Hilton Garden Inn Sevilla

Recent Reviews: 2956

• User:ramsbrook

  Trip type: Family

  Could do better

  Invalid Date

  Nice enough hotel on the very edge of Seville. About 20 min taxi to the main sights in the old town. The showers good and beds comfy. As a Diamond member we got complimentary breakfast and 2 waters upon checkin. We were a bit disappointed on a couple of fronts. We had 3 separate bookings, and upon check in, one of the rooms was mistakenly re-charged again in full to our credit card, despite pre paying in full for all rooms upon booking months earlier. Despite bringing this to attention of reception the next day, it took further follow ups following departure to have the charge cancelled. Also NONE of the rooms (all 3 were separate bookings) had Hilton points awarded following the stay, despite booking direct with Hilton. This again took chase up with Hilton corporate over the following weeks to have the points awarded. We used the pool one of the days which has few sunbeds (considering size of hotel) and immediately behind the pool wall is a cement factory. The hotel should install high screening above the wall, as we had cement dust blowing over us whilst on our sunbeds. I was watching a movie on my iPad and the dust was so bad I could write my name in it on the iPad screen. Not great to be breathing that in. Breakfast was simple and hit the spot. Hilton Garden Inn Sevilla, General Manager at Hilton Garden Inn Sevilla, responded to this review Dear ramsbrook,Thank you for taking the time to share your detailed feedback following your recent stay with us. We are pleased to hear that you enjoyed the comfortable beds, good showers, breakfast, and the benefits provided as a Diamond member.That said, we sincerely apologize for the inconvenience caused by the duplicate charge to one of your rooms. We completely understand how frustrating it must have been to have to follow up several times, both during and after your stay, before the charge was cancelled. We also regret the delay and additional effort required to have the Hilton Honors points from your three reservations credited to your account. This is certainly not the level of service we strive to provide, and we truly appreciate your patience while these matters were being resolved.We are also sorry that your experience at the pool was affected by the surrounding environment and the presence of cement dust. We fully understand your concerns, particularly regarding the comfort and well-being of our guests using the pool area. Your comments will be shared with the relevant teams for further consideration.Thank you as well for your positive comments regarding our accommodation and breakfast. Your feedback is very valuable to us, as it helps us recognize what we are doing well while also identifying areas where we can improve.We sincerely hope to have the opportunity to welcome you back to Seville and provide you with the smooth, comfortable, and enjoyable experience you deserve.Warm regards,

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• User:Iltropea

  Trip type: Family

  We Reccommend it

  Invalid Date

  Overall, we had a very pleasant stay and would definitely recommend this hotel to other travellers.The location is very convenient, especially if you need to be close to the airport. Our room was spacious and comfortable, and the bathroom was also a good size. The only thing we missed was a bidet, but as Italians, we know that this is not always common abroad!Breakfast was decent, with a good selection, although there is probably some room for improvement. We didn’t have the chance to try the other hotel services, so we can’t comment on those.All in all, a positive experience and a good choice for a stay in Seville. We would happily recommend it. Hilton Garden Inn Sevilla, General Manager at Hilton Garden Inn Sevilla, responded to this review Dear Iltropea,Thank you very much for taking the time to share your experience and for recommending our hotel to other travellers.We are delighted to hear that you enjoyed our convenient location, particularly for access to the airport, as well as the spaciousness and comfort of your room and bathroom. We also appreciate your comment regarding the bidet and fully understand your perspective as Italian guests!Thank you as well for your feedback on breakfast. While we are pleased that you found the selection satisfactory, we appreciate your suggestion for further improvement and will certainly take it into consideration as we continue to enhance our offering.It was a pleasure having you with us, and we are delighted that you would happily recommend our hotel for a stay in Seville. We hope to have the opportunity to welcome you back in the future.Warm regards,

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• User:Coombsy70

  Trip type: Family

  Poor

  Invalid Date

  Reception on arrival was unfriendly, air con in the room didn’t work during the night, when we let r caption know in the morning they didn’t apologise but asked if we’d called them - which we didn’t because we were trying to sleep given it was the middle of the night.£6 for coffee, juice and toast - if you took a tiny pastry it was an additional £10. Our mistake but exceptionally poor breakfast for the price.Very disappointing from Hilton. Hilton Garden Inn Sevilla, General Manager at Hilton Garden Inn Sevilla, responded to this review Dear Coombsy70, Thank you for sharing your feedback. We are very sorry to hear that your stay did not meet the standards you expected from Hilton.We apologize that your welcome was not as friendly as it should have been and, more importantly, that the air conditioning issue disrupted your sleep. We understand that calling reception in the middle of the night was not a reasonable expectation, and we are disappointed that our response the following morning did not demonstrate the empathy and apology you deserved.We are also sorry that you found the breakfast disappointing and poor value. Your comments regarding the additional charge have been shared with the relevant team as we continually review the guest experience we provide.We appreciate you bringing these concerns to our attention and hope we will have the opportunity to provide you with a much better experience in the future.Regards,

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• User:özgür T

  Trip type: Friends getaway

  Hilton Quality, Comfort and Peace in Sevilla

  Invalid Date

  Hilton Quality, Comfort and Peace in SevilleHilton Garden Inn Sevilla was one of the hotels we truly enjoyed during our trip through Andalusia.From the moment you enter, you can feel the quality, elegance and comfort you expect from the Hilton brand. The hotel is beautifully maintained, and our room was exceptionally clean, comfortable and well organised.Its convenient access to Sevilla city centre is another great advantage. After spending a busy day exploring this wonderful city, returning to the peaceful and quiet atmosphere of the hotel was incredibly relaxing.The breakfast was excellent, with a very good selection and high-quality food. We also really enjoyed the hotel’s pub and restaurant; both the atmosphere and the service complemented the overall quality of our stay perfectly.With its elegance, cleanliness, comfort, peaceful atmosphere and excellent facilities, Hilton Garden Inn Sevilla is a hotel I would happily recommend to anyone visiting Sevilla. Hilton Garden Inn Sevilla, General Manager at Hilton Garden Inn Sevilla, responded to this review Dear Özgür Tuncay,Thank you very much for your wonderful review and for choosing Hilton Garden Inn Sevilla during your journey through Andalusia.We are delighted to know that you enjoyed the quality, comfort and peaceful atmosphere of our hotel, as well as the cleanliness and organisation of your room. It is especially rewarding to hear that returning to the hotel after exploring Sevilla provided you with a relaxing retreat.We are also pleased that you enjoyed our breakfast, restaurant and pub, and that the service contributed positively to your experience. Your kind recommendation means a great deal to our entire team.We truly appreciate your feedback and hope to have the pleasure of welcoming you back to Hilton Garden Inn Sevilla on your next visit to the city.Warm regards,Hilton Garden Inn Sevilla

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• User:SARAH M

  Trip type: Family

  Fabulous stay at the Hilton Seville

  Invalid Date

  Lovely Hilton hotel based within 10 mins drive of Seville centre. We arrived late at night & were welcomed by Ricardo at reception, he was friendly & very efficient. The accommodation is excellent, it is very tastefully designed & furnished. There is a good gym & lovely pool area with loungers. The rooms are clean, fantastic air conditioning, wide screen tv, fridge, small sofa & desk. The beds & pillows are very comfortable & we slept well. There is a well equipped bathroom with toiletries provided. The breakfast provides a large amount of choice & we also ate twice at the restaurant in the evening. Excellent selection of food with good prices. The staff were fabulous, nothing was too much trouble. It's around 15 mins from the airport & Ubers are quick & easy into the city (approx 13e). There is a bus stop a few mins walk as well as a supermarket. Seville is amazing & we will definitely book another stay here next year. It was nice to return to the calm of this beautiful hotel after a days sightseeing in Seville. Hilton Garden Inn Sevilla, General Manager at Hilton Garden Inn Sevilla, responded to this review Dear Compass11584,Thank you very much for your wonderful review and for taking the time to share such detailed feedback about your stay with us.We are delighted to know that you enjoyed our facilities, including the rooms, pool, gym, restaurant, and breakfast, and that our location was convenient for exploring the beautiful city of Seville. It is especially rewarding to hear that Ricardo made such a positive first impression with his warm welcome and efficient service. We will be sure to share your kind words with him and the rest of the team, they will be thrilled to know they helped make your stay so memorable.It is fantastic to hear that you found our hotel to be a peaceful retreat after your days of sightseeing. Your comments are a great source of motivation for all of us.We truly appreciate your recommendation and are already looking forward to welcoming you back next year for another fabulous stay.Kind regards,Hilton Garden Inn Sevilla team.

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