Best Auto Hogar

Recent Reviews: 2117

• User:Camper18476366773

  Trip type: Friends getaway

  Wouldn't stay again

  Invalid Date

  Hotel ok CentralVery dated in rooms. Shower lethal it's that slipperyStaff were OK. Pilar Rios, Marketing at Hotel Best Auto Hogar, responded to this review Dear Camper18476366773, Thank you for your feedback. We appreciate your comments regarding our central location and staff. However, we regret to hear that the condition of the rooms and shower did not meet your expectations. Your insights are valuable as we continuously strive to improve our facilities. Best regards, Hotel Best Auto Hogar

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• User:davidbF2140TP

  Trip type: Couples

  Poor

  Invalid Date

  Booked this stay 7 months in advance and requested as quiet a room as possible; I was given a room on the 1st floor facing the main road and next to a club entrance - needless to say it was noisy as hell. Booked a double room and was given a twin, and the mattresses were extremely firm to say the least. The air conditioning unit was massively noisy and pretty ineffectual. The bathroom had only 1 lightbulb out of 3 working and no window, so it was like getting ready in a darkened cave. The cups provided were glass with no proper handle so you couldn't actually hold them when they had a hot drink in. Positives - the location was good, very close to a metro stop; the room was spacious; liked having a mini fridge; the kettle was very clean. Wouldn't stay here again due to the fact I got hardly any sleep due to the noise. Pilar Rios, Marketing at Hotel Best Auto Hogar, responded to this review Dear David B, Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely regret that your experience did not meet the expectations we strive to provide. I understand the challenges you faced with noise levels; while we do our best to accommodate requests for quiet rooms, we cannot always guarantee specific locations due to availability. I appreciate your comments about the room type and comfort of the mattresses; your input will be noted for our ongoing assessments of guest satisfaction. The issues you encountered with the air conditioning and bathroom lighting are indeed concerning, and I assure you that we take such matters seriously as we continually work to improve our facilities. I appreciate your positive remarks about the hotel's location and amenities, which we are proud to offer. Thank you again for your insights, and I wish you all the best in your future travels. Best regards,Best Auto Hogar

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• User:Katherine H

  Trip type: Couples

  Okay hotel, rude staff

  Invalid Date

  Arrived and checked into our hotel room, turned on the AC and the ceiling began leaking. Went down to front desk staff who said they would call the service repair man. I asked if there was a different room available as we didn’t want to wait for the repair. Front desk employee did not even check and said no. Waited for the repair man, he “fixed” the leak and left. Ceiling immediately started leaking again. Called down to reception who said they’ll “call us back”. After 15 mins with no return call, we went down to reception and spoke with another staff member who was also rude, but eventually let us change rooms. Somehow there was magically one available now. New room was better, not the best condition but works for sleeping and you get what you pay for. Would’ve been a lot happier if they just changed our room when the leak first happened. No apologies, upgrades, or discount given by staff. Pilar Rios, Marketing at Hotel Best Auto Hogar, responded to this review Dear Katherine H, Thank you for taking the time to share your experience at Hotel Best Auto Hogar. I sincerely apologize for the inconveniences you encountered regarding the air conditioning issue and the initial response from our staff. It is concerning to hear about the leak and the delays you faced in finding a suitable solution. I understand how frustrating it is when expectations are not met, especially in such situations. While it appears our team fell short in providing prompt alternatives and customer service, I appreciate your feedback regarding your new accommodation. We strive to ensure our guests have a comfortable stay, and your insights will be taken into account as we continually work to improve our services. Thank you once again for your comments. We hope to provide you with a more satisfactory experience in the future. Best regards, Best Auto Hogar

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• User:F5580AJalanc

  Trip type: Couples

  Horrific - bait and switch and unacceptable interaction with customers

  Invalid Date

  We booked a specific room and paid for it in advance. We had our booking confirmation. Firstly, they gave someone else our room because they made some kind of mistake in their system. That wasted an hour of our time trying to get checked in. Imagine a receptionist then telling you that it was ‘not his problem’ and a “waste” of his time. When challenged on this by my wife, the receptionist targeted her and said she was uneducated. Clearly a woman should not point out a man is wrong at Best Hotel. I can’t help but wonder if he would have spoken that way to a Spanish woman who wasn’t of an ethic minority. Make your own conclusions. I find it very concerning that someone whose name does not match mine was able to get into my booked room. I hope there was no data breach. When they finally gave us a room they tried a bait and switch. Instead of a room with a terrace which we had clearly booked, they tried to call a room with a double bed and a single bed a “suite” - and it had no terrace. We had to go back down and debate this until they eventually gave us a room with a balcony, but not the one we booked. So we were short-changed. We asked to escalate to management but they insisted there was no manager to speak to. Something like there’s only a manager on Mondays…? We contacted the hotel after and received no response. So if they post a response to this review, know that they had a chance to redress this multiple times and have no intention of righting such disgraceful wrongs. My advice is steer clear, go somewhere else. We’ll avoid the Best Hotel brand after being treated in such a disgusting manner. Pilar Rios, Marketing at Hotel Best Auto Hogar, responded to this review Dear Alan, Thank you for taking the time to share your feedback regarding your recent experience at Hotel Best Auto Hogar. We sincerely apologize for the inconveniences you encountered during your stay. It is our goal to provide a seamless check-in process, and we regret that this was not reflected in your visit. Your comments regarding the interactions with our staff are concerning, and we take such matters seriously as we strive to maintain a respectful environment for all our guests. We understand your frustration regarding the room allocation and the discrepancies associated with your reservation. It is imperative for us to ensure that our guests receive the accommodations they have booked. Additionally, we acknowledge your concerns about the handling of your request to speak with management and the subsequent lack of communication. Please rest assured that your feedback has been documented for further review. We appreciate your insights as they help us improve our services. Thank you once again for your comments. We wish you all the best in your future travels.Sincerely, Best Auto Hogar

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• User:Christopher C

  Trip type: Family

  Barcelona Adventure 2026

  Invalid Date

  Great location. The accommodation waa spacious and amenities available.Towels were replaced every day and rooms cleaned. So close to all the sights and easy access to shops and restaurants. Even managed to get to a Michael Jackson tribute in two of the theatres opposite.Highly recommended. Pilar Rios, Marketing at Hotel Best Auto Hogar, responded to this review Dear Christopher C,Thank you for your wonderful feedback regarding your recent stay. We are delighted to hear that you enjoyed our spacious accommodations, the daily towel replacement, and the convenience of our location. It is rewarding to know that you had a memorable experience exploring the sights and events nearby.Best regards,Best Auto Hogar

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