Our commitment to the General Data Protection Regulation (GDPR)

This privacy policy explains how we use any personal information we collect about you when you use this website and complies with The General Data Protection Regulation (GDPR).  For more information on GDPR see https://www.gov.uk/data-protection

At Travelodeal Limited we are committed to protecting your personal data and only sharing this data where it is absolutely necessary (see below). We will never sell or use your information with any outside parties unless it is in connection with the travel arrangements you have made with us. Travelodeal Limited is not responsible, and does not accept any liability, for any breach of security or any act or omission of third parties who receive your information as part of your travel arrangements. When you use our website, communicate with us or book a tour with us, you accept this Privacy Policy.

What information do we collect about you?

This section explains what personal information we collect, and where this information originates. We may collect information about you when you, or someone acting on your behalf, contact(s) us by phone, email, post or otherwise, and when you correspond(s) with us via our website and online forms.  Please note that calls may be recorded for training and quality control purposes.  Information that you provide us with can take many forms, including when booking vacation arrangements, we will ask you to provide information such as;

1.Your name, gender, date of birth, contact details (postal address, email address and telephone number) and marketing preferences;
2. Your preferred rooming arrangements and other special requests (which may include Special Categories of personal data, see below);
3. The name and telephone number of an emergency contact person (whom we will only contact in urgent circumstances while you are away);
4. Your travel insurance details;
5. Where necessary, we may also request your passport details and other information directly required to provide your vacation arrangements;
6.When you call us or correspond with us about your booking, we may record the call and/or keep information on why you contacted us, and the advice we gave you;
7.When you make a payment to us, we will receive information from you including details of your payment card or your bank account (this information is processed using a third party payment services provider and is not stored by us);
8.On your return from vacation we email or post a satisfaction survey to you.  This gives us specific feedback on any issue you may have experienced, and statistical data we can amalgamate in order to monitor the quality of our vacations;
9.When you visit us at a public event, such as trade show or exhibition or participate in one of our surveys, competitions or prize draws, we may ask for information, such as your name, contact details, interests and marketing preferences;
10.When you use our online services, we may receive content that you choose to upload such as reviews, comments, photos, forum posts or details of your interests and marketing preferences;
11.You may also provide us with written or photographic content for us to load on to our website, including reviews and articles.

Access to your information and correction

This explains how you can access your personal information and outlines your rights, for example requesting corrections and asking us to exclude you from direct marketing. For a copy of the personal information that we store about you in our customer databases, please contact us using the details given in the “Contact us” section below. You will be asked to provide some proof of identification so that we can verify that it is you making the request. This is in addition to your legal rights including; the right to access a copy of your personal information; the right to request the deletion or updating of any inaccurate personal data; and the right to object, in certain circumstances, to our processing of your personal data for direct marketing.

If you are concerned that we have not complied with your legal rights or applicable privacy laws, you may contact the Information Commissioner’s Office (www.ico.org.uk) which is the regulator responsible for data protection in the United Kingdom, where Travelodeal is located. Alternatively, if you are located outside of the United Kingdom, please contact your local data protection authority.

Sharing information about you

We may share information about you in the following circumstances:

Legal and business purposes to disclose to organisations who act as data processors and perform business functions on our behalf. Such business functions include marketing analysis and assessment of customer preferences, payment processing, email newsletter delivery and brochure delivery services;

To share your data with third party service providers used in the delivery of your purchased vacation arrangements;

To government bodies and law enforcement agencies to prevent fraud, to comply with the law and to meet a reasonable request from such bodies;

To third parties (including professional advisors) to enforce or defend the legal rights of Travelodeal or the terms and conditions of any Travelodeal product or service.

To prepare anonymous, aggregate or generic data (including “generic” statistics) for a number of purposes. As we consider that you cannot reasonably be identified from this information, we may share it with trusted third parties such as our partners, advertisers, industry bodies, the media etc.

Your information may be transferred, processed or stored by individuals or service providers outside of the European Economic Area. This section sets out the precautionary measures and available steps taken to protect your data.

We may need to transfer your data to third parties based outside the EEA who may process, share and store your personal data in order to fulfil the vacation arrangements you have booked with us. By submitting your personal data, you are acknowledging this transferring, storing and processing.

For all other transfers of data that are unrelated to the provision of vacation arrangements to you, whenever your personal data is transferred outside the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission;

Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe;

Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US.

Security of your information

This section lists the steps we take to protect your personal information and keep it secure. We take a number of steps to protect your information from unauthorised access, use or alteration and unlawful destruction, including where appropriate. We are PCI compliant when processing your payments. We put in place physical, electronic, and procedural safeguards in line with industry standards to limit access to the information we collect about you. We monitor our system for possible vulnerabilities and attacks to identify ways to further strengthen our security.

Cookies

This section gives you general idea about the fact that our websites use cookies placed on your computer to collect and log information and visitor behaviour in order to distinguish you from other users. 

This helps to optimise performance and personalise content as well as ensuring the site operates efficiently.Cookies are small text files sent to your computer when you access our site. The cookies used on our site are anonymous and contain no personal information (such as name and address) or card details, but do identify your computer so that you can navigate our site more easily and our website can remember your preferences. For more information regarding deleting and controlling cookies, please visit http://www.aboutcookies.org.

Please refer to our Cookie policy.

Other websites

Explains that our websites may occasionally contain links to or from third-party websites and that this privacy policy and our responsibility does not extend to these other websites.Our website may contain links to other websites that are not operated by Travelodeal.  While we try to link to sites that share our high standards and respect for privacy, we are not responsible for the content, security or privacy practices of those websites.  You should view the privacy and cookie policies displayed on those websites to find out how your personal information may be used.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page.