Leonardo Hotel Madrid City Center

Recent Reviews: 509

• User:Localman12

  Trip type: Family

  Ideal base for exploring city.

  Invalid Date

  Excellent location easy access to Metro. Staff very friendly and helpful. Rooms clean with plenty of electric sockets plus tea and coffee provided. Some traffic noise (emergency vehicles) as on a main road. Not much in the way of amenities, but good buffet breakfast available. Hotel Manager, Owner at Leonardo Hotel Madrid City Center, responded to this review Dear Alman, Thank you for reviewing your visit to our hotel.We are glad you found our location ideal for exploring Madrid and that the nearby Metro made getting around so easy.Our team truly values your kind words about their friendliness and helpfulness, and it is rewarding to know your room felt spotlessly clean with all the practical touches you needed, from the sockets to the tea and coffee facilities.However, we are sorry that some outside noise reached your room during your stay. Our backside rooms and higher floors tend to be quieter, and our double-glazed windows help reduce the bustle from Alberto Aguilera Street.We also note your thoughts on the amenities and regret we did not fully meet your expectations in that regard.Nonetheless, it is a pleasure that you enjoyed our high-quality breakfast buffet, with its wide range of fresh fruit, hot dishes, pastries and gluten-free options.We hope that we have the pleasure of welcoming you back. With very best wishes,Rocío Calderón, Operation Manager

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• User:Simon E

  Trip type: Family

  Madring F1 and city break!

  Invalid Date

  Reception bilingual and efficient. As we were family and friend, we were selected rooms next-door to one another.Room clean and fully functional and was comfortable. Yes, as others have said the varnished floor has scratches, but that didn't retract from our overall experience.Constructive comment would be that aircon while functionary was a nightmare to sort out and would benefit from having some form of instructions on operation in the room for guests.Bathroom was as expectation for ourselves. Seems maybe some reviewers expectations were above the 3 stars they paid for!I've stayed in 5* and paid for that experience, but was just as comfortable in the Leonardo because I didn't expect that 5* to be reflected in the price I paid to stay here.We used room service, which was run by an outside sourced company; however, service delivered the goods of good quality food to our room hot and on time. Food not cheap but hey after a hard day at F1 was accepted as worth the euros.All the cities many amenities are on the doorstep ie walkable. We had a number of nights out at the many restaurants within the immediate vicinity.As is any city it can be pricey. Hotel Manager, Owner at Leonardo Hotel Madrid City Center, responded to this review Dear Simon, Thank you for reviewing your visit to our hotel.We are delighted that our reception team made you feel welcome with their bilingual and efficient service. It is great that we could arrange rooms next door to one another for your family and friend, and that you found your room clean, comfortable, and fully functional.That said, we are sorry for the difficulty you experienced with the air conditioning controls. We understand how frustrating that can be, and we will certainly take your suggestion about providing operating instructions into consideration.Nonetheless, we are pleased that the room service met your needs with hot, quality food delivered on time after your long days at the F1. It is also wonderful that you found our location so convenient, with the city's restaurants and amenities just a short stroll away. We are especially glad you felt the comfort and value we offer matched your expectations perfectly.We look forward to welcoming you again soon.Best wishes,Rocío Calderón, Operation Manager

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• User:Bbbkrr

  Trip type: Couples

  Will try elsewhere next time.

  Invalid Date

  Ordered double bed, got two singles pushed together on wheels. Beds were similar to metal frame camping beds not comfortable. Hotel was noisy. It was clean and basic. Hotel Manager, Owner at Leonardo Hotel Madrid City Center, responded to this review Dear Guest,We appreciate your review and the opportunity to address your feedback.We appreciate your acknowledgment of our cleanliness standards, which remain a priority for our housekeeping team.We would like to remember that the bed type is subject to availability on arrival at the hotel as indicated before booking, a preference is specified subject to availability. However, we sincerely apologize that your stay fell short of expectations in other aspects. We regret the discomfort caused by the sleeping arrangements and environmental factors during your visit. Our front desk team is always available to assist with room preferences or noise-related concerns.We hope that you will choose to revisit us.Best regards,Rocío Calderón, Operation Manager

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• User:Kanerva

  Trip type: Couples

  Convenient

  Invalid Date

  This hotel is located just outside the busiest tourist areas, yet still within easy walking distance of major attractions such as the Opera House.The rooms were clean and equipped with everything needed for a comfortable stay. The décor is fairly simple and slightly dated in places.The front desk staff were very friendly, helpful, and always willing to assist with any questions. The breakfast was good, with a nice selection of options to start the day.I particularly appreciated the neighborhood around the hotel. There are plenty of restaurants, cafés, and shops nearby, but the atmosphere is much calmer and more relaxed than in the main tourist districts. The nearest metro station is less than a five-minute walk away. Hotel Manager, Owner at Leonardo Hotel Madrid City Center, responded to this review Dear Kanerva,Thank you for taking the time to share your feedback.We are delighted to hear you found our team welcoming and attentive during your stay. Your kind words about the breakfast selection and the comfort of your room are greatly appreciated.That said, we regret that certain design elements did not fully meet your expectations. Our recent updates aim to balance modern functionality with timeless comfort, and we take your note to heart.Nonetheless, we are thrilled you enjoyed our peaceful location near local gems and transport links. The blend of convenience and calm in Chamberí is something we take pride in offering our guests.We look forward to the pleasure of seeing you again in the future. Best regards,Rocío Calderón, Operation Manager

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• User:Claire S

  Trip type: Couples

  Superb Staff at City Centre Hotel.

  Invalid Date

  Room exceptionally clean, super breakfast and staff superb.A special thank you so much to Armando and Andres for all your help getting us out and about in beautiful Madrid and recommendations for delicious food….You are brilliant at your job and a credit to the hotel. Thank you again. Hotel Manager, Owner at Leonardo Hotel Madrid City Center, responded to this review Dear Claire, Thank you for letting us know your impressions.We are delighted that your stay with us was so enjoyable.It is wonderful to hear that you found your room exceptionally clean and savored our breakfast offerings. Our team takes pride in maintaining high standards and providing a memorable start to your day. We are especially grateful for your kind words about Armando and Andres, who strive to make every guest’s visit special with their local insights and attentive service.We look forward to welcoming you back. Kind regards,Rocío Calderón, Operation Manager

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