Melia Palma Bay

Recent Reviews: 1174

• User:Li C

  Trip type: Family

  Not recommend

  Invalid Date

  was not satisfied either for the service as „the level“, or the infrastructure as large suite in a 4 star superior hotel since the shower fixture was loose, adhesive backing of shampoo holder failed, and the worst part is even the bathroom sink fell off and almost hurt my mom. Even said the manager that they have been supervising and keeping every single infrastructure under maintenance..which I can’t agree..Along with the missing duvet’s cover and a service line without answering for twice…Yes, they did let us change the room eventually, but all the things were just pretty discomfort and disappointing.As a compensation, the lovely manager agreed to a 100 euros for parking fee refund and a late check out which I don’t really need for a 2765 euro hotel cost in total, and I signed a acceptance document that I have waived all my right to any kind of further escalate, to get the refund. All these things are just based on facts. Normally I don’t write any comments, but I try to write my experiences this time.

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• User:Eleanor F

  Trip type: Solo travel

  Great Hotel

  Invalid Date

  Lovely hotel. Close to the city centre and a good breakfast. Gym is small but sufficient, pool is lovely but sometimes difficult to get a bed.

• User:D D

  Trip type: Couples

  Extremely Disappointing Stay – Would Not Recommend

  Invalid Date

  This hotel was extremely poor in all areas. Unfortunately, the overall standard fell far below expectations, and I would not recommend staying here. Hotel Manager, Owner at Melia Palma Bay, responded to this review Dear Guest,Thank you for taking the time to share your feedback.We are genuinely sorry to learn that your experience did not meet your expectations. Providing a comfortable stay and attentive service is our priority, and it is disappointing to know that we did not succeed in delivering the experience you anticipated.While your comments are brief, we take them seriously as they highlight that several aspects of your stay fell short of the standards we strive to maintain. Feedback such as yours is important, as it helps us identify opportunities for improvement across all areas of the guest experience.We appreciate your visit and your honesty, and we hope that you may consider giving us another opportunity in the future to provide a stay that better reflects the quality and service we aim to deliver.Best regards,Guest Experience Manager

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• User:sam r

  Trip type: Couples

  Clean and Convenient, but Lacking Atmosphere And basic

  Invalid Date

  We found the hotel to be clean and tidy, and the reception team were friendly, helpful and welcoming.Our bedroom was probably the highlight. It was modern, clean and comfortable, and had everything we needed. The hotel is also in a convenient location, within walking distance of the centre of Palma, and we managed to find parking just down the road.That said, we found the hotel itself a little disappointing in terms of atmosphere and design. The interior felt quite dark and, with the extensive wood cladding, it reminded us slightly of a hospital. There wasn’t much natural light, and overall it felt quite basic and lacked the character and warmth you would expect from a hotel.The terrace also looked a little tired and could benefit from some TLC. We found some of the bar service slightly unprofessional too, with staff being quite loud. We also witnessed a meal order being completely mixed up, which unfortunately didn’t give the best impression.The exterior of the building is also quite unattractive, although this obviously isn’t something the hotel can easily change.Overall, this is a clean, modern and convenient hotel, and we think it would be a good choice for a one-night stay, particularly if you’ve just arrived in Palma or are looking for somewhere convenient before heading to the airport. However, for a longer stay, we felt it lacked the atmosphere and character we were looking for. Hotel Manager, Owner at Melia Palma Bay, responded to this review Dear Guest,Thank you for sharing your observations from your time with us.We are delighted to learn that you appreciated the cleanliness of the hotel, the comfort and design of your room, and the warm welcome provided by our Reception team. It is also gratifying to know that our location proved convenient for your visit to Palma.At the same time, we regret that certain aspects of the experience did not fully meet your expectations. Our hotel features a contemporary architectural style with a distinctive design concept, although we understand that atmosphere and aesthetics are very personal and may not align with every guest's preferences.We also appreciate your comments regarding the terrace and the service at our rooftop bar. Delivering attentive and professional service throughout the hotel is one of our priorities, and your observations have been noted and shared with the relevant teams for review.Thank you once again for sharing both the positive aspects of your visit and the areas where you feel improvements could be made. Guest feedback is invaluable in helping us continue refining the experience we offer.We look forward to welcoming you back.Best regards,Guest Experience Manager

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• User:Stay52999928713

  Trip type: Family

  Solid stay for reasonable price

  Invalid Date

  Overall good four star hotel. Room was clean; marble bathroom was nicely done. Hotel provided extra towels to use at pool or beach. Hotel is very close to airport and right across the street from the beach. Lots of restaurants in walking distance. Breakfast buffet has nice variety, but recommend to go before 9am. It closes at 10:30 and by 10am they seem to stop refilling buffet and it is very crowded. Pool was more for a quick dip than a swim and probably not big enough to keep kids entertained long. Chairs were hard to come by as they were all full in the first hour the pool opened, but you can grab one if you’re patient.We spent most of our time away from the hotel and only ate breakfast there so it’s proximity to local attractions, restaurants and the sea worked for us and at about half the price of posher hotels nearby. Hotel Manager, Owner at Melia Palma Bay, responded to this review Dear Guest,Thank you for taking the time to share such a detailed review.We are pleased to know that you appreciated our location, the cleanliness of our facilities, and the overall value of your stay.We appreciate your feedback regarding the breakfast service towards the end of the buffet hours, as well as the pool size and sunbed availability. Your comments are valued as we continuously look for ways to improve our guests' experience.We are especially pleased that you found our hotel to be a great value and an excellent base for exploring the local area, nearby restaurants, and the beautiful seaside surroundings. We hope to have the pleasure of welcoming you back on your next visit to MallorcaBest regards,Guest Experience Team

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