Four Points Flex by Sheraton London Kensington Olympia

Recent Reviews: 497

• User:VenlaP8

  Trip type: Family

  If you want to relax this ain’t your place

  Invalid Date

  If you want a relaxing hotel experience, I would not recommend staying here. There are many other places to go in London — I advise booking from those! We booked two rooms for the end of September 2025: one for my boyfriend and me, and one for my mother-in-law. Here’s what happened.Issues with Early Check-In: We had reseved an Early Check-In. The information provided to us led us to believe that booking Early Check-in in advance + agreeing to pay extra £30 this would be a guaranteed service. We were very disappointed upon arrival as were told that the rooms were not ready, as it "still depends on availability." If a service is dependent on availability, it should have been informed clearly.Serious Billing Errors: Once we checked in, the hotel attempted to charge the full cost of the rooms a second time, which was nearly €500 per room. This attempt happened to me twice (luckily both declined), but my mother-in-law was unfortunately charged a second time. This is an huge error, forcing her to spend time on her holiday calling her bank to get the transaction cancelled to avoid waiting days for the refund. This significant financial inconvenience spoiled the start of our trip. Plus it was clear to us that even the staff did not understand what happened at first.Inadequate Compensation: The only compensation offered for these significant errors was a free breakfast for one morning, valued at approximately £29.85 in total. This felt completely inadequate given the time wasted, the financial stress of the double-billing, and the overall lack of service we experienced.We do not feel the hotel genuinely cared about the inconvenience and financial trouble caused. Even after feedback send via their website.The hostess on the front desk informed us that it was her first day on the job. She was left alone to deal with customers. So thorough onboarding clearly isn’t part of this hotels values.

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• User:6rahamParkes

  Trip type: Business

  One Night Stay Location

  Invalid Date

  If you want somewhere where you only want a bed with a toilet / shower this will do, nothing else much on offer, rooms are small and many with single beds, no breakfast opportunity and the most it offers is an outside area to have a fag, not great if you are on the ground floor bedroom in the summer next to it seeing as you have no choice but to open the window (no air con) and have a waft of smoke and talking through the night.

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• User:1957luisalbertosell

  Trip type: Couples

  Too small

  Invalid Date

  Room too small for the price. No "room and breakfast" because breakfast is not available in site. With the bed in the middle, you need to jump in order to reach the other side. Change of sheets must be asked every time. No seats in the lobby.Lift and bathroom are OK.

• User:Excursion62841533859

  Trip type: Solo travel

  WORST EVER

  Invalid Date

  The worst hotel I have ever seen in my life.The most dirty and unhygienic hotel(poorly maintained ).There are a lot of broken things(window,mirror,furniture).Mattresses are stained,the carpets are full of dust. Etc.Very expensive!WHY? -_-

• User:Lynmillen

  Trip type: Couples

  Ok for short stay only

  Invalid Date

  Stayed here for two nights and to be honest that is about the longest stay I would recommend. On the plus side bedding and towels are clean: you can leave your baggage and it is in a relatively handy location. We were in a very small double room which just about had the bare essentials albeit crammed in. The bathroom was not up to standard with dirty cracked tiles and a very small sink which made filling the kettle a feat in itself. At the end of the day you get what you pay for therefore can’t complain too much.

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