expansive, with lots of local breads and other dishes. Didn't try the restaurant, but enjoyed a light meal in the bar. Rui Moniz, General Manager at Azoris Faial Garden - Resort Hotel, responded to this review Dear Pat,Thank you so much for your review!We value our guests' feedback as an opportunity and a driving factor in the never-ending process of improving our service and Azoris Faial Garden - Resort Hotel.We are very pleased to have lived up to your expectations and hope to see you soon at the Azoris Faial Garden - Resort Hotel or at another of the Azoris Hotels properties.In the meantime, should you wish to give us additional details regarding your stay, please contact us.Wishing you all the best,Sincerely,Rui MonizHotel ManagerAzoris Faial Garden - Resort Hotel

  • User:Lay N

    Trip type: Solo travel

    Amazing food and great staff!!

    ratingInvalid Date

    I was dining alone at the hotel’s pool bar and expected a quiet meal— but thanks to Bruno, it turned into a highlight of my trip! He was so kind and funny, even performed a little show while serving my food, which had me laughing and enjoying everything even more. Amazing food, great service, and an unexpectedly great evening. Obrigado, Bruno! Rui Moniz, General Manager at Azoris Faial Garden - Resort Hotel, responded to this review Dear Lay,Thank you so much for your review!We value our guests' feedback as an opportunity and a driving factor in the never-ending process of improving our service and Azoris Faial Garden - Resort Hotel.We are very pleased to have lived up to your expectations and hope to see you soon at the Azoris Faial Garden - Resort Hotel or at another of the Azoris Hotels properties.In the meantime, should you wish to give us additional details regarding your stay, please contact us.Bruno says hi! :)Wishing you all the best,Sincerely,Rui MonizHotel ManagerAzoris Faial Garden - Resort Hotel

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