Hotel Gran Bilbao

Recent Reviews: 4993

• User:MargaretMcComb

  Trip type: Friends getaway

  Not as expected ??

  Invalid Date

  A disappointing experience!ProsHotel is a 10 minute walk out of Bilbao and has underground parking ( although expensive ) which is a bonus with motorbikes. Staff on check in efficient and friendly enough. Reception area bright and airy. Rooms large and clean (more to come). Bed very comfortable and a good powerful shower. Breakfast outstanding ( but expensive) with a very varied selection of hot and cold food and good coffee. Food replenished regularly. ConsFor whatever reason we were given a disabled room which was fitted out for a wheelchair user! On checking other rooms were still available to book so I fail to see the reason behind this. Surely this room should have remained free for someone who required those adaptions in the event of the hotel receiving such a booking. The room was noisy and it was easy to hear others using either their toilet or shower as well as moving about their room. Not just what you expect in a hotel of this standard. The dining room was very cold and generally empty at dinner but this did not deter the fairly abrupt staff from rushing us through our meal. The menu was limited and food average. As previously stated both breakfast and parking came with a hefty price tag.

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• User:Mia B

  Trip type: Friends getaway

  City break

  Invalid Date

  Wow, what a great experience myself and my mother have had. The hotel was absolutely amazing, so clean, well kept… room cleaned every single day. The hotel itself was a 10 min walk from the Old Town. The member of staff in the hotel his name was Asier is the most welcoming, kind and funniest I have ever met in my travels, He was absolutely amazing, so attentive. He knew our drinks order the minute we arrived into the hotel and brought it straight to us without having to ask. He asked us how our day was everyday, if we needed anything in particular and etc he gave us recommendations to visit and we visited his hometown without his recommendation and we laughed about it , what an absolute joy it was to be in the presence of this wonderful man and what a credit he is to your hotel brand. I think to be honest he made our experience a 10/10 thank you Asier, big hugs from Ireland Mihaela Nehnici, Guest Services / Front Office at Spirit Hotel Gran Bilbao, responded to this review Hi Mia,What a joy to read about your stay with your mum. It means a lot to hear you both felt so well looked after and comfortable at Spirit Hotel Gran Bilbao. Having the Old Town a short stroll away and the bus right outside does make getting around Bilbao effortless, and it is great that this suited your plans.A special thank you for mentioning Asier. Genuine connections are at the heart of what we do, and your story captures that perfectly. Remembering your favourites, checking in on your day, sharing tips and a bit of laughter along the way is exactly the kind of care we value. We will make sure he sees your message.We hope to welcome you back from Ireland for another visit soon.MihaelaGuest Experience Manager

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• User:JustineS1128

  Trip type: Couples

  Highly recommend

  Invalid Date

  Fantastic hotel, excellent & friendly service, sparkling clean room with a view. I highly recommend this hotel. There is a bus stop outside but we walked the 10 min into the old town. Mihaela Nehnici, Guest Services / Front Office at Spirit Hotel Gran Bilbao, responded to this review Hi Justine,Thank you for such a wonderful shout-out. It is great to hear you enjoyed the view, the spotless room, and the warm welcome from the team. Genuine human connections are at the heart of what we do, so your mention of friendly service means a lot to us.You made the most of the location too. Having a bus stop right outside and the Old Town just about a 10-minute stroll away makes exploring Bilbao feel effortless, and we love that it worked so well for your plans.We hope to have you back at Spirit Hotel Gran Bilbao on your next visit to the city.MihaelaGuest Experience Manager

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• User:Cal_Travel_Lover

  Trip type: Family

  Good value in Bilbao; creative decor; helpful, cheerful service

  Invalid Date

  Our family of 5 adults stayed here for 3 nights in August, including breakfast and parking. Because it is so difficult to park in central Bilbao itself, we mostly took taxis for our meals and visits. The onsite parking was convenient but a challenge to navigate the winding descent to the garage. Our rooms were quite nice with good value because we were away from the center of town. The breakfast buffet was well stocked and tasty. We had friendly, good and prompt service. Recommend this hotel Mihaela Nehnici, Guest Services / Front Office at Spirit Hotel Gran Bilbao, responded to this review Hi Cal_Travel_Lover,Thank you for choosing Spirit Hotel Gran Bilbao for your family stay and for recommending us. It is great to hear the rooms worked well for your group and that the team looked after you with friendly, prompt service. What makes a stay special for us is the people, and those simple, attentive moments that help you feel at home.For future visits, our private, secure garage has direct lift access to reception. If the ramp feels tight, reception is happy to guide you through the circulation, or you can park once and make the most of the bus stop at our door or the easy 10-minute walk to the Old Town. While we are outside the city center, many guests appreciate the calm setting with straightforward connections to Bilbao’s main sights.We are also glad breakfast set you up for the day. Beyond the classics, there are vegan, gluten-free and lighter choices made with fresh ingredients so everyone in the family can find something that suits them. Families often tell us the spacious rooms and that inclusive breakfast make travel feel effortless.We hope to welcome you all back on your next Bilbao trip.MihaelaGuest Experience Manager

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• User:mediamamaLA

  Trip type: Couples

  Proof That Great Staff Can Make a Hote

  Invalid Date

  I’ll admit, my first impression of the Spirit Hotel wasn’t great. When we walked in, there was an antiseptic smell, and at first glance the location felt a little removed from everything we wanted to do. I remember thinking, “Uh-oh… did I make the wrong choice?”And then we met the staff.It’s amazing how quickly wonderful people can completely change your experience of a hotel. Sandra was an absolute ray of sunshine—endlessly enthusiastic, warm and ready to help with absolutely anything. She helped us choose pinxtos spots, navigate a festival, and even find a laundromat (hotel laundry is way too expensive). Every question was met with a smile and a genuine “can-do” attitude.Tatiana at the front desk couldn’t have been kinder or more helpful either. Between the two of them, any reservations I had when we arrived quickly disappeared.By the time we left, my opinion of the Spirit Hotel had completely changed. Turns out the location was only a 15 minute walk from old town. It was a great reminder that a hotel ‘s rooms or location are just part of the picture—it’s about the staff who truly make your stay special. Spirit Hotel is truly defined by the wonderful people who work there, and Sandra and Tatiana made our stay. Mihaela Nehnici, Guest Services / Front Office at Spirit Hotel Gran Bilbao, responded to this review Hi MediamamaLA,Thank you for sharing this thoughtful review. It is heartening to hear how your stay evolved once you connected with the team. Those warm, genuine interactions are exactly what we value most, and Sandra and Tatiana will be thrilled to know they made such a difference. For us, the small gestures and real conversations are what turn a visit into a memorable stay.About the location, many guests find it convenient once they settle in. Bilbao’s Old Town is an easy stroll from our door, and there is also a bus stop right outside, so getting around the city is straightforward whether you are walking or hopping on public transport.We hope to welcome you back to Spirit Hotel Gran Bilbao for more local tips and an even smoother experience next time.MihaelaGuest Experience Manager

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