Centara Watergate Pavillion Hotel Bangkok

Recent Reviews: 3649

• User:Mayad A

  Trip type: Solo travel

  Perfexcellent 🫡

  Invalid Date

  angkokI recently stayed at Centara Watergate Pavilion Hotel Bangkok and had an outstanding experience from start to finish.The Front Office team provided a warm welcome and a smooth check-in process. They were professional, friendly, and took the time to clearly explain all the hotel facilities, which made me feel comfortable from the moment I arrived.One of the highlights of my stay was the Cense Spa. The experience was exceptional, from the welcome flower tea to the relaxing treatment and thoughtful farewell service. The staff were attentive and made the entire visit memorable.I also spent time at WALK Rooftop Bar, which offered one of the best atmospheres I have experienced in Bangkok. It was a perfect place to relax and enjoy the evening.The in-room dining exceeded my expectations. The Fish & Chips was delicious, and the fruit platter was so fresh and enjoyable that I ordered it several times during my stay.The hotel's location is excellent, making it convenient for shopping and exploring the city. I also enjoyed the pool area, which was a great place to unwind after a busy day.Overall, every aspect of my stay exceeded my expectations. The service, facilities, dining, and hospitality were all exceptional. I highly recommend Centara Watergate Pavilion Hotel Bangkok and look forward to returning at the end of 2026. Sanon Wilaiwongs, General Manager at Centara Watergate Pavilion Hotel Bangkok, responded to this review Dear Munawar Ali,Thank you very much for your wonderful review following your recent stay with us at Centara Watergate Pavilion Hotel Bangkok and for awarding us a perfect 5/5 rating. We are truly delighted to learn that every aspect of your stay exceeded your expectations.Your kind words about our Front Office team are greatly appreciated. Providing a warm welcome and ensuring a seamless arrival experience are among our top priorities, and we are pleased to know that our team made you feel comfortable from the moment you arrived.We are also thrilled that you enjoyed your experience at Cense Spa. It is rewarding to hear that the thoughtful touches, relaxing treatment, and attentive service made your visit memorable. Your compliments will certainly be shared with the spa team.It is equally wonderful to know that you had such an enjoyable time at WALK Rooftop Bar and appreciated the vibrant atmosphere. We are delighted that our in-room dining offerings, especially the Fish & Chips and fresh fruit platter, exceeded your expectations and became highlights of your stay.Thank you as well for your kind comments regarding our convenient location and pool facilities. We are pleased that these contributed to a relaxing and enjoyable visit while exploring Bangkok.Your recognition of our service, facilities, dining experiences, and hospitality is truly encouraging for all of us. It was our pleasure to have you as our guest, and we are honored by your recommendation.We look forward to welcoming you back at the end of 2026 and creating another exceptional experience for you.Warm regards,Sanon WilaiwongsGeneral Manager

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• User:Tarun M

  Trip type: Business

  Super stay.

  Invalid Date

  Excellent service. Was given early checkin and a small late check out by Ms Kiki.Service good.Ideal location for shopping. Sanon Wilaiwongs, General Manager at Centara Watergate Pavilion Hotel Bangkok, responded to this review Dear tarunmaru,Thank you very much for your wonderful 5/5 review and for choosing to stay with us at Centara Watergate Pavilion Hotel Bangkok.We are delighted to hear that you had a super stay and that our service contributed to a memorable experience. Your kind recognition of Khun Paphawarin (Kiki), our Guest Service Agent is especially appreciated. We will be pleased to share your compliments with her for assisting with your early check-in and late check-out arrangements. Feedback such as yours is a great encouragement to our team.We are also glad that you enjoyed our convenient location in the heart of the shopping district, making it easy for you to explore and enjoy the surrounding area.Thank you once again for staying with us and for your kind words. We truly appreciate your support and look forward to welcoming you back for another excellent stay in the near future.Warm regards,Sanon WilaiwongsGeneral Manager

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• User:Adeline Y

  Trip type: Family

  Great service

  Invalid Date

  Great stay, clean and good location. Hotel staff always help out in opening, closing and carrying luggage to car, namely A and Khom. They are very friendly and full of smiles. Great service. Sanon Wilaiwongs, General Manager at Centara Watergate Pavilion Hotel Bangkok, responded to this review Dear 617adeliney,Thank you very much for your wonderful review and for choosing to stay with us at Centara Watergate Pavilion Hotel Bangkok.We are delighted to hear that you had a great stay and enjoyed our clean accommodations, convenient location, and the service provided by our team. Your kind recognition of Khun Wanlop (A) and Khun Nikhom (Khom) is especially appreciated. We will be sure to share your compliments with them, as they will be delighted to know that their friendliness, warm smiles, and helpful assistance with your luggage contributed positively to your experience.Thank you once again for staying with us and for your encouraging feedback. We look forward to welcoming you back for another enjoyable stay in the near future.Warm regards,Sanon WilaiwongsGeneral Manager

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• User:NN N

  Trip type: Family

  First impression

  Invalid Date

  This was our first visit, and we would like to compliment Mr. Champ at the front desk for being very helpful and providing us with great information. Thank you for the warm hospitality and for making a great first impression. Sanon Wilaiwongs, General Manager at Centara Watergate Pavilion Hotel Bangkok, responded to this review Dear 878nnn,Thank you very much for choosing to stay with us at Centara Watergate Pavilion Hotel Bangkok and for taking the time to share your wonderful feedback as well as excellent rating 5/5.We are delighted to learn that your first visit left such a positive impression. Your kind words regarding Khun Phachara (Champ), our Assistant Front Office Manager are greatly appreciated. We are pleased to know that his helpful assistance, valuable information, and warm hospitality contributed to making your arrival experience enjoyable and memorable.Your compliments will be shared with Khun Phachara and our Front Office team as recognition of their efforts in delivering exceptional guest service.Thank you once again for staying with us and for your generous review. We look forward to welcoming you back for another pleasant stay in the near future.Warm regards,Sanon WilaiwongsGeneral Manager

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• User:H8879MInicolat

  Trip type: Family

  A Decade of Excellence: Our Home Away from Home in Bangkok!

  Invalid Date

  My 100% honest review for Centara watergate pavilion hotel! My family and I have been staying at the Centara Watergate Pavilion Hotel since 2014, and after more than a decade of loyal visits, they never cease to amaze us. Every trip to Bangkok is made perfect because of the outstanding hospitality here.The warmth starts the exact moment you arrive. The entrance staff are consistently friendly, polite, and incredibly helpful. A special shout-out to **the team in the black polo shirts**—their dedication is truly impressive! Every single time we arrive, they immediately open the car door and diligently check the seats for any left-behind items. It is such a kind, thoughtful gesture. Up on the 9th floor, the reception team is fantastic, professional, and efficient, and their welcome drink is incredibly refreshing and thirst-quenching.The location is excellent and highly accessible. We always take the Airport Rail Link from BKK airport to the second-to-last stop (Ratchaprarop) the ticket cost 45 thai baht per person. From there, it is an easy, clean, and flat 10-minute walk to the hotel, with 7-Elevens and great local food spots along the way. It is also just a 5-minute walk to the famous chicken rice restaurant and 10 minutes to CentralWorld.The lobby, seating areas, and rooms are always immaculate. We especially love that the room floors are not carpeted, which keeps everything feeling fresh. The noise insulation is incredible. We have never heard any outside or hallway noise, which is so important for a great quality of sleep.The rooms are bright, comfortable, and smell wonderful. If you prefer a darker room, don't worry—their curtains cover the windows perfectly.Last but not least! Please try the massage at entrance level, most of therapists are skilled, experienced and attentive. To enjoy a relaxing massage to finish your day!Thank you to the phenomenal team at Centara Watergate Pavilion for maintaining such high standards for over ten years. We look forward to many more stays! Sanon Wilaiwongs, General Manager at Centara Watergate Pavilion Hotel Bangkok, responded to this review Dear H8879Minicolat,Wow! Thank you so much for this incredible 5-star review and, more importantly, for making us your "home away from home" in Bangkok since 2014! Having your family stay with us for over a decade is the highest honor our team could ask for.We are absolutely thrilled to hear that our Security Guard at hotel entrance in the black polo shirts continues to impress you with their proactive care, I will be sure to share your special shout-out with them, as well as our 9th-floor front desk team! It is wonderful to know that you enjoy our convenient location, the spotless, carpet-free rooms, and a relaxing massage at the end of your day.Thank you for your amazing loyalty and for sharing your wonderful tips for other travelers. We already look forward to welcoming you and your family back for many more years of excellence!Once again, thank you for continued support our hotel, Centara Watergate Pavilion Hotel Bangkok.Warmest regards,Sanon WilaiwongsGeneral Manager

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