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The Retreat Palm Dubai MGallery by Sofitel

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The Retreat Palm Dubai MGallery by Sofitel

locationJumeirah, Dubai, United Arab Emirates

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About The Retreat Palm Dubai MGallery by SofitelAbout The Retreat Palm Dubai MGallery by Sofitel

location

Ideal for beach holidaymakers and families, this resort lies in Dubai, right by the sea. Dubai (DXB) Airport is approximately 25 km away.

facility

The resort has a lift and features 255 non-smoking rooms. The multilingual staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access in public areas (for a fee) allows guests to stay connected. The tour desk offers assistance with booking excursions. The resort has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. The grounds of the resort feature a playground and a lovely garden. Additional amenities include a playroom and a library. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services and facilities include a 24-hour security service, a babysitting service (on request and for a fee), a childcare service, a car hire service, medical assistance, a transfer service, room service (for a fee), an alarm call service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Bicycle storage is available to guests. There is a bike hire service as well. Daily newspapers are available for purchase. A business centre with fax machine and photocopier is available.

rooms

Air conditioning (for a fee) and central heating ensure that rooms maintain comfortable temperatures. Guests can enjoy the sea view from a balcony or terrace. Rooms include a king-size bed. Separate bedrooms can be booked. Extra beds or children's beds can be provided upon request. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. Other amenities available include an ironing set and a trouser press. A telephone, a flatscreen television, an alarm clock and WiFi (for a fee) provide all the essentials for a comfortable holiday. Guests will also find slippers in their rooms. Bathrooms are equipped with a shower and a bathtub. A hairdryer, a vanity mirror, bathrobes and a telephone are available for daily use. Cosmetic products and a selection of towels provide additional comfort in the bathrooms. 4 wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. Family rooms are available for parents with children.

sport

The outdoor pool complex includes a children's swimming area and is ideal for working out or just relaxing. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub (for a fee). A sun terrace, sun loungers, and parasols are available. The resort offers an extensive outdoor sport and leisure programme, which includes beach volleyball, crazy golf and archery. For a fee, guests can also enjoy cycling/mountain biking, tennis and fishing. Guests can take part in a comprehensive water sports programme, which includes water skiing, jet skiing, paddle boating, banana boat rides, canoeing and kayaking, with snorkelling and diving available for a fee. The resort's location is particularly ideal for skiers. The resort offers numerous indoor sports, including a gym, table tennis, billiards, darts, yoga and aerobics or, for a fee, badminton. There is a wellness area with a sauna, massage treatments, anti-ageing treatments and Ayurveda treatments and, for an additional fee, a spa, a steam bath, a hammam and a beauty salon. Additional leisure activities include an entertainment programme, a kids' club and live music.

meals

Dining facilities include a café and a bar. Delicious specialities await guests in 2 non-smoking, air-conditioned restaurants. Catering options include half board and all-inclusive. Breakfast, lunch and dinner are available. Diet meals, gluten-free meals and vegetarian dishes are available. The chefs will also prepare children's meals for an additional charge. In addition, special catering options and snacks are available. The show cooking is a particularly special attraction. For an extra fee, non-alcoholic beverages are available.

Amenities at The Retreat Palm Dubai MGallery by Sofitel Amenities at The Retreat Palm Dubai MGallery by Sofitel

  • Facilities

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      Air conditioning

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      Lobby

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      Currency Exchange

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      Shops

    • -

      Conference Room

    • -

      Room Service

    • -

      Laundry Service

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      Bicycle Hire

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      Playground

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      Pets

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      Elevator/ Lift

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      Ironing services

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      Laundry

    • -

      Newspaper

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      Parking

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      Smoke detector

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      Smoking rooms

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      Wifi

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      EV Charging Station

  • Beauty and Spa

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      Spa

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      Steam and Sauna

  • Building Information

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      Garden (m²)

  • Business Center and Conferences

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      Business Center

  • Common Area

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      Library

    • -

      Outdoor Furniture

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      Picnic area

    • -

      Reception

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      Sun Deck

  • Distances

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      Beach

  • Family and Kids

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      Childcare service

  • General Services

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      Concierge

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      Luggage storage

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      Multilingual Staff

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      Pool/ Beach towels

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      Wake-up Call / Service

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      Wheelchair

  • Hygiene

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      Contactless check-in/-out

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      Gym/ Fitness centre

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      First-aid services

  • Meals

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      Breakfast Buffet

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      Breakfast Served

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      Continental Breakfast

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      Bar

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      Barbeque

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      Cafe

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      Restaurant

  • Object Information

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      Fax

  • Outdoor Activities and Sports

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      Outdoor sports

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      Water sports

  • Room Facilities

    • -

      Minibar

    • -

      TV

    • -

      Room service

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      Slippers

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      Toiletries

  • Security

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      Fire extinguishers

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      Security Guard

  • Shopping

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      Souvenir shop

  • Sport/Entertainment

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      Swimming Pool

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      Sauna

    • -

      Gym

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      Billiards/Snooker

  • Transfers

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      Airport Transfers

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      Shuttle Service

LocationLocation

Map preview

Around this property:

Beach

100 m

Centre

17000 m

Airport

41000 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

5211

Very Good

456

Average

139

Poor

88

Terrible

124

Recent Reviews: 6018

  • User:Nourhan H

    Trip type: Family

    Amazing

    ratingInvalid Date

    The hotel is exceptionally clean, and the rooms are spotless and well maintained. Many thanks to the entire Housekeeping team for their hard work and dedication, especially Maria, Pavan, and Than. I truly appreciate your efforts in setting up my room and making everything perfect. Thanks alot Mr nasser in reservation you are really always available and answer me on time 24/7 that's make me never think twice to reserve and come direct once I think for relaxation thanks Mr amjad in restaurant always kind with my kid inshallah come again very soon

  • User:Que_studiolk

    Trip type: Solo travel

    A Beautiful Birthday Experience from Start to Finish

    ratingInvalid Date

    I would like to extend my heartfelt gratitude to the entire team at The Retreat Hotel for making my birthday truly unforgettable.From the moment I arrived, every member of the team went above and beyond to create a memorable experience. The beautiful surprise bed decoration with rose petals, along with the thoughtful birthday amenities, made me feel incredibly special and genuinely appreciated.A sincere thank you to everyone, from the Front Office team at check-in, the Food & Beverage team, the pool staff, the Recreation Centre team, Concierge, and Room Service for your exceptional hospitality, warm smiles, and attentive service throughout my stay. Your professionalism and kindness made every moment enjoyable.A very special thank you to Thelma from Vibe Restaurant for your outstanding service, warm personality.Thank you once again to the entire team at The Retreat Hotel for exceeding my expectations and creating memories that I will cherish for years to come. I look forward to returning and experiencing your wonderful hospitality again. Samir Arora, General Manager at The Retreat Palm Dubai MGallery By Sofitel, responded to this review Dear Que_studiolk,Thank you for taking the time to share your delightful experience at The Retreat Palm Dubai - MGallery Collection. It is heartening to hear that your birthday celebration was made special by our dedicated Heartists. Your kind words about the surprise bed decoration and the thoughtful amenities reflect our commitment to providing memorable experiences for our guests.We are particularly pleased to know that Thelma's outstanding service at Vibe contributed to the enjoyment of your stay. It is always rewarding to receive such positive feedback regarding the professionalism and kindness of our Heartists across all departments. We look forward to welcoming you back in the future and we will continue to strive to exceed your expectations. Thank you once again for your generous feedback.Sincerely,Samir Arora General Manage

  • User:Benjamin Z

    Trip type: Family

    Great staff!

    ratingInvalid Date

    Absolutely — here’s a polished but natural review that highlights the staff without sounding overly formal:We had a really nice stay at the hotel and thoroughly enjoyed our time here. The pool was great, and the beach was beautiful and relaxing.A special mention to the staff who made our stay even better. Sachin cleaned our room and was always incredibly kind and friendly. Our room was consistently spotless and well taken care of.At breakfast, Shashi was always very friendly and made great coffee. Eiei was also wonderful — very kind and always happy to help, and the iced coffee was really good!Overall, we had a lovely experience and really appreciated how welcoming and friendly the staff were. We would definitely consider staying here again!

  • User:Ubaida C

    Trip type: Family

    Beste Erfahrung bester service

    ratingInvalid Date

    The hotel is ver good nice experience shamsher and chris and akhtar help us a lot room good and nice view thank u all Samir Arora, General Manager at The Retreat Palm Dubai MGallery By Sofitel, responded to this review Dear ubaidac2026,Thank you very much for your wonderful review and for sharing your experience at The Retreat Palm Dubai MGallery by Sofitel. We are delighted to know that you had a memorable stay and enjoyed the beautiful room and views.It is especially heartening to hear that Shamsher, Chris and Akhtar were so helpful and contributed to making your experience special. We will be sure to share your kind recognition with them.Thank you for your excellent ratings across value, location, cleanliness, service and sleep quality. We truly appreciate your recommendation and look forward to welcoming you back for another exceptional stay.Sincerely,Samir AroraGeneral Manager

  • User:Narek H

    Trip type: Family

    Great stay and great hotel for families

    ratingInvalid Date

    Rimaz, Emanuel Oumaima from reception. Radwan and Murad from Vibe and everyone else. Thank you Samir Arora, General Manager at The Retreat Palm Dubai MGallery By Sofitel, responded to this review Dear Narekh2016,Thank you so much for taking the time to share your wonderful review of The Retreat Palm Dubai MGallery by Sofitel on Tripadvisor. We are thrilled to hear that you had a great stay and that our resort proved to be a fantastic destination for your family.A huge thank you for appreciating our heartists. We will make sure to pass along your appreciation to Rimaz, Emmanuel and Oumaima at reception, as well as Radwan and Murad at Vibe, for taking such great care of you.We are delighted to see your top ratings across value, location, cleanliness, sleep quality, rooms and service.Thank you for your kind words and for recognizing our team's dedication. We look forward to welcoming you and your family back for another memorable stay on The Palm.Sincerely,Samir AroraGeneral Manager

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