Dom Carlos Liberty

Name: Dom Carlos Liberty
Address: Rua Alexandre Herculano, 13, Lisbon, portugal
Telephone: +44-204-505-9777
Rating: 4.1

Lisboa, Lisbon, Portugal

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About Dom Carlos Liberty

location

This appealing hotel is located directly on the Avenida da Liberdad at the heart of Lisbon. Links to the public transport as well as a selection of shopping venues are to be found in the near vicinity whilst restaurants lie some 200 m away and bars and pubs are to be found within 2 km of the hotel. The nearest nightclub is 2.5 km from the hotel and it is well worth paying a visit to the nearest beach that is to be found about 25 km away.

facility

59 double rooms are located on 8 storeys and can be reached by lift. Guests are warmly welcomed by English- and French-speaking staff at the 24-hour reception desk in the lobby. Check-in/check-out service is available round the clock. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access (for a fee) is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. Additional amenities include a TV room and a library. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, an alarm call service, a laundry service and a coin-operated laundry. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and have a double bed or a queen-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. A direct dial telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi provide all the essentials for a comfortable holiday. Guests will also find slippers in their rooms. A hairdryer and a telephone are provided in the bathrooms, which include a shower and a bathtub. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. The hotel has family rooms and non-smoking rooms.

sport

The outdoor pool complex provides invigorating refreshment. The sun loungers are perfect for soaking up some sun. Leisure options at the hotel include tennis, callisthenics, aerobics and a spa. For a fee, guests can also enjoy a gym and massage treatments. Parents can unwind while the kids can participate in an entertainment programme full of fun activities.

meals

Various dining options are available, including a restaurant, a breakfast room and a bar. A generous breakfast buffet guarantees a great start to the day. Special meals, including diet meals, are also available. The hotel also offers special catering options.

Amenities at Dom Carlos Liberty

Facilities
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  Air conditioning
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  Lobby
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  Currency Exchange
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  Conference Room
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  Internet access
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  Room Service
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  Laundry Service
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  Pets
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  Elevator/ Lift
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  Ironing services
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  Laundry
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  Newspaper
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  Parking
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  Smoke detector
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  Wifi
Common Area
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  Library
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  Reception
Family and Kids
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  Childcare service
General Services
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  Concierge
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  Doctor on call
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  Luggage storage
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  Multilingual Staff
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  Wake-up Call / Service
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  Wheelchair
Hotel Type
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  Family-friendly Hotel
Hygiene
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  Contactless check-in/-out
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  Protective equipment for employees
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  Protective equipment for guests
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  Gym/ Fitness centre
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  First-aid services
Meals
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  Breakfast Buffet
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  Bar
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  Restaurant
Object Information
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  Fax
Room Facilities
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  Shower
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  Bathtub
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  Hairdryer
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  Minibar
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  TV
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  Closet
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  Room service
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  Slippers
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  Toiletries
Security
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  Fire extinguishers
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  Security Guard
Sport/Entertainment
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  Gym
Transfers
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  Airport Transfers

Location

Around this property:

Shopping opportunities

100 m

Public Transport

100 m

Restaurants

200 m

Bars / Pubs

2000 m

Nightclub

2500 m

Beach

25000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

189

Very Good

290

Average

Poor

Terrible

Recent Reviews: 589

User:Sigmund L L
Trip type: Couples
Good value at central hotel
Invalid Date
Very convenient location, with a small reception area; poor bar service. The room on the 5th floor was small, but adequate; window was permanently closed, bed somewhat hard, but OK for a hotel bed. The small bathroom had poor drainage and was cold (floor heating would have helped). Room service was fine, and the room was kept clean and nice. Good value for the money. DCH Guest - Care, Other at Dom Carlos Liberty, responded to this review Dear Guest, thank you for taking the time to share your feedback. We’re pleased to hear that you found our central location convenient and that you felt the room offered good value for money. We appreciate your comments regarding the bar service, room size, bed comfort, and bathroom facilities. Your observations are very helpful, and we will certainly share them with the relevant teams as we continue to improve our guests’ experience. We’re glad to know that you were satisfied with the cleanliness of the room and our room service. We hope to have the opportunity to welcome you again in the future and provide you with an even better stay. Best regards, Sandra Fernandes (DCH Customer Service)
User:PhilipMorris2
Trip type: Couples
Very nice hotel
Invalid Date
Excellent location near to metro so easy transfer from airport.Close to centre for tour buses etc.Nice and clean hotel with excellent staff.Breakfast is excellent.Gym is adequate for a workout.Only minor gripe is no kettle in the room.Would recommend DCH Guest - Care, Other at Dom Carlos Liberty, responded to this review Dear Guest, thank you very much for your kind review and for your excellent rating. We’re delighted to hear that you enjoyed our location, cleanliness, breakfast, and the friendliness of our team. It’s great to know the gym met your needs as well. We appreciate your comment regarding the kettle. While our Standard rooms do not include one, we would like to clarify that kettles are available in our Deluxe and Deluxe with Balcony room types. We would be happy to assist with one of these options on your next stay. Warm regards, Sandra Fernandes (DCH Customer Service)
User:Maggy W
Trip type: Friends getaway
SUPERB !
Invalid Date
Really central, great to get around. Fantastic staff, both Reception and Housekeeping. Really good variety for breakfast, well presented and plentiful. Housekeeping changed our towels and pillow cases each day, maybe due to the extreme heat but was a lovely touch. Nice room with air-con which was a plus with the heat,Definitely one to return to and will recommend to others. DCH Guest - Care, Other at Dom Carlos Liberty, responded to this review Dear Guest, thank you so much for your wonderful feedback! We’re thrilled to hear that you enjoyed your stay with us and appreciated the central location, our dedicated staff, and the breakfast selection. It's great to know the air-conditioning and daily linen changes made your stay more comfortable, especially in the heat!Your kind words mean a lot to our team, and we truly look forward to welcoming you back in the future. Thank you for recommending us! Best regards, Sandra Fernandes (DCH Customer Service)
User:Sara D
Trip type: Couples
It was just OK
Invalid Date
We had booked a twin room through booking.com but when we arrived they showed us to a small double! we are good friends but not that good!!! We asked to be moved to a twin but were told they had none available unless we upgraded to a superior room for the cost of an extra 50 euros!!! We felt we had no other option but to pay. We feel we were conned. Also we asked on of the receptionists for advice on a local attraction and were told to go to the tourist office. DCH Guest - Care, Other at Dom Carlos Liberty, responded to this review Dear Guest, thank you for taking the time to share your feedback. We're truly sorry to hear about the inconvenience you experienced with your room booking and the lack of assistance at reception. While we always strive to accommodate our guests' preferences, it’s clear that on this occasion, we fell short. Please know that your comments have been noted and will be shared with our team to prevent similar situations in the future. Regarding the additional charge for the upgrade, we sincerely regret that you felt pressured to pay more. This is never the experience we want our guests to have. We will be reviewing our communication and policies to ensure greater transparency moving forward. As for the service at the front desk, we apologize if our team was not as helpful as expected. We aim to provide friendly and knowledgeable advice, and we will be addressing this with our staff to improve guest support. We truly value your feedback, and we hope to have the opportunity to welcome you back under better circumstances. Kind regards, Sandra Fernandes (DCH Customer Service)
User:LisaTrotter
Trip type: Friends getaway
Good location but poorly trained staff
Invalid Date
Nicely located hotel. Wide variety of selection for breakfast buffet. Clean rooms and premises. Staff would benefit from more empowerment, and to have a second person at the front desk would certainly enhance dramatically the client experience. Had to wait 25 minutes at the front desk because the person was on the telephone with an inside or outside guest, she did not even acknowledge my presence until she was done with the phone call. When I needed a room change, the staff person told me she had to communicate with the manager who was outside of the hotel to get approval for the room change. I was sent back to my room for another 20-25 minutes until the staff called me to tell me the request was accepted by the manager. Compared to our hotel in Porto, this hotel would greatly benefit from a special "client services" training. DCH Guest - Care, Other at Dom Carlos Liberty, responded to this review Dear Mrs. Lisa Trotter,Thank you for sharing your detailed feedback about your stay with us. We truly appreciate your positive comments about our location, the variety of our breakfast buffet, and the cleanliness of our rooms and premises.We are, however, sorry to hear that your experience with our front desk service did not meet your expectations. Your comments about the wait time and the room change process are important to us. We sincerely apologize for any inconvenience this may have caused during your stay.Empowering our staff and ensuring efficient service are top priorities, and your feedback highlights areas where we can improve. We will review our staffing levels at the front desk and ensure that our team members are equipped with the necessary training and decision-making authority to better address guest needs promptly.Thank you for your constructive suggestions, which will help us enhance our service quality. We hope to have the opportunity to welcome you again in the future and provide you with an improved experience.Best regards, Sandra Fernandes (DCH Customer Service)