SM Hotel Teatre Auditori

Recent Reviews: 1470

• User:Julia W

  Trip type: Solo travel

  Low health and safety standards

  Invalid Date

  Booked the hotel last-minute based on the location and value I was getting. The room was nice and clean, overall very quite, never heard any noise from other guests.The staff was helpful, I was happily lent an iron and could leave my luggage in the hotel after check-out without extra charge.With a deluxe room booking also came the complimentary breakfast, full of fresh fruit, pastries, Spanish meats and unfortunately mould.On my last day, I was served an egg with visible mould. It was extremely concerning and made me question the quality and hygiene of the food I had been served the entire week.Finding mould infood was unacceptable, but the hotel’s response and lack of follow-up was the last straw. I would not recommend the hotel, there are better.

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• User:Katybenz

  Trip type: Family

  A great hotel in a handy location

  Invalid Date

  A great hotel in a handy location, lots of places to walk nearby including Sagrada Familia. We arrived at midnight with a very tired young child after a delayed flight. The hotel receptionist was so lovely and took us downstairs, getting my daughter some milk and biscuits which we really appreciated. Would definitely stay again. ELISABETH CARRERAS, Director General at Sm Hotel Teatre Auditori, responded to this review Dear Katy,Thank you very much for your wonderful review and for sharing your experience with us.We are delighted to hear that you enjoyed our convenient location and the nearby attractions, including the Sagrada Familia. We are especially pleased that our receptionist was able to make your late arrival a little easier after such a tiring journey. We will be sure to share your kind words with the team.It is lovely to know that the small gesture of providing some milk and biscuits for your daughter was appreciated. We always want our guests to feel welcomed and cared for, especially when travelling with little ones.We would be delighted to welcome you and your family back on your next visit to Barcelona!Warm regards,SM Hotel Teatre Auditori

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• User:Sophie A

  Trip type: Family

  Excellent stay - highly recommend

  Invalid Date

  We throughly enjoyed our stay at this hotel and would highly recommend it!The room was very clean and tidy and had all of the essentials needed for a short stay. This hotel is in an excellent location and is in walking distance to many restaurants, shops and attractions (such as Sagrada Familia). The hotel is also in a lovely quiet location with a nearby metro station so you can easily travel around Barcelona. The staff here were very friendly and welcoming and were happy to help with anything. The breakfast was excellent with a variety of pastries, cereals, hot food, meats, cheeses, yogurts and fruits to choose from. There was also a selection of gluten-free options as my fellow traveller had a gluten intolerance. The breakfast staff were so helpful with this and brought out gluten free toast every day, along with either gluten-free biscuits or muffins. I also saw that there were lactose-free milk and foods too. Thank you so much to this hotel for making our stay in Barcelona excellent and stress-free. ELISABETH CARRERAS, Director General at Sm Hotel Teatre Auditori, responded to this review Dear Sophie,Thank you so much for your wonderful review and for highly recommending our hotel.We are delighted to know that you thoroughly enjoyed your stay and that you appreciated the cleanliness of your room, our convenient location, and the friendliness of our team. It is especially rewarding to hear that our staff helped make your visit to Barcelona enjoyable and stress-free.We are also very pleased that you enjoyed our breakfast selection and that the gluten-free options met your fellow traveller's needs. Providing a comfortable and welcoming experience for all our guests is very important to us, so your kind comments mean a great deal.Thank you once again for choosing to stay with us. It was a pleasure to welcome you, and we hope to see you again on your next visit to Barcelona.Kind regards,SM Hotel Teatre Auditori

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• User:Jeremy

  Trip type: Couples

  A CHARMING 3 STAR HOTEL IN BARCELONA

  Invalid Date

  Firstly, all the reception staff were excellent, of particular note were the lovely Paula and charming Sunny. Both could not have been kinder or more helpful offering useful advice on things to do and places to eat. Also, a lovely man who arranged to change our room when the first one proved a little too noisy. He also was kindness itself and gave us an alternative room at the back of the hotel which was wonderfully quiet (Sorry I can't remember your name!).The rooms were spotlessly clean, not small for Spain, and had all the necessary toiletries, kettle and coffee etc. The aircon worked well and was modern and quiet, while the whole hotel also felt modern and inviting.Barcelona is not a cheap city so this charming 3 star hotel represented reasonable value for money.A few minor down sides. As noted above, our room at the front of the hotel, although enjoying a lovely view, was rather noisy on our first night and so we were moved to a splendidly quiet room at the back of the hotel with a less exciting view, although not unpleasant. Breakfast, although perfectly adequate was not exceptional. The coffee machine did not make very good coffee, and the orange machine did not dispense very good orange juice. Finally, the hotel is located pretty much between two Metro stations to it takes a ten-minute walk to get underground in any direction. ELISABETH CARRERAS, Director General at Sm Hotel Teatre Auditori, responded to this review Dear Jeremy,Thank you very much for taking the time to share such a detailed review of your stay with us.We are delighted to know that you enjoyed your experience and especially grateful for your kind words about our reception team. We will be sure to pass on your compliments to Paula, Sunny, and the colleague who assisted you with your room change. They will be thrilled to know they made such a positive impression and helped make your stay more enjoyable.It is also wonderful to hear that you appreciated the cleanliness of the rooms, the in-room amenities, the comfort of the beds, and the modern atmosphere of the hotel.We appreciate your constructive feedback regarding breakfast, as well as the coffee and orange juice. Comments like yours are very valuable and help us identify opportunities to continue improving our services.Thank you once again for choosing to stay with us. We hope to have the pleasure of welcoming you back on your next visit to Barcelona.Kind regards,SM Hotel Teatre Auditori

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• User:Joanna W

  Trip type: Family

  The best hotel in Barcelona

  Invalid Date

  I had a wonderful stay at this hotel and I couldn’t be happier with my experience. The location is absolutely perfect, with excellent public transport connections that make it easy to explore the city and reach all the main attractions.The rooms were spotless, comfortable, and very well maintained. Everything was clean and welcoming, which made our stay even more enjoyable.The biggest highlight was the staff. Everyone was incredibly kind, friendly, and helpful. They made us feel welcome from the moment we arrived and were always happy to help with anything we needed. It is truly some of the nicest hotel service I have ever experienced.I will definitely come back on my next visit and I will happily recommend this hotel to my family and friends. Thank you for making our stay so special!Joanna ?? ELISABETH CARRERAS, Director General at Sm Hotel Teatre Auditori, responded to this review Dear Joanna,Thank you so much for your wonderful review and for your incredibly kind words.We are truly delighted to know that you had such an enjoyable stay with us. It is fantastic to hear that you appreciated our location, the cleanliness and comfort of your room, and, above all, the service provided by our team. Your comments are a great source of motivation, and we will be sure to share them with all our colleagues.Knowing that you would like to return and recommend us to your family and friends is the greatest compliment we could receive.It was a real pleasure to welcome you, and we look forward to seeing you again on your next visit to Barcelona.Kind regards,SM Hotel Teatre Auditori

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