Sentido Aequora Lanzarote Suites

Recent Reviews: 8277

• User:Geraint S

  Trip type: Family

  3rd visit

  Invalid Date

  After a 3rd visit in 3 years I’m sad to say it would probably be my last in the current climate. Still a very good hotel, and all the bar/waiting staff are first class. Loved Erik but I must say, the new guest relations manager was really nice. Found the new entertainment set up a bit of a disappointment if I’m truly honest with it now being overwhelmingly French orientated. From what I understand, Lookea block book rooms and fill them and have their own entertainment team alongside the hotel team. Nothing wrong with that but that doesn’t mean you need to have French only entertainment/drinks in my opinion. Found previously all nationalities mixed in and was inclusive but that certainly wasn’t the case this time so we didn’t really feel welcome to join in. We did join in where we could, but at the end of our stay, despite my daughter playing cornhole all week with the hotel team, the French animation team then told her she couldn’t play as it was adult only. It’s a poolside game she had played all week just throwing a bean bag into a hole………come on!!! For this reason I would be unlikely to return which is a shame as our family have made many memories here. The hotel entertainment put on some brilliant shows, and Emilia in acui club is an absolute diamond. Hopefully the current policy will change so we can return Sales slasuites, Sales at Hotel Sentido Aequora Lanzarote Suites, responded to this review Thank you for choosing ÆQUORA Lanzarote Suites for your third visit and for sharing your honest feedback. We are delighted that you continue to appreciate our hotel, our bar and restaurant teams, and the entertainment shows, as well as the warm service provided by our Guest Relations Manager and Emilia from the Aequora Club. However, we are genuinely sorry that the entertainment programme felt less inclusive during this stay, particularly regarding the language balance and your daughter’s experience with the cornhole activity. We understand how disappointing this must have been, especially given the wonderful memories your family has made with us over the years. Please be assured that we are sharing your comments with the relevant departments for their consideration. We value your continued trust in our hotel and sincerely hope to have the opportunity to welcome your family back in the future. Kind regards, EM

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• User:Micksavo

  Trip type: Couples

  Overall good

  Invalid Date

  It is our last day here and we have had a good time mostly, the hotel is situated in a good area, it is very clean, the staff are great, the rooms are nice and spacious and the showers are excellent .The only issue is the food,and particularly the breakfast ,its so repetitive and of poor choice and quality,we asked for the freshly squeezed orange juice yesterday, Saturday and we were told that they don't do it at the weekend! So guests don't come at the weekend? The evening meal was ok some days and not some days.Overall the hotel is good but the food really let's it down. Sales slasuites, Sales at Hotel Sentido Aequora Lanzarote Suites, responded to this review Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed the hotel’s location, cleanliness, spacious rooms and excellent showers, and that our team made a positive impression. However, we are sorry that our gastronomic offering did not meet your expectations, particularly regarding the variety and quality of breakfast and the consistency of the evening meals. Freshly squeezed orange juice is not included as a standard offering in our buffet, and we regret any confusion surrounding its availability. Your comments regarding the food selection and overall dining experience will be shared with our Food & Beverage team for review. We appreciate your feedback and hope you will consider visiting us again in the future.Kind Regards, EM

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• User:Patricia B

  Trip type: Couples

  Very disappointed

  Invalid Date

  Location was ok. The atmosphere at the hotel was non existsent. The bar at night was very boring inside. Outside when the show came on at 9.30 was good but not enough table and chairs. There was nowhere comfortable to sit. Very disappointing. The rooms are very spacious and spotless. Not my ideal as all open plan with the shower and toilet and bedroom.The restaurants were more like canteens. The food was very repetitive and never hot. Always just warm. It was a challenge to get any of the staff to have eye contact to ask for a drink. One member of staff actually held his hand up to my face as if to say I’m busy (cleating table!) Did not feel like it was all inclusive at all. I asked the member of staff if I could have my coffee pods and milk replenished after our second day to be told no. You only get one on arrival. As I am a early riser and the restaurant didn’t open till 8.30 for breakfast I couldn’t get a hot drink. Over all our experience was not great and could not recommend. Sales slasuites, Sales at Hotel Sentido Aequora Lanzarote Suites, responded to this review Dear Patricia, Thank you for taking the time to share your feedback. We are pleased that you found your room spacious and spotless, although we are sorry that several aspects of your stay did not meet your expectations. We regret that the atmosphere, seating arrangements, dining experience and service did not provide the level of comfort and hospitality we strive to offer. Regarding the coffee pods, we are particularly sorry that this information was not clearly explained to you, as additional pods can be purchased at Reception. We understand how important it is to have access to a hot drink early in the morning. We are sharing your comments with the relevant departments for their review and follow-up. Thank you again for bringing these matters to our attention. Kind regards, EM

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• User:167juliets

  Trip type: Friends getaway

  late flight - need a

  Invalid Date

  If you have a late flight no room is offered to freshen up in - was happy to pay - hotel was not full Sales slasuites, Sales at Hotel Sentido Aequora Lanzarote Suites, responded to this review Thank you for your feedback. We are sorry that the options available for guests with late flights were not clearly communicated to you. We do offer a late check-out service, subject to availability, as well as a courtesy shower room for guests who wish to freshen up before their departure. We regret that you were not made aware of these options during your stay, and we appreciate you bringing this to our attention. We hope to have the pleasure of welcoming you back to ÆQUORA Lanzarote Suites for a more seamless experience. Best regards, EM

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• User:Niki N

  Trip type: Family

  Lovely Stay

  Invalid Date

  This was our second visit, we stayed last September and enjoyed it so much we came back this year.We had a great time but we did notice that there were a few changes.We requested Block 5 which we got and this was great, overlooking the Adult Pool. Room clean and tidy. We did not request a late check out this time, we were due out at 11. at 10.45 cleaners opening our door... not great. Last year we paid for a late 3pm check out, they did the same, opened door at 2.45. It's not ideal when you are just finishing up. I have noticed bad reviews about the food, we enjoyed it. We did think lunch time was better then evenings - no idea why. But the salads and fresh fruits are abundant and there is more than enough choices. Really enjoy the fresh bread at breakfast and the choice of seeds/nuts/yoghurts. I had one main gripe. We were AI and we noticed it last year. There is virtually no alcohol in the offerings. We tested it out this year by ordering a Malibu on the rocks, when we sipped it there is no flinch, no alcohol in there. Did ask the bar staff to look at the bottles and it did show an alcohol content. Now we are no means wanting to sit and get wrecked every day, but we do enjoy a cocktail by the pool and it is what you pay for. We paid last year for a proper Tia Maria and Disaronno, they were €1.20 (not on the AI), this year they are €3.40! Really disappointed in this. This year we booked the shower room as we did not want to pay for late check out. You leave your luggage by main reception but have to go to the shower room by the Coral Pool, nowhere near your luggage! The room is just boiling!!! Why don't you make it close together so you can grab your cases, get showered and changed and put your old clothes/toiletries in your suitcases, it makes no sense. On the plus side we enjoyed our stay, the staff are so friendly, everything is spotlessly clean, the entertainment team work very hard. We met some lovely people. Shout out to the Dancing Queens (you know who you are if you are reading this) and the great gang of Poles ran by the lovely Marcel whom we had so much fun with. White Party was fun too. Sales slasuites, Sales at Hotel Sentido Aequora Lanzarote Suites, responded to this review Dear nikin756,Thank you for choosing to stay with us again and for taking the time to share such a detailed review. It is wonderful to know that you enjoyed your return visit, particularly your room overlooking the adults-only pool, the variety of fresh food, and the friendliness of our team. We are also delighted that the entertainment, White Party and, of course, the lovely company you met along the way helped make your holiday so enjoyable.We appreciate your honest feedback regarding the housekeeping visits close to departure time. We understand how important privacy is while preparing to leave, and we are sorry that this happened on both of your visits. Your comments will be shared with the relevant team to reinforce the importance of respecting guests’ departure time.Regarding the all-inclusive drinks, we are sorry that the experience did not meet your expectations. We understand that guests value having a clear understanding of the drinks included in their board arrangement, and we appreciate you bringing your concerns to our attention. Your feedback will be shared with our Food & Beverage team for review.We also appreciate your observations about the location and temperature of the shower room, as well as the distance from the luggage storage area. We understand how inconvenient this can be when preparing for departure, and your comments will be taken into consideration as we continue to look for ways to improve the experience.Thank you once again for returning to AEQUORA and for recognising the hard work of our colleagues. We hope to have the pleasure of welcoming you back for another enjoyable stay.Kind regards, EMHotel AEQUORA Lanzarote Suites

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