Sanctuary Hotel New York

Name: Sanctuary Hotel New York
Address: 132 West 47th Street, New York Area - NY, united-states
Telephone: +44-204-505-9777
Rating: 4.5

Midtown West, New York Area - NY, United States

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About Sanctuary Hotel New York

location

This hotel is located in the best location in New York and has served theatre enthusiasts for nearly 100 years. It is just a block from Times Square, numerous shops, restaurants, and Broadway's theatres.

facility

Guests have a choice of 111 rooms located in a 9-storey main building and 2 auxiliary buildings. The reception desk is open round the clock. Amenities include a cloakroom, a baggage storage service and a safe. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. There are a number of shops as well. Additional amenities include a newspaper stand, a TV room and a library. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park (for a fee). Other services include a 24-hour security service, a babysitting service, a car hire service, room service, a laundry service and a hotel shuttle bus. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and have a double bed, a queen-size bed, a king-size bed or a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. Other amenities available include an ironing set and a trouser press. A direct dial telephone, a television with satellite/cable channels, a radio, a stereo system and WiFi provide all the essentials for a comfortable holiday. Guests can take advantage of the nightly turndown service. A shower and a bathtub are included the bathrooms. A hairdryer, bathrobes and a telephone are available for daily use. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms can be booked. The hotel has family rooms and non-smoking rooms.

sport

The sports and entertainment facilities at the hotel ensure that guests have plenty of activities to choose from during their stay. There are many ways to relax or stay active at the hotel, including a gym and a spa. Additional leisure activities include an entertainment programme, a dance club and a nightclub.

meals

The dining area includes a bar. A number of specialities await guests in the air-conditioned, non-smoking restaurant. A fortifying breakfast is served daily.

Amenities at Sanctuary Hotel New York

Facilities
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  Air conditioning
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  Lobby
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  24-hour reception
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  Nightclub
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  Conference Room
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  Room Service
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  Laundry Service
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  Pets
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  Elevator/ Lift
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  Ironing services
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  Laundry
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  Newspaper
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  Parking
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  Smoking rooms
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  Wifi
Business Center and Conferences
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  Business Center
Common Area
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  Library
General Services
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  Concierge
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  Luggage storage
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  Multilingual Staff
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  Pool/ Beach towels
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  Wake-up Call / Service
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  Wheelchair
Hotel Type
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  Family-friendly Hotel
Hygiene
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  Contactless check-in/-out
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  Protective equipment for guests
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  Gym/ Fitness centre
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  First-aid services
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Continental Breakfast
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  Bar
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  Cafe
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  Restaurant
Object Information
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  Fax
Outdoor Activities and Sports
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  Outdoor sports
Room Facilities
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  Shower
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  Bathtub
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  Hairdryer
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  Fireplace
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  Room service
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  Toiletries
Security
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  Fire extinguishers
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  Security Guard
Sport/Entertainment
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  Gym
Transfers
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  Shuttle Service

Location

Around this property:

Centre

0 m

Airport

15000 m

Airport

25500.0 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

3289

Very Good

1379

Average

375

Poor

120

Terrible

Recent Reviews: 5240

User:annieBuffalo_NY
Trip type: Couples
Excellent in every way!
Invalid Date
This hotel is excellent in every way! From the front desk staff to Lola’s (formerly Haven) Rooftop restaurant and bar, and the impeccable housekeeping by Linda, we were so impressed! And the location is so great! Love this place and will stay again!
User:Agota F
Trip type: Friends getaway
Awesome! Jhona helped me so much
Invalid Date
Had such an amazing experience! The staff makes the biggest difference for me, I felt super welcome every day and Jhona was the best! She made me feel like I am home and accomodated every request I had. Cant wait to come back :-)
User:Shawn G
Trip type: Solo travel
The Absolute worse. THIS PLACE IS A SCAM AND THE STAFF ARE THIEVES.
Invalid Date
I must honestly warn anyone to STAY FAR AWAY FROM THIS ESTABLISHMENT ?? I was fooled into staying at this “scam” cosplaying as a business. The staff is rude, the rooms are small ( like only 1 suitcase can fit in the room small) and dirty, bathroom and bedroom all in one no separation, no view, and to make matters worse the cleaning staff steals?????? I complained to management when my DND was ignored on my room door, my luggage had been looked through, and I was missing items. Management actually stated I must “be confused” and that they don’t think this happened. As if that wasn’t disheartening enough, the same cleaning staff then again ignored my DND the following day and when I asked to speak with management was told she would get in contact when she had time. She then called back ordering me to come down to the front desk and that she only had five minutes for me to do it as if I was her employee-very aggressive, extremely rude. The theft was never looked into, I was just lied to. For retaliation, I just received an additional bill stating I owed 70.00 for a mini bar I never touched. When I called for an itemized court of this bill the staff (as rude as always) told me I was lying and to pay the bill but when I demanded the itemized report all of a sudden her computer is running slow. She then sends me an itemized bill stating it wasn’t a charge but a credit that doesn’t even match what they charged my credit card. I’m filing a dispute today-I just honestly want to warn people-SO NOT WORTH IT. I honestly would rather stay at a Motel 6 on Elm St. on Halloween night before I would ever stay at this “Grifters Den” again.
User:Neshabanks17
Trip type: Couples
Romantic Birthday Weekend
Invalid Date
We truly enjoyed our stay at the Sanctuary Hotel in New York. We travelled there to see Bruno Mars at Metlife Stadium on August 22nd 2026. It was about ~20-25 minutes walk from Penn Station and was located right in the thick of Times Square. Upon arrival, check-in was smooth and pleasant. The staff was very friendly and welcoming. When we arrived, our room was beautifully decorated with a happy birthday sign and colorful balloons which was included in our prepaid birthday package. We also had a large piece of strawberry cheesecake and a chilled bottle of champagne waiting for us. I was very satisfied with this purchase. My boyfriend loved it and it really made him feel special on his birthday. We definitely took advantage of the $25 dollars a day food/beverage credit at the Haven rooftop and let me tell you the food was fabulous! We ate there on Friday and Saturday night and both times were amazing! The staff was super friendly and the manager stopped by several times to make sure we were enjoying our meal. I would definitely stay at Sanctuary again :)
User:NorthStar11253775574
Trip type: Family
Amazing Experience.
Invalid Date
I stayed here last week with my Mother, She yearly comes to visit me in New York and we always stay in different hotels. The Sanctuary Hotel was our favorite so far. The location is perfect, and the Hotel has a very Classy and clean look. All the staff is extremely friendly and helpful. Jhona is so so sweet, she checked us in and her warm genuine energy made us immediately feel super welcome.I truly recommend this Hotel.