Novotel Barcelona City

Recent Reviews: 3835

• User:Lorraine W

  Trip type: Family

  Mixed quality of hotel experience.

  Invalid Date

  This hotel is a mixed bag of quality.Upon arrival on Monday,the receptionist though got the job done,came across as very uninterested and coughed through most of the interaction.The lady at breakfast desk in morning was lovely and friendly.The young staff in the bar were also very polite and friendly.when we got to our room on the 19th floor to our horror discovered no access to fresh air,as the windows were locked closed.The a/c was very poor and the room in the high temperature,was unbearable at times..The breakfast is o.k in the morning,but instructions were poor for people who struggle with the language.There was 3 different service sections and we didn’t discover the one down the back,until the second day.One young server was too enthusiastic with clearing the dishes,and just lifted the plates etc on the tables,when people had just about finished.The hotel is central and beside transport etc,but the a/c and dismissive staff attitude,wouldn’t make it top of our agenda to revisit,if we ever return to beautiful Barcelona.. Santiago Hernández, Director General at Barcelona Princess Hotel, responded to this review Dear Guest,Thank you for taking the time to share your experience at Hotel Barcelona Princess 4*. We are pleased to know that you appreciated the warm and attentive service provided by several members of our team, particularly during breakfast and at the bar, as well as our convenient location and transport connections.We regret, however, that other aspects of your stay did not meet your expectations. We are sorry for the discomfort caused by the room temperature and for the difficulties experienced with the air conditioning. We also appreciate your observations regarding the breakfast layout and the service received during some interactions.Your comments will be shared with the relevant departments so they can be carefully reviewed and taken into consideration as we continue working to improve our guests’ experience.Thank you once again for your detailed and constructive feedback. We hope to have the opportunity to provide you with a more satisfactory experience should you visit Barcelona again.Kind regards,Anna PagésQuality DepartmentHotel Barcelona Princess 4*

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• User:granthar

  Trip type: Couples

  Still as good

  Invalid Date

  Returned to this hotel again after a gap of a few years and it was just as good as I remember it. Stayed on the top floor with a city view, spectacular.Room was clean and tidy, shower was really good. It’s away from the chaos of the city centre with good links into the city centre (15 mins on the metro)Would definitely return. Santiago Hernández, Director General at Barcelona Princess Hotel, responded to this review Dear Guest,Thank you very much for choosing Hotel Barcelona Princess 4* once again and for taking the time to share your experience with us.We are delighted to know that your return visit lived up to the positive memories of your previous stay. It is wonderful to hear that you enjoyed the impressive views from your room, the high standards of cleanliness, and the quality of the shower. We are also pleased that our convenient transport connections made it easy for you to explore the city.Thank you again for your kind feedback and continued trust. We look forward to welcoming you back on your next visit to Barcelona.Kind regards,Anna PagésQuality DepartmentHotel Barcelona Princess 4*

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• User:N6398KFjennifers

  Trip type: Couples

  Not enough cool air in the room. The hallway was cooler.

  Invalid Date

  Bring face cloths, they don’t use them. AC doesn’t work properly very hot in the room. And very bad smell like sewer. The drain doesn’t work well. Charges for ice 3 euro. Santiago Hernández, Director General at Barcelona Princess Hotel, responded to this review Dear Guest,Thank you for sharing your feedback about your stay at Hotel Barcelona Princess 4*.We are sorry that some aspects of the room did not fully meet your expectations, particularly regarding the indoor temperature, the bathroom facilities and the odour you noticed. We have taken note of your comments so that the corresponding teams can review these points. We also appreciate your observation regarding the additional charge for ice.Thank you again for taking the time to share your experience. We hope to have the opportunity to welcome you again in the future.Kind regards,Anna PagésQuality DepartmentHotel Barcelona Princess 4*

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• User:Anika A

  Trip type: Couples

  STOLEN MONEY FROM HOTEL ROOM.

  Invalid Date

  My experience at Barcelona Hotel Princess was extremely stressful and upsetting. During my stay, I discovered that money was missing from my room from my hand bag after it had been cleaned, it was £100. Immediately I was devastated and lost complete trust in the hotel itself. The staff did not work well to support me during this situation, they told me to go to the police as soon as I told them despite me being in another country and feeling absolutely terrible with what’s happened. They did not try to comfort me or help me despite money being stolen whilst staying at their hotel. I was very upset and stressed.My whole holiday experience was ruined and what was worse was the stress and frustration of dealing with such a serious issue while being abroad. Guests should feel safe with leaving their belongings in the hotel room without being present. In this case this hotel is not trust worthy at all.Based on my personal experience, I cannot recommend this hotel. I strongly encourage future guests to think twice about booking this hotel. THEFT TAKES PLACE AND NOTHING WILL BE DONE. Comfort and safety is very important during your stay you will not get this here. Santiago Hernández, Director General at Barcelona Princess Hotel, responded to this review Dear Guest,Thank you for taking the time to share your experience following your stay at Hotel Barcelona Princess 4*.We are truly sorry that this situation caused you concern and affected your overall experience with us. We fully understand how important it is to feel comfortable and at ease when staying away from home.As soon as the matter was brought to our attention, our established procedure was followed and the circumstances were carefully reviewed. Following this investigation, no evidence was found to suggest that the missing money was connected to our housekeeping team during the service of your room. We would also like to reassure you that we have full confidence in the professionalism and integrity of our team.We appreciate you sharing your concerns with us and regret that this situation had such an impact on your stay.Kind regards,Anna PagésQuality DepartmentHotel Barcelona Princess 4*

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• User:Skaiste P

  Trip type: Couples

  Stolen money.

  Invalid Date

  My experience at Barcelona Hotel Princess was extremely disappointing and upsetting.During my stay, I discovered that money was missing from my room after it had been cleaned. The circumstances made me feel that my belongings were not safe, and I immediately lost trust in the security of the hotel and the handling of my personal property.What made the situation even worse was the stress and frustration of dealing with such a serious issue while staying away from home. Guests should be able to leave their belongings in their hotel room without worrying that money may go missing.Based on my personal experience, I cannot recommend this hotel. I strongly encourage future guests to keep all valuables securely locked away and to carefully check their belongings. This experience was extremely distressing and has left me deeply disappointed with my stay. Santiago Hernández, Director General at Barcelona Princess Hotel, responded to this review Dear Guest,Thank you for taking the time to share your concerns regarding your stay at Hotel Barcelona Princess 4*.We are truly sorry to learn that this situation caused you such distress and affected your perception of your stay. We fully understand the seriousness of any concern involving personal belongings and would like to clarify that, as soon as the matter was reported to our team, the established protocol was immediately followed. The case was thoroughly reviewed in coordination with our Housekeeping Department, and after completing the corresponding checks, no evidence was found to indicate that any theft had taken place in the room following the cleaning service.We regret that, despite the investigation carried out, the situation left you with a negative impression. Please be assured that matters of this nature are treated with the utmost seriousness and attention by our team.Thank you again for sharing your feedback.Kind regards,Anna PagésQuality DepartmentHotel Barcelona Princess 4*

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