INNSiDE by Melia Palma Bosque

Recent Reviews: 1147

• User:Nina L

  Trip type: Family

  Great stay at INNSiDE Palma Bosque!

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  Great stay at INNSiDE Palma Bosque!We really enjoyed our stay at INNSiDE Palma Bosque! The location was great for us – slightly outside the city centre, but still within a pleasant walking distance, which we actually really enjoyed.The rooms were spacious and comfortable. The only minor downside was the bathroom design, as it’s integrated into the bedroom. This means that turning on the bathroom light also lights up the entire room, which isn’t ideal if one person is sleeping.We rented a car directly through the hotel, which was extremely convenient, and we always managed to find parking nearby. We also rented bicycles for a day, which was another great experience and a lovely way to explore Palma.The Syndeo restaurant was excellent, and the housekeeping was generally very good. There were a few minor oversights on one occasion, such as missing coffee capsules and minibar items, but nothing that affected our overall experience.We were also travelling with our dog. Although we had to ask twice for his amenities upon arrival, once they were delivered, we were genuinely impressed! He received an entire little toiletry bag filled with goodies – definitely one of the nicest pet welcome packages we’ve experienced at a hotel.We didn’t have breakfast included, so I can’t comment on that, but the reception staff were always friendly, helpful and happy to assist with anything we needed.Overall, a really pleasant stay with great facilities, a convenient location and excellent service. We would happily stay here again!

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• User:danielmarkc2022

  Trip type: Solo travel

  Service is naff but rooms nice

  Invalid Date

  The rooms are nice, the hotel is clean and modern but there are so many issues which are from staffing and mean I would not come back.- can’t get through to reception on the phone - called 6 times yesterday evening whilst out.- new system where the hotel is locked at night and you have to wave your room card through the window but the receptionist at night was away for 10 mins so couldn’t get in.- pool bar is a nightmare, typing this from a queue I’ve been in for 15 mins and hardly moved. So under staffed it’s a joke.- breakfast is great IF you go early. This morning I went at 10am and it was carnage, food everywhere, tables not clean, food empty and super low, 2 of the 3 coffee machines broken and the only machine working had a 12 person queue.- staff just typically have a bit of a face on them, not warm or welcoming in the slightest.- the pool bar plays music from a free Spotify account so it constantly stops for the ads - would you not just pay the 15 euros a month for premium ??- sauna and steam room are the size of a large American fridge so don’t get your hopes up there Hotel Manager, Owner at INNSiDE Palma Bosque, responded to this review Hey there, Daniel! We're so grateful you took the time to share your thoughts with us.Your kind words about our rooms and the overall cleanliness and modern feel of the hotel mean a lot, those delicately designed spaces with thoughtful everyday touches are something we genuinely care about.On the service side, we fell short. From unanswered calls at reception to the wait at the night entrance and the long pool bar queues, it all points to moments where our staffing did not match the rhythm of our guests. We are sorry this affected your experience so heavily, and these pressure points are now firmly in our sights.Your breakfast visit at 10am clearly did not reflect the standard we aim for, and the coffee machine situation in particular is something we are addressing. The compact size of our wellness spaces, too, is designed for brief escapes rather than expansive pampering, though we understand your expectations may have been different.We hope to welcome you back for a more enjoyable stay in the future.Best wishes,Marine Martens, Guest Service Manager

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• User:Nicole S

  Trip type: Couples

  Book a harbour view for good views

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  The location of the hotel is great. 15 mins walk into the old town, 10 mins from a street full of restaurants and 5 mins from the harbour. The breakfast options are substantial including cava. We had a harbour view, which is on the top floor, and the view is great which includes a great morning sun rise. The room is a good side with a separate toilet, shower and sink. Making it easier than a standard type room for a couple to get ready. Kettles are not standard but available on request. Daily free mini bar with a couple of beers, water and juice.The pool area is an interesting design with some of the area more for the rooms that had a pool side view. There is a large area above the indoor pool which gets the sun for most of the day so this was our favourite area. Staff were friendly and helpful. Overall a good choice Hotel Manager, Owner at INNSiDE Palma Bosque, responded to this review Hi,We are thrilled you found our spot so handy, just a short stroll to the old town, the restaurant-lined streets, and the harbour. That top-floor bay view really is something special at sunrise, isn't it? Waking up to that glow is a little daily gift.The breakfast spread with its local touches and that cheeky glass of cava always gets smiles, and we are glad you appreciated the free minibar too. Soft drinks, organic and healthy, waiting for you every day, and yes, those kettles are happily on request. Your room's layout with the separate toilet, shower, and sink was designed exactly for moments like the morning rush, so two people can get ready without tripping over each other.The pool area has a quirky charm, and we love that you discovered the sun-drenched upper deck as your go-to spot. Our team will be delighted to know their friendliness made your stay even warmer. It sounds like the whole trip came together beautifully, and that is what we hope for every guest who walks through our doors, a stay where curiosity leads to little discoveries and comfortable corners.We'd love to welcome you back for another stay!Cheers,Marine Martens, Guest Service Manager

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• User:AlfieHallers

  Trip type: Friends getaway

  Nice stay

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  Really enjoyed our stay at Meliá Palma Bosque. The hotel was clean throughout, the staff were friendly and attentive, and the pool and bar area was a great place to relax. Overall, I’d say it’s a very good 4-star hotel. Perhaps not quite 5-star, but definitely a great option for a stay in Palma and good value for the standard. Hotel Manager, Owner at INNSiDE Palma Bosque, responded to this review Hello Alfie! Your positive review is the pep in our step today. We appreciate it!It is wonderful to hear that you found the hotel spotless throughout, our housekeeping team puts real care into those thoughtful touches to the everyday essentials that make a difference. Our staff will be delighted to know their friendly and attentive approach stood out, they genuinely love making every guest feel at home. And we completely agree, the pool and bar area is a little oasis for unwinding after a day exploring Palma.As for the star rating, we are glad you saw us as a very good 4-star hotel. We aim to deliver a vibrant and comfortable experience that feels special without the formality, and it sounds like that hit the mark for you.Great value for the standard is exactly what we love to hear.We'll be eagerly awaiting your return.Take care and see you soon,Marine Martens, Guest Service Manager

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• User:lam012

  Trip type: Couples

  Meh!

  Invalid Date

  We stayed at INNSiDE by Meliá Palma Bosque and, unfortunately, the experience did not quite meet our expectations, especially considering the price of the hotel.The rooms felt quite dated, with dirty marks on the walls, and the shower did not appear to have been properly cleaned. We were moved to another room, which was a little better, but unfortunately that room had a leak caused by condensation from the air conditioning.The television also wasn’t working properly, and there were some other small details that could easily be improved. For example, having an ironing board available in the room and providing towels without stains would make a noticeable difference.It’s really the little things that make a hotel stay feel comfortable and well looked after. You would expect housekeeping management to do regular checks of the rooms and pick up on issues like these before guests arrive.The staff were helpful in moving us to another room, but overall, for the price we paid, we expected a better standard of cleanliness, maintenance and attention to detail. Hotel Manager, Owner at INNSiDE Palma Bosque, responded to this review Hi there Lam,Thanks for sharing your feedback with us.We are really pleased our team was able to help by moving you to a new room, that kind of care is at the heart of how we work.However, the issues you faced with room upkeep, cleanliness, and maintenance were disappointing to read. Stained walls, an unclean shower, marked towels, a leaking air conditioning unit, and a faulty television are all things our regular inspections should prevent. Our rooms are designed with thoughtful touches to the everyday essentials, delicately designed so you can make the most out of your stay, and we clearly didn't deliver on that.The missing ironing board and overall lack of attention to detail compounded the feeling that your stay didn't match the price you paid, and we are sorry for that.See you again soon.Take care,Marine Martens, Guest Service Manager

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