Kreuz Bern Modern City Hotel

Recent Reviews: 276

• User:ljkad

  Trip type: Solo travel

  Very good stay

  Invalid Date

  Great location - less than 10 minutes from the train station and close to restaurants/shops/bars. Staff were friendly and welcoming. Rooms were large and clean - only a small bit of dust on the extractor fan in the bathroom. Modern rooms and shower was powerful. Slept well considering the location - it gets very noisy at night as lots of bars close by but that is to be expected. No kettle in the room but there was a tea/coffee station on the 4th floor. Good selection of food at breakfast. Overall, a great stay and would stay here again. Roger Burkhardt, Geschäftsführer at Kreuz Bern Modern City Hotel, responded to this review Dear GuestThank you very much for your detailed and wonderful review. We are delighted to hear that you had a very good stay with us and that you appreciated our central location, friendly and welcoming team, as well as our spacious, clean and modern rooms.It is also great to hear that you enjoyed the powerful shower, slept well despite our lively central location, and appreciated the selection at breakfast. We are especially pleased that you would choose to stay with us again.Thank you as well for pointing out the small amount of dust on the bathroom extractor fan. We are sorry that this was overlooked and will make sure to pass your comment on to our housekeeping team.Regarding the noise at night, our central location does unfortunately mean that there can be some street noise, particularly in the evenings when the nearby bars and restaurants are closing. We appreciate your understanding.We are also pleased that you were able to make use of our tea and coffee station on the 4th floor, even though there is no kettle in the rooms.Thank you again for taking the time to share your experience. We would be delighted to welcome you back to Bern for another great stay.Kind regards

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• User:Patrizia-Caserta

  Trip type: Couples

  Excellent location and management, with some useful tips for travelers

  Invalid Date

  Excellent location and management, with some useful tips for travelersThe Kreuz Hotel boasts an enviable and strategic location, just a short walk from Bern’s historic center and a few hundred meters from the main train station. The rooms are spacious and very clean, and the reception staff is generally welcoming and kind.A special note of praise goes to the management: the leadership demonstrated outstanding competence, a rare ability to listen, and took full responsibility for addressing our issues effectively.Finally, two tips for future guests:First, when paying by debit or credit card at the POS, always choose to pay in the local currency (CHF) rather than your home currency. This will prevent you from being charged particularly unfavorable exchange rates.Second, if you decide to have dinner at the hotel restaurant (Bärenhöfli), be sure to specifically ask for tap water. Tap water in Switzerland is excellent and doing this will save you from unexpected surprises on your bill.Recommended for its location and management. Roger Burkhardt, Geschäftsführer at Kreuz Bern Modern City Hotel, responded to this review Dear GuestThank you very much for your detailed and thoughtful review. We are delighted that you appreciated our central location, the cleanliness and comfort of our rooms, and the warm welcome from our team.We are especially pleased by your kind words about our management. It means a great deal to us to know that you felt listened to and well supported, and that we were able to address your concerns to your satisfaction.Thank you also for sharing your helpful tips with future guests. We truly appreciate you taking the time to recommend our hotel and hope to have the pleasure of welcoming you back to Bern in the future.Kind regards

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• User:wearyTravellerUk

  Trip type: Solo travel

  Disappointing

  Invalid Date

  The reception staff are professional, friendly and helpful. So far, so good.The room was small - basically a 3/4 bed, small wardrobe and a desk. OK - I wasn't spending much time in the room, so that didn't bother me. Good parts: The bed was comfy and the shower had lovely hot water. I didn't hear my neighbours (if there were any). Network connectivity was good. There's a little library on the 5th floor. Free bus ticket given by the hotel. What did bother me was:1) The floor was gritty - as if it hadn't been cleaned2) I dropped something and in retrieving it I noticed that a previous room user had left some items under the bed, which was very dusty. The rest of the room also hadn't been dusted for some time. (see pic)3) There was only one pillow which seems particularly stingy4) Only one towel - not even the standard small and large. I went to reception to fetch another one but it was withdrawn by cleaning staff the next day so one towel is obviously policy5) There is no hook to hang up your coat. This is not an expensive item but makes a big difference. You hardly want to hang your wet coat in the wardrobe to drip on your shoes. 6) No kettle in the room (just a room on the 4th floor for all guests, which you can't exactly use in your night attire)7) The safe was wonky and I ended up not using it8) There was a bell tower outside my room. (see pic) The bell rings hourly 24hours a day. Sleeping is challenging with this kind of noise.9) No iron in the room. You have to fetch one from reception. You do not get an ironing board and the room desk is too small - so you have to kneel on the floor to iron. Not a big deal but meh 10) Breakfast was underwhelming. The boiled eggs were cold. The offering was sparse compared to hotels I recently stayed in, in Porto and Prague where the breakfast set me up for the day. And .... the rooms there cost less than this oneI expected so much from this Bern hotel - the disappointment is real Roger Burkhardt, Geschäftsführer at Kreuz Bern Modern City Hotel, responded to this review Dear guestThank you very much for taking the time to describe your stay in such detail. We are delighted to hear your praise for our reception team, the comfortable bed, the peaceful atmosphere and the practical extras such as the library and the free bus tickets. It is wonderful to hear that you have fond memories of certain aspects of your stay.At the same time, we very much regret that your room did not meet your expectations in several respects. In particular, with regard to cleanliness, facilities and comfort. We sincerely apologise for the uncleaned floor and the forgotten items under the bed. This is in no way in line with our standards, and we have already discussed your comments internally and are now taking the necessary steps.We also take your other feedback seriously, regarding the missing second towel, the pillow, the wardrobe space and the kettle. Thank you very much for these valuable suggestions.As far as the bell tower is concerned, we understand your concern. Unfortunately, we have no influence on its timing, but we are happy to inform you in advance about the location of the quieter rooms in our hotel if required.We hope that you will give us another chance despite the shortcomings mentioned – and that we will be able to convince you with an all-round successful stay during a future visit.Kind regards

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• User:Susan B

  Trip type: Couples

  Nice place

  Invalid Date

  Cool hotel in a great location, right in the heart of Bern. We got a room facing the back so noise was not a problem. The roof deck isn't fancy but wow, those views! Roger Burkhardt, Geschäftsführer at Kreuz Bern Modern City Hotel, responded to this review Dear guest,Thank you very much for your positive feedback on your stay with us!We are delighted that you enjoyed our central location in the heart of Bern and that your quiet room at the rear contributed to a pleasant stay. It is particularly nice to hear that you remember our roof terrace – the view of the city and the mountainsis indeed something very special.We look forward to welcoming you back again soon.Best regards from Bern.

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• User:TorontoTraveller54

  Trip type: Family

  Well-located in Bern's old town

  Invalid Date

  Our family of 5 stayed here earlier this month and had two different experiences. The first thing to know is the hotel is undergoing renovations, resulting in an 'old' section and a 'new' section. My daughter and her husband had a room in the new section and it was fantastic - bright, airy, nice view, and working air-conditioning. My husband, son and I had a triple room in the old section with no view, scaffolding right outside the window, and poor AC. I did contact the front desk and, while there was no room available for us in the new section, they did respond right away and provided us with rotating fans which made a noticeable difference. Unfortunately the hotel restaurant was closed for renovations, however there is a breakfast buffet included with the stay which was a nice way to start every day. The hotel is very well-located in Bern's old town, walking distance from the train station. My suggestions to the hotel to improve guests' comfort are to provide mini-fridges in every room, and to have an ironing board available on request. Roger Burkhardt, Geschäftsführer at Kreuz Bern Modern City Hotel, responded to this review Dear guestThank you very much for taking the time to describe your stay with us in such detail. We are delighted that you enjoyed the location of our hotel and the room your daughter and son-in-law stayed in, which is in the newly renovated part of the hotel.We regret that your triple room in the part of the hotel that has not yet been renovated did not meet your expectations. We would like to thank you all the more for your patience and understanding in view of the ongoing renovation work. We are pleased to hear that our reception team responded quickly and provided you with fans. Thank you also for your valuable comments on the room amenities – we will gladly take your suggestions regarding a mini fridge and ironing board into consideration and examine how we can implement them in the future.We would be delighted to welcome you back on a future visit, perhaps once all the renovation work has been completed.We hope to see you again soon.Sunny greetings from Bern.

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