Dusit Thani Laguna Phuket

Recent Reviews: 3047

• User:Gillian W

  Trip type: Family

  peaceful haven

  Invalid Date

  Great location easy reach of other Phuket areas. This hotel is so peaceful with a beautiful setting. Great room with all you need , had ocean view which was great could hear the waves at night. Very clean with prompt room service . The best bed and pillows. Had a great stay would recommend and love to go again. Trip779974, at Dusit Thani Laguna Phuket, responded to this review Dear Gillian W,Thank you for your kind feedback regarding your recent stay at Dusit Thani Laguna Phuket. We are delighted to hear that you enjoyed our peaceful atmosphere, beautiful setting, and your ocean view room. It is also wonderful to know that you found our accommodations comfortable and our service prompt. Your recommendation means a lot to us, and we look forward to welcoming you back for another memorable stay.Warmest regards,Waraporn AngsupasirikulManager - Guest Excellence

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• User:cristinahSydney

  Trip type: Family

  Best hotel in Phuket

  Invalid Date

  We (couple with a toddler) just finished a truly relaxing, wonderful 2-week stay in this charming hotel. From start to finish, we were treated exceptionally well by a courteous, well trained and ever-smiling staff. The peaceful location is spectacular (sunset drinks in the Horizon lounge a must), the amount of greenery and casuarina trees very soothing, and all restaurants were sampled and enjoyed. We had lovely breakfasts daily, our toddler munching on a variety of Western and Asian dishes. we had an Italian dinner with excellent chef Massi one night, a superb Thai dinner another night and several visits to the relaxed beach club-vibey restaurant Casuarina. This hotel is small enough to feel personal but big enough to entertain us for 2 weeks. Its a great base for everything and we organised diving and snorkelling from here. If you need a babysitter, be sure to ask for Kate. Our daughter adored her! We will definitely be back. After the Dusit we stayed at another big chain hotel in Phuket and we really missed our Dusit family! Overall it was the lovely staff from Bell porters to wait staff, to pool attendents, to reception staff, to singers, to masseurs, to housekeeping and everyone basically which made our stay so special. Trip779974, at Dusit Thani Laguna Phuket, responded to this review Dear CristinahSydney,Thank you very much for your wonderful and detailed feedback.We are truly delighted to hear that you and your family had such a relaxing and memorable two-week stay with us, and that you consider our resort the best hotel in Phuket. It is especially rewarding to know that our team’s courteous, attentive, and warm service made such a lasting impression throughout your stay.We are pleased that you enjoyed our peaceful setting, the lush greenery, and special moments such as sunset drinks at Horizon Lounge. It is also wonderful to know that you explored and enjoyed our dining experiences, from Italian cuisine with Chef Massi to Thai specialties and the relaxed atmosphere at Casuarina.We are especially happy to hear that your little one had such a lovely time and that Kate made such a meaningful connection — your kind words will certainly be shared with her.Your appreciation for our entire team across all departments truly means a great deal to us. Creating a warm, personal, and welcoming environment for our guests is at the heart of what we do, and we are so pleased that you felt part of the “Dusit family.”Thank you once again for your kind recommendation. We very much look forward to welcoming you back for another wonderful stay in the future.Warm regards,Waraporn AngsupasirikulManager – Guest Excellence

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• User:ben_constadore

  Trip type: Solo travel

  A great hotel for a relaxing break

  Invalid Date

  This is a beautiful, friendly and well located hotel. The staff are unfailingly pleasant and helpful. Breakfast is tasty and plentiful. It would be hard to find fault - especially following a short airport transfer too. Waraporn Angsupasirikul, Other at Dusit Thani Laguna Phuket, responded to this review Dear Ben-Constadore,Thank you very much for your kind and thoughtful feedback.We are delighted to hear that you had a relaxing and enjoyable stay with us. It is especially rewarding to know that you appreciated our beautiful surroundings, convenient location, and the warm, helpful service provided by our team.We are also pleased that you enjoyed our breakfast selection and found it both tasty and plentiful. Your kind words truly mean a great deal to us.We hope to have the pleasure of welcoming you back again for another relaxing break in the near future.Warm regards,Waraporn AngsupasirikulManager – Guest Excellence

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• User:Lobster155019

  Trip type: Friends getaway

  Relaxing get away

  Invalid Date

  Travelled to this resort with family. Beautiful room, clean resort , nice beach. Shout out to Tiffy, she made the dining experience memorable from the breakfast at the club to Thai dishes by the pool. Trip779974, at Dusit Thani Laguna Phuket, responded to this review Dear Lobster155019,Thank you very much for sharing your lovely review.We are truly delighted to hear that you had a relaxing getaway with your family and enjoyed our beautiful rooms, clean surroundings, and nice beach. It is especially rewarding to know that your dining experiences were memorable.A special thank you for recognizing Tiffy—she will be so pleased to hear your kind words. We will be sure to share your compliments with her and the team.We sincerely look forward to welcoming you and your family back again for another wonderful stay.Warm regards,Waraporn AngsupasirikulManager – Guest Excellence

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• User:MVOwner

  Trip type: Family

  If you think the world is lacking love, stay at the Dusit Thani Laguna Phuket where you will find it in abundance

  Invalid Date

  This was our 13th trip to the Dusit Thani Laguna Phuket and for us it has always been heaven and without doubt our second home. It is certainly our home from home and we look forward to returning in March each and every year.Before speaking about the staff and how they contribute to our happiness, it is worth noting that since March 2025 there has been a substantial step change in the investment spent on the hotel's upkeep. Whilst the hotel was opened in 1988 to royal fanfare and built in a traditional thai style, the hotel has never looked architecturally dated and this year there have been significant visual improvements to the hardstanding areas, additional green shrubbery providing more privacy and a substantial renovation to the Casuarina Beach restaurant which now looks purposeful, modern and has a fabulous menu.The primary reason we have returned on so many occasions is due to the most wonderful and caring staff many of whom we know on a personal basis.The General Manager, Samir who is clearly a very skilled hotelier has always been extremely charming, efficient and very keen to spend time with guests and listening to their feedback. I certainly feel that he listens hard to the guests and has a real stake in the success of the hotel. The Reservations Manager Jirapong is always very communicative remotely via email and in person when we speak to him in resort, he listens to all our needs and responds promptly and efficiently.Then there is Waraporn, the Guest Experience Manager who requires no introduction and is the most quintessential example of Dusit Thani Laguna Phuket charm. Every year, meeting Waraporn is an event in itself of unrivalled happiness.So to speak about the day-to-day staff. There are the truly beautiful smiley girls working seamlessly as a team at either the Horizon Lounge or Casuarina Beach restaurant including Orawan (G), Thipsuda, First, Jamaree and Pum Pui. Up in the Horizon Lounge the evening bursts into life by the wonderful singing of Dhonna Quinto Campos and her colleague. It is Dhonna's singing that make the lovely evenings come alive and so much more special with her wide ranging singing catalogue which she tailors to the guests. The Dusit would simply not be the Dusit at all without Dhonna.We have breakfast and afternoon tea in La Trattoria and these are made special by Pui, Ew, Paula, Mod, Kanika and this year the beautiful new young lady Poi who walked around with elegance. They collectively always greet us like old friends with their happy smiles and perfect service. They even remember to ensure our tea pots have 2 bags and that fresh mango is in plentiful supply!We were very saddened indeed this year to learn of the departure of our friend of 13 years Supaporn Panan (Susie) and must say that over those years she has simply been the most lovely most pleasant member of staff that we have had the privilege to call a friend. Best of luck and all our love in the world to you and your beautiful young family our good friend. Additionally, the very skilled Russian speaking gentleman Ilya also departed when we were in resort, this was also very saddening as he was always someone we could rely on to help us should we require assistance. We love to return to the Dusit Thani Laguna Phuket and that is in the main due to the wonderful loving staff which we are happy to call friends. All our love as always xxxx Trip779974, at Dusit Thani Laguna Phuket, responded to this review Dear Khun Paul,Thank you for taking the time to share your heartfelt reflections about your recent stay at Dusit Thani Laguna Phuket. It brings us immense joy to learn that our hotel continues to serve as your second home and that you find comfort and love in the experiences we strive to provide.We are particularly grateful for your acknowledgment of the substantial investments made in the hotel's upkeep. Our commitment to maintaining the grandeur and beauty of our property, which opened its doors in 1988, is unwavering. The enhancements to our hardstanding areas, the increased greenery, and the renovations to the Casuarina Beach restaurant are all part of our effort to ensure that our guests enjoy a modern yet traditionally Thai atmosphere.Your kind words about our staff are deeply appreciated. Each team member plays a vital role in creating memorable experiences for our guests, and it is gratifying to know that you have formed such meaningful connections with them over the years. The enthusiasm and dedication of our staff aim to ensure that you feel welcomed and valued each time you visit.We also acknowledge your sentiments regarding the departures of some of our staff. It is always difficult to say goodbye to valued members of our team, but we will ensure that their contributions are remembered fondly. We will continue to provide the same level of service and hospitality that has kept you returning to us year after year.We look forward to welcoming you back in March and hope that your next visit will be just as delightful. Thank you once again for your unwavering support and love for Dusit Thani Laguna Phuket.Warmest regards,Waraporn AngsupasirikulManager - Guest Excellence

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