DoubleTree by Hilton Boston Bayside

Name: DoubleTree by Hilton Boston Bayside
Address: 240 Mount Vernon Street, Boston - MA, united-states
Telephone: +44-204-505-9777
Rating: 3.8

South of Boston, Boston - MA, United States

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About DoubleTree by Hilton Boston Bayside

location

This contemporary hotel offers great value for money and is located in Boston Bay. It is about 2.5 km to the city centre (opposite the train station with the MBTA Line). A diverse array of bars, restaurants, shops and a beach are to be found within a 2 km radius of the hotel. Furthermore, the JFK Library is within walking distance.

facility

195 rooms and 2 suites are located on 6 storeys and can be reached by lift. Check-in and check-out are possible at any time at the reception desk. Amenities include a cloakroom, baggage storage service, safe and cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. Everyday necessities can be purchased at the supermarket. Guests arriving by car can park their vehicles in the car park. Other services include a 24-hour security service, a transfer service, a laundry service, a coin-operated laundry and a hotel shuttle bus. To assist guests with their business and communication needs, the business centre offers a fax machine.

rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and have a double bed, a queen-size bed, a king-size bed or a sofa bed. Extra beds can be requested. A safe provides secure storage for guests' personal property. Additional features include a refrigerator and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (for a fee) are provided as well. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has non-smoking rooms and smoking rooms.

sport

There are many ways to relax or stay active at the hotel, including tennis, basketball, horse riding, a gym, billiards and bowling.

meals

Various dining options are available, including a non-smoking restaurant, a café and a bar. A wide variety of dishes are served at all three main mealtimes. Guests can enjoy lunch and dinner as a set menu. The hotel also offers snacks. Alcoholic beverages are available.

Amenities at DoubleTree by Hilton Boston Bayside

Facilities
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  Air conditioning
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  Lobby
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  24-hour reception
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  Shops
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  Conference Room
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  Internet access
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  Room Service
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  Laundry Service
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  Pets
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  Elevator/ Lift
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  Laundry
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  Parking
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  Smoking rooms
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  Wifi
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  EV Charging Station
Business Center and Conferences
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  Business Center
Distances
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  Beach
General Services
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  Concierge
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  Luggage storage
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  Multilingual Staff
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  Pool/ Beach towels
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  Wheelchair
Hygiene
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  Contactless check-in/-out
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  Protective equipment for employees
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  Protective equipment for guests
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  Gym/ Fitness centre
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  First-aid services
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Continental Breakfast
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  Bar
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  Cafe
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  Restaurant
Object Information
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  Fax
Payment
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  ATM
Room Facilities
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  Shower
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  Bathtub
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  Hairdryer
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  TV
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  Room service
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  Toiletries
Security
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  Fire extinguishers
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  Security Guard
Sport/Entertainment
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  Gym
Transfers
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  Airport Transfers

Location

Around this property:

Public Transport

30 m

Beach

1600 m

Bars / Pubs

2000 m

Restaurants

2000 m

Shopping opportunities

2000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

812

Very Good

774

Average

488

Poor

211

Terrible

126

Recent Reviews: 2411

User:lewissheehan
Trip type: Family
Great stay! Bad reviews seem a little unfair...
Invalid Date
Based on our experience, I'd recommend ignoring the majority of bad reviews as they seem quite unfair. The rooms were comfy and clean, but yes, a little dated. The hotel was quiet and the customer service was great. You can easily get into downtown Boston in 20 minutes as well. Would highly recommend!
User:jbtravel007
Trip type: Business
Disappointing Stay — Poor Maintenance and Unacceptable Customer Service
Invalid Date
Very disappointed with this Hilton property. The hotel feels old, dirty, and poorly maintained. Multiple things in the room were broken or not working properly, and it was clear the property has not been taken care of the way you would expect from Hilton standards.What made the experience even worse was the front-line customer service. Staff were unhelpful, dismissive, and showed very little concern about the issues. Overall, the stay felt neglected and far below expectations. Definitely not the quality or experience I expected from a Hilton property.
User:Happiness04111752267
Trip type: Family
Good option for Boston
Invalid Date
We stayed over the Boston Marathon weekend and overall had a good experience at this hotel. Prices for hotels closer to downtown were extortionate and this was a much more reasonable price. It’s only 5 minutes walk to the T which was very handy. On our first morning, breakfast was a disaster. I don’t know whether they were short staffed or not but some of my family members had to wait over an hour to order and get their food. The guy behind the counter was extremely apologetic and you could see he was trying his best to keep everyone happy while balancing many jobs at once. This was our only real problem while staying- every other morning breakfast was great. William was especially kind to us and would always stop to chat with us, as well as Terrence the security guard. All of the other staff were extremely friendly (apologies I didn’t get some of their names), and nothing was too much effort for them. We had our 8 month old with us and they were extremely attentive to him and always asked if we needed anything. Housekeeping were attentive in our room and always left us with clean towels, bedding, tea, coffee etc. Overall we had a really pleasant stay.
User:Kelli L
Trip type: Business
Parking Sucks!
Invalid Date
Parking is $47 a day Parking is $47 a day Parking is $47 a day Parking is $47 a day Parking is $47 a day Parking is $47 a day Unbelievable when they charge you $250 a night on average R K, General Manager at DoubleTree by Hilton Boston Bayside, responded to this review Thank you for taking the time to write a review. Our parking is $27 per day which is highly competitive compared to parking rates throughout the city of Boston. We are disappointed to hear that somehow you may have been charged incorrectly as you are indicating you were charged $47 per day. We would be happy to look at what you were charged if you would like to email us at BOSCH-Front_Desk@hilton.com.
User:Judith M
Trip type: Solo travel
Overall good, but with some issues
Invalid Date
The initial person I spoke to at the reception desk was not very pleasant, I was asked to pay a refundable deposit, but there seemed to be some issue with my payment card. I was given til the following morning to rectify my card issue. When I went to the reception the following morning, I was greeted by Francisco. He told me there was no payment issue. I’ve had multiple interactions with Francisco since then, and most recently him and Emily. Both so nice.Every morning I get my coffee at the in-house Starbucks. The staff there are also incredibly friendly. The quality of the room decor is a bit sub par. The shower curtain looks dirty, and some of the rings at the top are broken. There’s also some kind of liquid been spilled down the wall next to the bed.