ILUNION Bilbao Hotel

Recent Reviews: 1666

• User:combebelle

  Trip type: Solo travel

  Functional and cost effective mid range hotel

  Invalid Date

  good quiet location, near parks, easy to walk to meetings in the city. Room was good size but temperature control erratic. breakfast ok but not much local food apart from the various pastries.

• User:Printassia J

  Trip type: Business

  Slamming doors, loud construction, heavy blankets, no help from staff

  Invalid Date

  I am overnighting at this hotel. The hotel is clean. I like the room I have. It's nearby food places. Very good location. slow checkin, but the person who assisted me was pleasant. The quality of the hotel is an 8My reason for the 1 star review is due to my neighbor. this little boy and another female would not stop slamming their room doors and it shakes my entire room. Bamming on other doors. The floor is quiet yet him and an older female for over 3 hours are just in and out of two rooms slamming the doors each time, and it is aggravating, and I could not get any sleep. I called the reception desk about it, and all a sudden the receptionist can no longer understand or speak English. The Hotel did absolutely nothing about it. I had to.I had to sit outside my door just now to see what the hell is the problem. Because it's 12:30am and I cannot sleep because of this. It was very intentional because the moment the guest realized I saw it was them who it was going in and out of the rooms and slamming the doors, and I began arguing and cursing about it directly to them, it stopped.Then 8am that morning, a few hours later, I am awaken by construction workers banging steel outside my hotel window and more door slamming from other guestThen all night I am sweating in my sleep from being under such a thick blanket. Remove the blanket, still sweatingIt was the worst sleep and stay.Terrible experience!

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• User:Pauline N

  Trip type: Couples

  Great location

  Invalid Date

  Excellent location for rugby. Very clean but music from nightclub could be heard on 4th floor

• User:john v

  Trip type: Solo travel

  Disappointing

  Invalid Date

  This hotel was a real let-down. Check-in was painfully slow and badly organised, with staff appearing overwhelmed by their own process. Unfortunately, some members of staff also came across as borderline rude rather than helpful.The biggest issue was the room itself. On entering, there was a strong sewage smell coming from the bathroom. When I asked to move rooms, I was initially told to wait while maintenance investigated instead of being offered an immediate solution. Only after further discussion did they finally agree to move me.The restaurant and bar also lacked any atmosphere whatsoever — it honestly felt lifeless throughout the stay.To make matters worse, housekeeping cleaned the room on day two but forgot to leave any towels. After calling reception, it still took around 20 minutes for replacements to arrive.Overall, a very underwhelming experience with poor service standards throughout. A real shame, as the hotel itself could have potential if management improved the customer experience.

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• User:E5930OBmarys

  Trip type: Couples

  Disappointed

  Invalid Date

  I would not recommend or ever stay at this hotel again . Room was ok , clean bed and bathroom . More like a hostel than hotel . Came back to have a drink in the bar at 10.50 to be told it was closed and this was a Saturday night . Music blaring over head from the time we arrived . Not a good experience