Riu Plaza Manhattan Times Square

Name: Riu Plaza Manhattan Times Square
Address: 145 West 47th Street, New York Area - NY, united-states
Telephone: +44-204-505-9777
Rating: 4.3

Midtown West, New York Area - NY, United States

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About Riu Plaza Manhattan Times Square

location

This hotel is located right in the heart of New York City.

facility

The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service and a safe. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. Everyday necessities can be purchased at the supermarket. Guests arriving by car can park their vehicles in the garage or in the car park. Further services include a 24-hour security service, a car hire service, medical assistance, a laundry service, a coin-operated laundry and a page service.

rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Rooms have a queen-size bed, a king-size bed or a sofa bed. Separate bedrooms are available. Valuables can be securely stored in a safe. Guests will also find a refrigerator included among the standard features. An ironing set is provided for guests' convenience. A telephone, a TV and WiFi (no extra charge) are provided as well. A hairdryer and a vanity mirror are available in the bathrooms, which are equipped with a shower. Wheelchair-accessible rooms can also be booked. The hotel has family rooms, non-smoking rooms and smoking rooms.

sport

Fine weather can be enjoyed on the terrace. After an eventful day, guests can work out and recharge in the gym.

meals

The dining area includes a restaurant and a bar. A fortifying breakfast is served daily. The hotel also offers snacks.

Amenities at Riu Plaza Manhattan Times Square

Facilities
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  Air conditioning
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  24-hour reception
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  Currency Exchange
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  Conference Room
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  Room Service
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  Laundry Service
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  Pets
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  Elevator/ Lift
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  Laundry
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  Parking
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  Smoke detector
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  Wifi
Business Center and Conferences
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  Business Center
General Services
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  Concierge
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  Doctor on call
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  Luggage storage
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  Multilingual Staff
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  Wheelchair
Hygiene
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  Contactless check-in/-out
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  Protective equipment for guests
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  Gym/ Fitness centre
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  First-aid services
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Continental Breakfast
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  Bar
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  Restaurant
Room Facilities
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  Shower
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  Hairdryer
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  Fridge
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  TV
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  Room service
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  Toiletries
Security
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  Security Guard
Sport/Entertainment
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  Gym

Location

Around this property:

Centre

4000 m

Airport

17000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

824

Very Good

295

Average

Poor

Terrible

Recent Reviews: 1326

User:bigray69
Trip type: Couples
amazing stay fantastic hotel
Invalid Date
fantastic hotel and staff ,loved our stay everyone we met in hotel were lovely .staff in restaurant worked so hard and again made you feel welcome .Christof lovely guy.recommend this hotel to anyone great location
User:Lyric G
Trip type: Solo travel
Shocking Customer Service!!
Invalid Date
Booked as a package with Virgin Holidays. Called the hotel to confirm the reservation and spoke to someone from front desk who sounded half asleep and she couldn’t be bothered to help me so she transferred me to another line who didn’t help me. I called back and unfortunately had the same lady she then asked for my name and dates so she can check so no idea why she transferred me originally. She said reservation don’t exist even tho it does and I have been invoiced. Everyone raves about this place but customer service was appalling. Online Reputation Management, Owner at Hotel Riu Plaza Manhattan Times Square, responded to this review Dear Lyric G,Thank you for sharing your feedback. While we appreciate that you chose us based on our strong reputation, we deeply regret the disappointing and service you experienced during your phone call.Rest assured your comments have been shared with our front office management. We are reviewing our communication and training protocols to ensure that all pre-arrival inquiries are handled with the efficiency and care our guests expect.We would be delighted if you would honor us with another opportunity to welcome you seamlessly and convince you of our true RIU service and quality.Best regards,Hotel Riu Plaza Manhattan Times SquareOnline Reputation Manager
User:I7545BFvickyw
Trip type: Family
Great location
Invalid Date
Great location just steps from Times Square. Fair sized room with fridge, coffee maker, small table and one chair. Pleasant staff and convenient little shop for snacks and drinks. Would definitely stay here again.
User:Hannah R
Trip type: Couples
Great central spot.
Invalid Date
Fantastic central location - 30 seconds from Times Square. Hotel and room all felt exceptionally clean, modern and well-maintained. The bed was comfortable and great facilities within the room.Breakfast system felt smooth and efficient with minimal wait times during our stay.The staff were very welcoming and all extremely polite and helpful.
User:830DOMA
Trip type: Family
Very Good
Invalid Date
Hotel was very good, comfortable and quiet rooms. Anyone complaining about the queues for breakfast must be super impatient as even the biggest queue we experienced was only a 2 min wait. The staff have the process dialledOnly reason I've marked it down was the lobby. It's small and not comfortable, and there was nowhere to sit and relax. Staff on the cafe were hopeless and let the rest of the team down!