We both agree that English law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us. We both also agree that any dispute, claim or other matter of any description (and whether or not involving any personal injury) which arises between us must be dealt with by the Courts of England, Wales, Scotland and Northern Ireland only. You hereby consent to the exclusive jurisdiction and venue of courts in London, United Kingdom, in all disputes arising out of or relating to this agreement.

A.Cancellation by you:

A Partial cancellation of booking is not allowed. If you want to cancel your booking after we have confirmed it, you must immediately advise us in writing. We require your authority in writing before we can make any change and if it is received outside our Customer Service operating hours, it will only be effective from the next working day.

Since we and travel providers incur costs in cancelling your travel arrangements, such as for the flights which are non-refundable in all cases, we will ask you to pay cancellation charges per person on the scale shown below. Cancellation charges are calculated on the basis of the total cost payable by the person(s) cancelling, excluding credit/charge cards and amendment charges.

In the event of a cancellation of a booking secured by a low deposit, we reserve the right to collect the balance of the full deposit amount. You may be able to make a claim under your travel insurance policy if your cancellation falls within the conditions of the policy. Claims must be made directly to the insurance company concerned.

Cancellation charges are as follows which will include amendment fees additionally.

1. More than 80 days – Deposit only (Including Amendment Fees)
2. Between 45 and 80 days – 50% of total amount of holiday + 150 CAD as Amendment Fees
3. Between 16 and 44 days - 75% of total amount of holiday +150 CAD as Amendment fees
4. Less than 15 days 100% of total amount of holiday +150 CAD as Amendment fees

 

Note: In some cases, the deposit may be a higher amount to secure your arrangements, this will be non-refundable, and the charges will be added to the cancellation charges above

The cancellation charge detailed is calculated on the basis of the total cost payable by the person(s) cancelling excluding insurance premiums and amendment charges which are not refundable in the event of the person(s) to whom they apply cancelling.

If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges. We will deduct the cancellation charge(s) from any monies you have already paid to us.

 

 B. Changes by you:

 

Should you wish to make any changes to your confirmed holiday, you must notify us in writing as soon as possible. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests.  A change of holiday dates will normally be treated as a cancellation of the original booking and rebooking in which case cancellation charges will apply. Changes may result in the recalculation of the holiday price where, for example, the basis on which the price of the original holiday was calculated has changed.

In the event we can meet your requested change, you will have to pay an administration charge of CAD 95 per person per change, plus any further costs we incur in making this alteration, together with all costs or charges imposed by any suppliers. You should be aware that these costs generally increase significantly the closer to the departure date that changes are made, and you should contact us as soon as possible. Please note that most airlines do not permit name changes for any reason after confirmation. If you wish to make a name change, this will be treated as a cancellation and re-booking. You will have to forfeit the amount you have already paid for your flight and pay the full, current cost of the flight again. Your ability to rebook will be subject to a seat being available for a new reservation. Where we and the travel supplier are unable to assist with making a requested change, and you do not wish to proceed with the original booking we will treat this as a cancellation by you.

Note: Certain arrangements in particular sums paid for flights or non-refundable travel services, may not be amended after they have been confirmed and any alteration or cancellation could incur a charge of up to 100% of that part of the arrangements in addition to the charges above.

If we cancel your booking

(i) We reserve the right to cancel your booking. We will not cancel less than 30 days before your departure date, except for unavoidable and extraordinary circumstances, or failure by you to pay the final balance.

(ii) Unavoidable and extraordinary circumstances means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. 

(iii) If your holiday is cancelled you can either have a refund of all monies paid or accept an alternative holiday of comparable standard from us if we offer one (we will refund any price difference if the alternative is of a lower value).

(iv) In the event a refund is paid to you, we will pay compensation as detailed below except where the cancellation is due to unavoidable and extraordinary circumstances (see definition above). 

 

Period before departure in which you notify us	Amount you will receive from us
More than 30 days	C$25.00
Between 29 – 15 days	C$50.00
Between 14 - 1 days	C$75.00
Less than one day	C$100.00

Please Note: This does not exclude you from claiming more if you are entitled to do so.

If we change your booking

a) It is a term of your booking that we are able to make changes to any aspect of your booking. If the change is insignificant, we will ensure that you are notified about it. Examples of insignificant changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same or higher standard, changes of carriers, change of value added benefits such as a romantic dinner.  

b) If we are constrained by circumstances beyond our control to alter significantly any of the main characteristics of the travel services that make up your package you will have the rights set out below:

i) We will contact you and you will have the choice of accepting the change or having a refund of all monies paid. You can also accept an alternative holiday, where we offer one (we will refund any price difference if the alternative is of a lower value). We will tell you the procedure for making your choice. Please read any notification of changes carefully and respond promptly as if you do not respond to us within the timescale given your booking may be cancelled.

 ii) If you choose to accept a refund we will pay compensation as detailed below except where the significant change is due to unavoidable and extraordinary circumstances, which means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken.

Please Note: The compensation that we offer does not exclude you from claiming more if you are entitled to do so.

Period before departure in which you notify us	Amount you will receive from us
More than 30 days	C$25.00
Between 29 – 15 days	C$50.00
Between 14 - 1 days	C$75.00
Less than one day	C$100.00

We clearly instruct all our travelers to have comprehensive Travel Insurance prior to travel. We recommend this is purchased along with your holiday for immediate coverage. Certain countries have a requirement for foreign visitors to have valid medical insurance on entry. We cannot be held responsible for denied entry if you are unable to provide details to authorities of insurance or denial of entry for any reason. If you choose travel without adequate insurance cover, we will not be liable for any losses howsoever arising, in respect of which insurance cover would otherwise have been available. You also acknowledge that without this coverage, there may be no way to recoup any losses, costs or expenses incurred. If you choose to travel without adequate coverage, we will not be liable for any of your losses howsoever arising, for which trip protection plan coverage would otherwise have been available.   

If you have any special requests, you must advise us at the time of booking (e.g. Diet, room location, a particular facility at a hotel etc.).Whilst we will endeavour to pass any reasonable requests on to the relevant Supplier, no guarantee that any request will be met can be given and we will have no liability to you if they are not. Failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed. We do not accept bookings that are conditional upon any special request being met.

Immunizations may be required to gain entry into certain destinations and/or to gain re-entry back into Canada. Recommended inoculations for travel may change and travellers should consult a local travel medical clinic for current recommendations before departure. It is each traveller’s responsibility to ensure all health entry requirements, obtain the recommended inoculations, take all recommended medication, and follow all medical advice in relation to your trip. The traveller is responsible for ensuring that they are up to date with all requirements in this matter. For information on Canadian requirements regarding provisions on immunizations, passports, visas, etc. please visit http://www.travel.gc.ca/ .It is recommended that travellers contact the destination country’s embassy in Canada with further questions before they depart.

Disinfection: Countries reserve the right to disinfect aircraft if there is a perceived threat to public health, agriculture or environment. The World Health Organization and the International Civil Aviation Organization have approved the following disinfection procedures: (1) spray the aircraft cabin with an aerosolized insecticide while passengers are on board or (2) treat the aircraft’s interior surfaces with a residual insecticide while passengers are not on board. For more information see https://tc.canada.ca/en/aviation/commercial-air-services/workplace-health-safety-onboard-aircraft/disinsection-procedures-board-aircraft-large-air-operators .

Be sure to read the Terms and Conditions (or Rules and Regulations) of the suppliers delivering the services in your arrangements specifically if a traveller is pregnant or has another medical situation or condition. Different rules may apply to different tour operators, airlines, etc. and certain conditions are beyond the control of Travelodeal.com

Travelling While Pregnant:

In the event a traveller has entered into the 32ndweek of pregnancy, Travelodeal recommends that to carry a letter from traveller’s doctor, stating the pregnancy is uncomplicated and confirming the expected date of delivery. In this letter, the doctor should state that you are in good health, and that (in their opinion) there is no reason why you cannot fly. Travelodeal strongly recommends you contact the airline in advance of flying to confirm the regulations as outlined in their policy. Travelodeal is not responsible for either the traveller’s ability to be allowed to board or denied or for any health issues that may arise from travelling while pregnant.

Cruise lines will NOT accept travellers who have entered their 24thweek of pregnancy by the beginning of, or at any time during the cruise or cruise tour. A physician’s ‘Fit to Travel’ note is required prior to the sailing, stating how far along (in weeks) your pregnancy will be at the beginning of the cruise. Travelodeal recommends you visit the cruise line website prior to sailing to confirm the regulations as outlined in their policy.

Traveldoeal cannot be held responsible for any refusal of service due to pregnancy or any refunded amounts due to cancellation or trip interruption related to the said pregnancy.

 

ZIKA VIRUS UPDATE:

Canadian travellers visiting affected areas should help protect themselves against Zika virus by taking individual protective measures to prevent mosquito bites, including using insect repellent, protective clothing, mosquito nets, screened doors and windows. There is no vaccine or medication that protects against Zika virus infection. It is recommended that pregnant women and those considering becoming pregnant discuss their travel plans with their health care provider to assess their risk and consider postponing travel to areas where the Zika virus is circulating.

It is your responsibility to obtain information and to have in your possession all the required documentation and identification required for entry, departure and travel to each country or region you visit on your Holiday. This includes a valid passport and all travel documents required by the relevant governmental authorities including all visas, permits and certificates (including but not limited to vaccination or medical certificates) and insurance policies Most countries now require passports to be valid for at least 6 months after your return date. If your passport is in its final year, you should check with the Embassy of the country you are visiting. You accept full responsibility for obtaining all such documents, visas and permits prior to the start of the Holidays, and you are solely responsible for the full amount of costs incurred as a result of missing or defective documentation. You agree that you are responsible for the full amount of any loss or expense incurred by us that is a direct result of your failure to secure or be in possession of proper travel documentation.

It is strongly recommended that you use the Registration of Canadians Abroad service which provides government officials traveller’s contact information in preparation for an emergency (such as a natural disaster or civil unrest), instructions during emergencies, important changes or updates to the Travel Advice and Advisories for the country for which you registered, and more. To register, please visit; https://travel.gc.ca/travelling/registration.

Information on Canadian passport applications is available from the Government of Canada at  If a passport is damaged in any way, passengers may be denied boarding and will be responsible for all costs associated with a new passport and replacement travel arrangements. For assistance please contact the Government of Canada’s Passport Services at https://www.canada.ca/en/immigration-refugees-citizenship/services/canadian-passports/new-adult-passport.html .

Travelodeal accepts no liability if travellers are refused entry onto a flight or into any country due to failure to carry the correct and adequate passport, visa, or other travel documents required by the airline, authority, or country, including countries travellers may be transiting through. This includes all stops or transit made by the mode of transportation booked, even if not exiting the carrier (examples trains, planes, cruise ships etc.)

If you have a complaint about any of your arrangements, you must notify Travelodeal, via e-mail at admin@travelodeal.com or by phone at customer service contact number mentioned on the Travelodeal’s website. Any complaint against Travelodeal or third party supplier or in respect to the Trip Service must be promptly submitted within 2 days after the scheduled day of consummation of the product or service (e.g. check out date). Any complaint that is submitted after the 28 days period may be rejected, and the claimant will forfeit the right to any compensation/refund.

Travelodeal will forward all customer service issues to the appropriate third-party supplier (e.g. – suppliers delivering services in your arrangement). Travelodeal cannot be held responsible for services purchased but not received by a third-party supplier but as your retail travel agent, will work to help get a resolution on the customer’s behalf.

Except where otherwise expressly stated in these Booking Conditions, we will not be liable, nor will we be required to provide a refund, price reduction, or compensation of any kind, if our contractual obligations to you are prevented or affected by unavoidable and extraordinary circumstances ("Force Majeure"). These events are beyond our control, and the consequences could not have been avoided even if all reasonable measures had been taken. Force Majeure events include, but are not limited to:

• Warfare, acts of terrorism (or the threat thereof), civil unrest, or riots;
• Significant risks to human health, such as the outbreak of serious disease, pandemics, or epidemics, including any mutation or variation of COVID-19 or SARS-COV2, or any governmental actions, quarantine measures, or travel restrictions associated with them;
• Natural disasters, including floods, earthquakes, hurricanes, tornadoes, or extreme weather conditions;
• Governmental acts, directives, travel bans, border closures, restrictions on movement, or orders from any national, regional, or local authority, including port, river, or airspace closures;
• Industrial disputes, strikes, lockouts, nuclear disaster, fire, chemical or biological disaster, or unavoidable technical problems with transport, and all other similar events that are outside of our or our supplier(s)’ control.

In the event that a Force Majeure circumstance arises, we reserve the right to issue a credit note in lieu of a cash refund. The credit note will:

1. Be valid for 24 months from the date of issuance.
2. Be non-transferable unless expressly agreed upon by us.
3. Be applicable towards future bookings only with our company and not redeemable for cash.

By accepting the credit note, you agree that:

• You waive any right to pursue further compensation, refunds, or chargeback claims, whether directly or through third parties such as your credit card provider or payment processor, for the impacted booking.
• You understand that the issuance of a credit note fully discharges our liability in relation to the booking affected by Force Majeure.

Where a credit note is not feasible or appropriate, we reserve the right to offer alternative solutions, which will be assessed on a case-by-case basis depending on the nature of the Force Majeure event. However, no cash refunds will be issued under any circumstances unless required by law.

Some countries may require travellers to undergo a health check prior to boarding/entry and present proof of a negative COVID-19 test. In the event that either an air operator, hotel/resort or cruise line observes any COVID-19 symptoms, the operator may refuse boarding or entry. The traveller may, if in destination, need to self-isolate for a period of 14 days or until a medical certificate is presented that confirms that the symptoms that the traveller is exhibiting are not related to the COVID-19 virus. The traveller will be responsible for all cost associated if they are required to stay beyond their original departure date due to COVID-19 reasons. More countries are adding requirements so please be sure to verify what is required prior to your departure.

Please visit https://travel.gc.ca/ for travel advisories. To get information on Aviation Measures in response to COVID-19 visit https://tc.canada.ca/.

Special note on the situation of COVID-19:In the event that the destination country of the trip requires the presentation of a PCR test or any other necessary requirement for the trip, the costs related to it will be borne by the client, as well as the responsibility of doing it within the time required by the destination of the trip. In the event that the client, once the trip has started, presents any symptoms related to COVID and that results in a modification of the contracted services, (e.g. overnight stay, hotel or flight changes), the extra costs will be borne by the clients and the same must subsequently be claimed from their insurer.

Our responsibilities differ according to what you have booked like in relation to bookings of ‘packages’ ,we accept responsibility as an “organizer” under the Package Regulations. Subject to these booking conditions, if we or our suppliers negligently perform or arrange the services which we are obliged to provide for you as set out on your confirmation, we will pay you reasonable compensation. Please note that it is your responsibility to show that we or our supplier(s) have been negligent, if you wish to make a claim against us. In relation to all other bookings which is not a package, we have a duty to select the suppliers of the services making up your booking with us with reasonable skill and care.

We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from the act(s) and/or omission(s) of the person(s) affected; or from the act(s) and/or omission(s) of a third party unconnected with the provision of the services contracted for and which were unforeseeable or unavoidable,; or from unusual or unforeseeable circumstances beyond ours or our supplier(s) control, the consequences of which could not have been avoided even if all due care had been exercised; or from an event which either ourselves or suppliers could not, even with all due care, have foreseen or forestalled.

All baggage and personal effects are at all times and in all circumstances at the risk of the guided vacation/holiday participant. We recommend that passenger obtain baggage insurance. After return at the end of the guided vacation/holiday, if lost articles are found and returned to the owner, a service fee will be charged. 

We will not be responsible or pay you compensation for any of the travel services which do not form part of our agreement or where they are not advertised by us.

Any compensation that is payable will be calculated taking into consideration all relevant factors. It is a condition of our acceptance of liability under this clause that you notify any claim to ourselves and our supplier(s) strictly in accordance with the complaints procedure set out in these conditions; the extent to which ours or our employees’ or suppliers’ negligence affected the overall enjoyment of your arrangements; when making any payment, we are entitled to deduct any money which you have received or are entitled to receive from any transport provider or hotelier for the complaint or claim in question.

Please also note that where any payment is made, the person(s) receiving it (and their parent or guardian if under legal age) must also assign to us or our insurers any rights they may have to pursue any third party and must provide us and our insurers with all assistance we may reasonably require.

We have a liability to you for supplying the travel services except where they cannot be supplied or travel arrangements have been changed due to delays or other causes of whatever kind or nature beyond our direct control. In such circumstances, we will seek to supply comparable services, accommodations and travel arrangements and there shall be no refund in these circumstances. We do not own or operate any of the Travel Services.

The air carriers, accommodations, and other suppliers (including but not limited to trains, cruises, ferries, motor coaches, hotels, and restaurants) providing services are independent contractors and are not agents, employees, servants, or joint ventures of the Travelodeal.  All certificates and other travel documents for services issued by Travelodeal are subject to the terms and conditions specified by the carriers and suppliers and to the laws of the countries in which the services are supplied. Carriage by sea is subject to the Carrier’s Conditions of Carriage which are expressly incorporated into this contract, copies of which are available upon request. The released parties are not responsible for any criminal or other conduct by third parties, whether criminal, intentional, grossly negligent, negligent or otherwise.

Neither Travelodeal, its suppliers, partners, agents and/or employees shall be responsible or liable for cancellations, acts of other service providers, diversions or substitution of equipment or any act, variation, postponement, omission or default by air carriers, land carriers, hoteliers or hotels, transportation companies, or any other persons providing services or accommodations to travellers including any results thereof, such as changes in services, accommodations or facilities. Nor shall we be liable for loss or damage to baggage or property, or for injury, illness or death, or for any damages or claims whatsoever arising from loss, negligence or delay from the act, error, omission default or negligence of any person not its direct employee of them or under their exclusive control, including any act, error, omission, default, or negligence of any country, government or governmental authority, officer or employee. We shall not be liable for indirect, special or consequential damages

The right is reserved to withdraw any package or travel arrangements advertised on the Website and/or make such changes in the package or travel arrangements as may be found desirable for the convenience of the parties and the proper carrying out of package or travel arrangements.

If in our reasonable belief or opinion or in the reasonable belief or opinion of any person in authority, your behaviour is jeopardising the safety of aircraft, people or property therein or good order and discipline on board; or is causing or is likely to cause distress, danger, damage or annoyance to any third party or property, or to cause a delay or diversion to transportation, we reserve the right to terminate your arrangements immediately. In the event of such termination our responsibilities to you will cease and you will be required to leave your accommodation or other service immediately. We will have no further obligations to you and will not meet any expenses, costs or losses incurred as a result. You may also be required to pay for loss and/or damage caused by your actions directly to the applicable supplier prior to departure from the service. If you fail to do so, you will be responsible for meeting any claims and costs subsequently made against us as a result.

Travel documents including, without limitation, booking confirmations, are sent to you by electronic mail whenever possible. Paper documents may be sometimes necessary in which case the documents will be sent by priority mail. You may request paper documents instead of electronic documentation, in which case the passenger will pay the additional applicable charges.

It is the responsibility of the customer to examine all itineraries, tickets and vouchers at the time of receipt. If there is an error or omission, it is the sole responsibility of the customer to immediately notify provider of the problem. Failure to do so, will result in provider charging a fee or refusing to modify documents. If errors and omissions occur, we reserves the right to cancel the reservation and refund monies collected.

Flight times are not guaranteed and are subject to change. It is your responsibility to confirm your latest flight time with your carrier when your check-in prior to departure. Nonstop and single plane service are not guaranteed. International flights are subject to the respective foreign governments granting landing rights for the flights. If the air carrier cannot obtain these rights, the flight will be canceled and a full refund will be made to you automatically in the form of original payment. The air carrier and/or Travelodeal reserve the right to substitute other aircraft/airlines if necessary. We are not liable if there is any change to a departure or arrival time previously given to you or shown on your ticket.

Travelodeal does not accept responsibility for lost wages, missed vacation time or any other additional expenses incurred as a result of changes in flight times.

We recommend that all travellers purchase comprehensive Travel Insurance. Certain countries have a requirement for foreign visitors to have valid medical insurance on entry. We cannot be held responsible for denied entry if a traveller is unable to provide details to authorities of insurance or denial of entry for any reason.

Every effort is made to ensure brochure accuracy at the time of going to press, however Travelodeal cannot be held responsible for printing or typographical errors, or errors arising from unforeseen circumstances. Moreover, photographs and descriptions of locations or attractions are merely representative of conditions that existed at time of brochure printing and conditions may not be the same at the time of your journey.

All bookings made with any provider of any transport, facilities, meals, other goods or of any services are subject to terms and conditions and exclusions and/or limitations of liability imposed by them in relation to matters not covered particularly and expressly by our agreement.

If you decide that you do not want to visit a country or part of a country you intended to visit because of any law, condition or requirement of any government or governmental authority, official, servant or agent, you are responsible for any costs, expenses, charges, fees, losses or damage incurred as a consequence and any cancellation or amendment fees. Neither Travelodeal nor any of its staff or agents, accepts any responsibility or liability for your acts, omissions, defaults, conduct, state of health, condition or circumstances. 

In the case of computer or human billing errors, we reserve the right to re-invoice participants with correct billing.

Photographs or pictures appearing on the web site should be used solely as an indication of facilities and attractions. Actual facilities and attractions may vary according to itinerary. Maps shown are current at the time of printing and may not reflect the actual tour routing should the itinerary change.

All informational content on this website, such as; hotel, images, maps and destination information and description are provided by a third party, and as such, should be used only as a guideline as they may not be an exact representation. Travelodeal aware that the customer is in need of accurate information and makes every effort possible to ensure that the content within this website is up to date. However, due to constant changes and occasional circumstances beyond our control some of the above-mentioned information may not be entirely accurate. Travelodeal cannot be held responsible for changes or inaccuracies beyond our control.

Site reflects an average Star rating provided by booking engine provider; this is an Average rating. Note that each third-party supplier has their own Star Rating system created through complex ever-changing and evolving formula that takes into consideration a multitude of criteria.

Hotel / Resort ratings within this website are not the opinion of Travelodeal and may be different than the hotel ratings of the various tour operators offered on the Travelodeal’s website.