Pestana Casino Studios

Recent Reviews: 268

• User:Robert F

  Trip type: Couples

  Hotel self catering apartment experience

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  First impression of this modern space age building in the dark not good. At reception warm welcome from Halder who gave us an upgrade on our sea view room. Compact room for 2. But, the morning brings the full vista of a sunny Madeira start to our balcony, with unique sun shades. The bed/bedding was one of the most comfortable we have slept in. No toaster but toasting rack in combo oven/microwave. Rain shower brilliant to go with soft fluffy bath sheets. Very secure building with key cards. Had problem with locked safe, reported to reception and fixed in 15 minutes. Excellent cleaning every day if required. Lovely pool and sunbeds (towels provided) Good location. Used the facilities at the hotel especially the bar on entertainment nights ( thanks Vanessa and Simona ) All the staff at both sites most helpful in relation to our stay.ObrigadoTips bring a sharp knife and shop at Peter Store Cristina Freitas, Serviços ao cliente/atendimento at Pestana Casino Studios, responded to this review Dear Robert F,Thank you for sharing such thoughtful feedback about your stay. We are delighted that the welcome at reception set a positive tone and that you enjoyed the upgraded sea view, the balcony, and the unique sun shades.It is wonderful to know the bed and linens provided exceptional comfort and that the rain shower and bath sheets enhanced your experience. We are also pleased that our team could promptly assist with the safe and that you appreciated the daily housekeeping.Your comments about the pool area, the convenient location, and the bar on entertainment nights are truly appreciated. We will be sure to pass along your kind words to our colleagues, including those you mentioned, as they will be thrilled to be recognized.Thank you again for your recommendation and for highlighting the helpfulness of our team across both sites. We are grateful for your visit and look forward to welcoming you back for another enjoyable stay.Best regards,Orlando AraújoHotel ManagerPestana Casino Studios

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• User:Truedub16

  Trip type: Family

  Hidden Madeira Gem

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  “I recently stayed at Pestana Casino Studios and honestly couldn’t recommend it enough. The whole experience was excellent from start to finish. The apartments were spotless, modern, and really comfortable – everything you’d want for a relaxing stay.What really stood out though was the service. The night-time receptionist on Wednesday the 15th couldn’t have been nicer or more helpful. They went above and beyond to make sure everything was perfect, which made a big difference after a long day of travel.Great location, great facilities, and outstanding staff – I’ll definitely be returning!” Cristina Freitas, Serviços ao cliente/atendimento at Pestana Casino Studios, responded to this review Dear Truedub16,Thank you for sharing such wonderful feedback about your recent stay. We are delighted to know that the apartments’ comfort and cleanliness contributed to a relaxing experience.It is especially rewarding to hear that our team made a positive impression, particularly during the late hours after your travels. Delivering attentive, thoughtful service is central to our hospitality philosophy.We are pleased that the location and facilities complemented your visit. We look forward to welcoming you back for another excellent stay.Best regards,Orlando AraújoHotel ManagerPestana Casino Studios

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• User:algal_13

  Trip type: Couples

  TOO POSH TO WASH

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  the Studios were clean, the self catering facilities were very minimal, the shower was excellent. the location was very good. the indoor pool at the hotel that we used once was an issue, it seems to be attended by people who are TOO POSH TO WASH, we always shower before and after using pools, but despite there being notices they were ignored. maybe bigger signs would help with guests hard of EYESIGHT Cristina Freitas, Guest Services / Front Office at Pestana Casino Studios, responded to this review Dear algal_13,Thank you for sharing your feedback. We are pleased to learn that you found the studio clean, appreciated the shower, and enjoyed the location.We regret that certain aspects did not meet your expectations, including the self-catering setup and your experience at the indoor pool. Our team aims to provide well-equipped accommodations and considerate shared spaces, and we value your perspective.Your comments are important to us, and we appreciate the time you took to provide them. We hope to have the opportunity to welcome you again for a more seamless stay.Best regards,Orlando AraújoHotel ManagerPestana Casino Park

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• User:stargirl04

  Trip type: Friends getaway

  Quirky studios with in walking distance of Funchal town.

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  It was a bit of a shock to the system to arrive in Funchal after the peace of Porto Moniz as the studios are close to the centre with busy roads on both sides but once inside, the studios were of a good size & very comfortable with table & chairs both inside & on the balcony, lots of storage & a small kitchenette for making meals.The decor is quirky with bright colours & 'Steam Punk' style pipes but we thought that it worked well!The road quietened down after 9pm so noise was not an issue although the bed was quite firm so one of us did not sleep very well!We had to walk over the road to the big Casino hotel for breakfast which was a bit of a pain as it was drizzling! The hotel is very big, impersonal & busy & it was difficult to find staff to serve drinks!The buffet offering was good with a wide variety of food which was of a decent standard!We found the staff at the main hotel stand-offish & the grounds had not been cleared of spent wine bottles when we walked across which is not a very good impression, especially for a 5* hotel!The concierge service was good & we were able to leave our cases there until we were picked up but generally, the studio staff were much nicer than those at the main hotel!We would consider staying here again for a few days as it is with in walking distance of the town centre so is ideal for sightseeing but would book a quieter location to relax more! Cristina Freitas, Serviços ao cliente/atendimento at Pestana Casino Studios, responded to this review Dear stargirl04,Thank you for sharing such thoughtful feedback about your recent stay. We are delighted to hear that you enjoyed the spacious, comfortable studio, the balcony and indoor seating, ample storage, and the convenience of the kitchenette.It is wonderful to know that the distinctive décor resonated with you and that the location worked well for sightseeing. We are also pleased that our concierge service and studio team made a positive impression.We regret that aspects of your experience did not fully meet expectations, and we appreciate your candor. Your observations help us continually align our service with the standards we strive to deliver.We are grateful that you would consider returning for a short stay, and we look forward to welcoming you again for a more relaxing visit.Orlando AraujoHotel ManagerPestana Casino Studios

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• User:JenWren999

  Trip type: Couples

  Lacking 4 star quality

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  Our room on the 6th floor of these supposedly 4* apartments had a number of things not working when we arrived - but many of which were corrected when reported. However, the beds were hard so not one good night's sleep between the two of us. The Double bed was two separately made up beds pushed together! Good location, nice shower, good & quiet aircon and fridge was useful, but no minibar as promised. We were not informed that breakfast and most facilities (including bar) were in a 'sister' hotel next door. However, some of the extra facilities next door were unavailable to use during our stay, the supposedly 5* hotel next door had pigeons in the dining room and on the work surfaces, served tea and coffee by machine which often broke down, ran out of milk or had huge queues. They also refused to provide us with tap water when we went for dinner one evening (we had ordered other alcoholic drinks). I felt sorry for those who had paid 5* fees to stay there , let alone 4* fees at our studio next door. Neither deserve their star rating. Cristina Freitas, Guest Services / Front Office at Pestana Casino Studios, responded to this review Dear JenWren999,Your detailed review is much appreciated. It's regrettable to hear that certain aspects didn't meet your expectations. Our primary goal is to provide a comfortable and memorable experience for our guests and we're disappointed to hear about the challenges you encountered. We take note of your concerns regarding the bed and the facilities, as well as the issues you faced at the restaurant. These points shall be taken into context for future considerations.We're glad to hear that you found the location suitable and the in-room amenities, such as the shower and aircon, satisfactory. We also appreciate your understanding in the matter of the facilities next door.Thank you again for your feedback. It's essential in helping us maintain high standards and improve where necessary. We hope to have another opportunity to welcome you back for a more superior experience.Best Regards,Orlando AraujoHotel ManagerPestana Casino Park

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